• Deliver outstanding customer service through accurate transaction processing, thoughtful account maintenance support, and timely resolution of discrepancies or disputes. • Monitor online deposit accounts by reviewing documentation and account activity for potential fraud while ensuring compliance with banking policies, procedures, and regulatory requirements. • Conduct deposit reviews and audits, analyze data and produce clear, actionable reports. • Perform third-party vendor due diligence to ensure partners meet our standards for security, compliance, and reliability. • Act as a bridge between teams, collaborating with the Contact Center and internal departments to resolve issues and streamline communication. • Keep policies current through ongoing updates to account disclosures and bank procedures to align with evolving laws and regulations.

Role Description We are currently looking for an experienced PMO Freelancer to support an international IT rollout project for a global enterprise customer. The pilot rollout has already gone live, and several additional international rollouts are planned across multiple sites worldwide. Qualifications - Minimum 5 years of experience as PMO in international IT projects - Preferably experience in global IT rollout projects within enterprise environments - Strong understanding of project management and PMO methodologies - Experience supporting deployment or rollout managers in international projects is a plus - Experience with Agile methodologies - Strong PMO experience in governance, reporting, project documentation, and management presentations - Experience working in international and cross-functional environments - Excellent coordination and organizational skills - Strong communication and stakeholder management skills - Structured and proactive working style - Fluent English skills (written and spoken) - Experience in large corporate environments is highly preferred Requirements - Start: 01.07.2026 - Location: Budapest - Work Mode: Remote - Duration: 6 months with likely extension - Workload: Full-time - Language Skills: English (mandatory) - Contract Type: Freelance - Additional Note: Kindly be informed that our customer is located in Hungary. Therefore, only applications from candidates based in Hungary will be considered. Company Description Sidekick offers best match experts for IT and digitalization projects!

Role Description Zur Verstärkung unseres Teams in der Stabstelle Informationstechnologie sind wir auf der Suche nach einer*m motivierten und serviceorientierten Kollegen*in. IT-Support-Engineer (Wien) - 2. Bezirk, ab sofort - Vollzeit - Erster Ansprechpartner bei IT-Problemen und bei Anfragen unserer Mitarbeiter*innen - Bearbeitung von Support-Anfragen über unser Ticketsystem - Fehleranalyse und -behebung bei Software- und Hardwareproblemen - Installation und Konfiguration der Arbeitsplätze - Dokumentation und Pflege der IT-Knowledgebase - Entwickeln von technischen Lösungen im Team Qualifications - Abgeschlossene IT-Ausbildung (Lehre, HTL, ...) oder Erfahrung als IT Support-Engineer - Sehr gute Kenntnisse mit Windows-Betriebssystemen und Microsoft 365 - Erste Erfahrungen mit Active Directory und Entra ID von Vorteil - Erste Kenntnisse im Umgang mit Ticket-Systemen von Vorteil - Ausgeprägte Service- und Kundenorientierung - Selbständige und strukturierte Arbeitsweise - Freundliches und motiviertes Auftreten - Gute Deutschkenntnisse in Wort und Schrift Benefits - Teamwork. Mitarbeit in einem engagierten IT-Team mit hoher Eigenverantwortung. - Work-Life-Balance. Flexible Arbeitszeitgestaltung und moderne Arbeitsmittel, sowie Home-Office Möglichkeit zur besseren Vereinbarkeit von Beruf, Freizeit und Familie. - Wertschätzung. Attraktive Sozialleistungen und ein Arbeitsumfeld, das Engagement anerkennt. - ÖSB Gruppe Academy. Vielzahl an Aus- und Weiterbildungsmöglichkeiten sowie kostenloses Coaching-Angebot (EAP).

Role Description We are looking for a German-speaking Help Desk Agent to join our Managed Services team. You will be the first point of contact for hotel customers, handling inquiries and incidents related to Oracle Hospitality applications such as OPERA and OPERA Cloud. You’ll provide guidance, troubleshooting, and escalation when needed to ensure seamless hotel operations. - Respond to customer inquiries via phone, email, or ticketing system. - Diagnose and resolve incidents related to property management systems (PMS). - Enrich and document incidents for escalation to Oracle technical support when required. - Provide training and tips to help users maximize system efficiency. - Ensure service level agreements (SLAs) are met. - Stay updated on Oracle Hospitality products and hotel operations best practices. - Communicate clearly and empathetically in both German and English. Qualifications - Experience in hotel operations or hospitality IT support, preferably with Oracle OPERA. - Strong analytical and troubleshooting skills. - Understanding of remote connectivity tools and IT fundamentals. - Excellent communication and documentation skills. - Fluency in German and English (written and spoken). - Proactive, customer-focused attitude with the ability to work independently or as part of a team. Benefits - Competitive compensation and benefits. - Learning and career growth opportunities within Managed Services Oracle Hospitality. - Collaborative and inclusive culture.