• Own the product roadmap from pre-launch through scale, balancing zero-to-one innovation with one-to-100 optimization. • Define and prioritize features that drive member engagement, retention, and clinical outcomes across 4-12 month care journeys. • Establish clear product metrics, success criteria, and feedback loops to rapidly iterate and improve the member experience. • Partner with clinical, regulatory, and compliance teams to ensure product decisions meet healthcare standards while maintaining innovation velocity. • Design AI-first product experiences that leverage agentic capabilities, conversational interfaces, and personalized recommendations to deliver exceptional consumer value. • Develop and implement evaluation frameworks (evals) to measure AI model performance, accuracy, safety, and member satisfaction. • Maintain deep understanding of available AI models (LLMs, fine-tuning approaches) and make strategic decisions about which models to use for which use cases. • Collaborate with clinical, ML engineering and applied AI teams to ensure safety and quality and optimize model performance, latency, cost, and reliability in production. • Leverage AI tools throughout the product development lifecycle to accelerate research, prototyping, testing, and go-to-market preparation. • Stay current on AI capabilities and emerging techniques, continuously evaluating how new developments can enhance the member experience. • Build and execute strategies to drive member activation, and long-term retention in both B2C and B2B2C contexts. • Design onboarding experiences, engagement loops, and re-engagement strategies optimized for sustained behavior change. • Analyze member behavior, drop-off points, and engagement patterns to identify opportunities for product improvement. • Partner with growth, marketing, and commercial teams to align product experience with go-to-market strategy. • Develop hypotheses and run experiments to continuously improve conversion, engagement, and retention metrics. • Serve as the product voice in executive discussions, client presentations, and sales cycles. • Translate complex AI product concepts into compelling narratives for non-technical stakeholders, including clinical teams, executives, and clients. • Collaborate with engineering, design, data science, clinical operations, and commercial teams to align on priorities and drive execution. • Build strong relationships with key stakeholders across the organization to ensure the product has the support and resources needed to succeed.

• Partner with Product Owners to manage and groom the engineering backlog for one or more R&D teams. • Translate customer, stakeholder, and business needs into detailed user stories with clear acceptance criteria. • Collaborate with engineering, UX, QA, and cross-functional teams to ensure a shared understanding of requirements and priorities. • Participate in Agile ceremonies including program increment planning, sprint planning, backlog refinement, standups, and retrospectives. • Assist in reviewing and accepting delivered stories to ensure they meet quality and functional expectations. • Monitor and analyze usage data, customer feedback, and support trends to inform future backlog items. • Contribute to internal documentation such as product requirements, release notes, and training materials. • Support Product Owners in roadmap planning and release coordination.

• Defines and drives delivery of solutions that enables product outcomes that delights our stakeholders and customers. • Develops solutions and deliver scalable products to the end user. • Creates and manages product strategies, roadmaps, and product specifications for all payments specific product suites. • Ensures product features and processes align with applicable financial compliance and risk management standards. • Creates and validates user story feature acceptance criteria as well as ensure appropriate testing frameworks for product features. • Collaborates with business leads, partner operations, customer success, architecture and engineering and product inputs to assess cross-partner value, scope of effort, usability, and priority of product features. • Supports or leads product discovery on new product offerings, working with the Product Manager team, strategy team, business partners, and others to identify potential new lending products and validate the opportunity. • Collaborates with product marketing, sales, partners, support etc. to develop product collateral such as product descriptions, presentations and training for a strong go-to market and customer support plan. • Develops and/or implement database recovery plans and procedures. • Other duties as assigned

Assistant Product Manager Location: Remote Job Type: Full-Time Department: Product & Technology About Us We are a fast-growing healthcare technology and medical services company focused on delivering innovative software solutions that improve patient care, streamline clinical workflows, and optimize billing and compliance. Our proprietary platform supports providers, care teams, and patients through advanced billing automation, remote patient monitoring, and compliance-driven tools. We are seeking a motivated and detail-oriented Assistant Product Manager to support the development, enhancement, and success of our software products. Position Overview The Assistant Product Manager will work closely with the Product Manager, leadership team, developers, and operational staff to support product planning, execution, and continuous improvement. This role is ideal for someone who is organized, analytical, and passionate about healthcare technology and product development. You will help ensure our products meet user needs, remain compliant, and continue to deliver value to providers and patients. Key Responsibilities Product Support & Development - Assist in managing the product lifecycle from concept through launch and ongoing improvements - Gather and document product requirements from internal teams and customers - Help prioritize feature requests, enhancements, and bug fixes - Support product testing and quality assurance processes Cross-Functional Coordination - Work with software developers to clarify requirements and track progress - Coordinate with billing, clinical, and operations teams to ensure product alignment with real-world workflows - Assist in preparing product documentation, training materials, and internal communications Data & Performance Monitoring - Monitor product performance, user feedback, and operational metrics - Help identify opportunities to improve efficiency, compliance, and usability - Assist with reporting and product performance analysis Administrative & Strategic Support - Help maintain product roadmaps and development timelines - Assist leadership with product planning and strategic initiatives - Support implementation and rollout of new features