• Mentor the team to close their knowledge gap on any areas they feel is lacking to increase the team’s overall productivity • Accept mentoring from others to shorten onboarding time and first production commit. • Lead efforts at the epic-level in JIRA and provide guidance to your peers working alongside you. • Coordinate with the other senior-level team members on advancing our best practices and efforts to raise the level of confidence both within the team and our stakeholders. • Represent the team as a subject matter expert (SME) for all assigned initiatives. • Create at least two (2) new innovations, per years, for our platform that add value to our stakeholders and members.

Role Description This is a foundational hire responsible for designing and building the core systems that power LucidLink’s revenue engine. As the Senior Salesforce Developer for Enterprise Applications, you will own the hands-on development and delivery of our Salesforce platform and its integration with Stripe, provisioning systems, and downstream data systems. You are a senior developer who thinks like an architect. You bring the depth to build production-quality Apex and integration code, and the breadth to design what should be built before writing a line of it. LucidLink does not yet have the system complexity or team size to justify a dedicated architect role — what we need is someone who can move fluidly between designing a data model in the morning and deploying it in the afternoon, while communicating clearly with RevOps and Finance stakeholders throughout. As our Senior Salesforce Developer for Enterprise Applications & QTC, you will own hands-on development across the full Salesforce platform including Apex, flows, integrations, and data model, while operating as the primary technical point of contact to the VP of Revenue Operations for day-to-day system requirements and delivery. What You'll Own - Own all Salesforce development — Apex, triggers, flows, data model, and integration layer - Transition Salesforce platform ownership from our managed service provider to in-house, establishing documentation and governance from day one - Build and maintain integrations between Salesforce, the billing platform (Stripe/Recurly), and the engineering provisioning backend (WebService) - Define and implement a scalable Quote-to-Cash data model supporting all four selling motions - Reduce billing system complexity — consolidate pricing plan sprawl, clarify system-of-record ownership, and eliminate duplicate logic - Serve as the primary technical delivery partner to the VP of Revenue Operations - As the function matures, participate in hiring additional technical staff of developers and operations specialists to grow the team Key Responsibilities - Salesforce Development (Core) - Write production-quality Apex classes, triggers, and flows, owning the full development lifecycle from requirements through deployment. - Design and maintain the Salesforce data model with a forward-looking view toward QTC scalability across subscription, usage-based, and partner billing. - Build and document REST/webhook-based integrations between Salesforce, billing platform, and provisioning systems with clear system-of-record definitions at each boundary. - Evaluate and implement automation opportunities — reducing manual RevOps and Billing Ops workflows through well-designed Salesforce-native solutions. - Business Partnership (Differentiator) - Serve as the primary technical contact to the VP of Revenue Operations — translating business process requirements into delivery-ready system designs and communicating trade-offs and sequencing clearly. - Lead requirements discovery sessions with RevOps, Finance, and Sales stakeholders — you can facilitate a whiteboard session and walk out with a spec. - Map LucidLink's four selling motions (Self-Service, Direct Sales, Reseller/MSP, AWS Marketplace) to the appropriate QTC data flows and system touchpoints. - Partner with Product Engineering on provisioning integration design — you own the Salesforce side, they own WebService; you must be able to design the contract between them. - Quote-to-Cash Delivery - Design and build systems supporting the full QTC lifecycle: - Digital checkout and self-service subscription activation - Sales-led quoting and contract execution - Subscription lifecycle management (upgrades, downgrades, cancellations) - Usage-based metering and billing triggers - Invoice generation and collections workflow - Evaluate and support migration from current custom engineering-built billing logic to COTS CPQ or subscription management tooling — you will be a key voice in the build vs. buy decision. - Platform Foundation & Managed Services Transition - Lead knowledge transfer from our managed service provider — own the process of mapping existing Salesforce configuration, identifying technical debt, and documenting what you inherit. - Establish development standards, naming conventions, and deployment practices that will scale as the Enterprise Applications team grows. - Maintain a prioritized backlog in close coordination with the VP of RevOps and Gregory, with clear sprint commitments and transparent status. - As the most senior technical resource on the Enterprise Applications team, contribute to building it — participate actively in screening and interviewing candidates for future developer and operations roles, help define role requirements, and set the technical bar for incoming hires. Qualifications - 5-8+ years of experience of hands-on Salesforce development and end-to-end delivery. - Deep Apex coding expertise and experience with classes, triggers, batch jobs, async patterns paired with strong flow and process automation skills. - Integration design and build experience with understanding of REST/webhook integrations between Salesforce and external systems (billing platform, ERP, provisioning APIs). - Direct experience with at least one commercial billing platform (Stripe, Recurly, Zuora, or equivalent) along with understanding product, contract, and subscription objects, pricing models, invoice triggers, and metering APIs. - Hands-on QTC experience in a SaaS environment, having worked with quoting, subscription lifecycle, usage-based billing, revenue recognition, or collections automation. - Strong stakeholder communication skills to translate a RevOps requirement into a clean data model. - Comfort operating as a solo senior contributor on a lean team — you are self-directed, write your own specs, and do not require a dedicated architect above you to function effectively. - Experience contributing to team growth as a senior resource, having participated in hiring (screening, interviewing, evaluating technical candidates), and mentoring junior or mid-level developers. Preferred Qualifications - Experience with or evaluation of COTS CPQ or subscription management platforms (Salesforce CPQ, Conga, Zuora, Chargebee, Recurly), including an opinion on when COTS vs. custom. - Experience simplifying over-engineered billing architectures. - Experience supporting product-led and sales-led motions. - Experience transitioning Salesforce ownership from a managed service provider — knowledge transfer, documentation establishment, and the discipline to not break things while the keys are being handed over. - Salesforce certifications (Platform Developer I/II, Application Architect). - Experience working in a small, early-stage or growth-stage SaaS company. What Success will look like - Salesforce Platform Admin managed (not yet full ownership) within month 6 - Simplified billing systems - Clear integrations and system ownership - Strong foundation for the Enterprise Applications team

• Play a key role in advancing the Direct Division’s CRM capabilities by leveraging Salesforce Financial Services Cloud, Marketing Cloud, Agentforce, and Data 360 to deliver intelligent, data-driven experiences • Design, develop, and deploy scalable Salesforce solutions across Sales Cloud, Service Cloud, Financial Services Cloud, Marketing Cloud, Agentforce, and Data 360 to support evolving business and operational needs • Lead the implementation and customization of Agentforce and Data 360 capabilities, enabling intelligent workflows, AI-driven automations, contextual insights, and predictive decision-making • Apply hands-on AI experience, including prompt engineering and generative AI tools, to enhance Salesforce-powered analytics, automation, reporting, customer engagement, and operational efficiency • Architect and maintain integrations between Salesforce and enterprise platforms, APIs, and external data sources while ensuring data integrity, consistency, and scalability • Champion a “configuration-before-code” development philosophy, leveraging declarative tools wherever practical while implementing custom development when necessary • Develop and maintain Lightning Web Components (LWC), Apex classes, triggers, flows, and integrations to extend platform functionality and support complex business requirements • Monitor, troubleshoot, and optimize Salesforce platform performance, proactively identifying opportunities to improve reliability, scalability, and user experience • Collaborate closely with business stakeholders, product owners, data teams, security, and DevOps teams to deliver solutions aligned with enterprise architecture and governance standards • Contribute to technical strategy and platform evolution by reducing technical debt, promoting reusable design patterns, and establishing Salesforce development best practices • Stay current on emerging Salesforce, AI, and automation technologies, evaluating and implementing innovations that improve business outcomes and developer productivity

• To execute world-class GTM architectures and Salesforce configurations that transform our clients' CRM environments into high-velocity revenue engines. • You are the technical champion. While the Director of RevOps defines the high-level architecture and leads the pitches, you own the execution. • You are responsible for making the blueprint a reality within Salesforce, ensuring data hygiene, routing logic, and reporting are flawless.