• Own all Salesforce development — Apex, triggers, flows, data model, and integration layer • Transition Salesforce platform ownership from our managed service provider to in-house, establishing documentation and governance from day one • Build and maintain integrations between Salesforce, the billing platform (Stripe/Recurly), and the engineering provisioning backend (WebService) • Define and implement a scalable Quote-to-Cash data model supporting all four selling motions • Reduce billing system complexity — consolidate pricing plan sprawl, clarify system-of-record ownership, and eliminate duplicate logic • Serve as the primary technical delivery partner to the VP of Revenue Operations • As the function matures, participate in hiring additional technical staff of developers and operations specialists to grow the team

• Play a key role in advancing the Direct Division’s CRM capabilities by leveraging Salesforce Financial Services Cloud, Marketing Cloud, Agentforce, and Data 360 to deliver intelligent, data-driven experiences • Design, develop, and deploy scalable Salesforce solutions across Sales Cloud, Service Cloud, Financial Services Cloud, Marketing Cloud, Agentforce, and Data 360 to support evolving business and operational needs • Lead the implementation and customization of Agentforce and Data 360 capabilities, enabling intelligent workflows, AI-driven automations, contextual insights, and predictive decision-making • Apply hands-on AI experience, including prompt engineering and generative AI tools, to enhance Salesforce-powered analytics, automation, reporting, customer engagement, and operational efficiency • Architect and maintain integrations between Salesforce and enterprise platforms, APIs, and external data sources while ensuring data integrity, consistency, and scalability • Champion a “configuration-before-code” development philosophy, leveraging declarative tools wherever practical while implementing custom development when necessary • Develop and maintain Lightning Web Components (LWC), Apex classes, triggers, flows, and integrations to extend platform functionality and support complex business requirements • Monitor, troubleshoot, and optimize Salesforce platform performance, proactively identifying opportunities to improve reliability, scalability, and user experience • Collaborate closely with business stakeholders, product owners, data teams, security, and DevOps teams to deliver solutions aligned with enterprise architecture and governance standards • Contribute to technical strategy and platform evolution by reducing technical debt, promoting reusable design patterns, and establishing Salesforce development best practices • Stay current on emerging Salesforce, AI, and automation technologies, evaluating and implementing innovations that improve business outcomes and developer productivity

• To execute world-class GTM architectures and Salesforce configurations that transform our clients' CRM environments into high-velocity revenue engines. • You are the technical champion. While the Director of RevOps defines the high-level architecture and leads the pitches, you own the execution. • You are responsible for making the blueprint a reality within Salesforce, ensuring data hygiene, routing logic, and reporting are flawless.

Role Description The Department of Economic Security, Division of Technology Services (DTS), is seeking an experienced and highly motivated professional to join our team as an Applications Developer. This position will serve as a Salesforce Applications Developer. The position programs, analyzes, and runs tests on Salesforce, including documentation, diagram, and flowchart and software development procedures used to verify that Salesforce functions according to user requirements, and conforms to establishment guidelines. The position also interprets issues and recommends solutions or best practices. This position may offer the ability to work remotely within Arizona based upon the department's needs and continual meetings of expected performance measures. The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, commissions, many State employees participate in the State's Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance. Qualifications - Bachelor's degree and at least one year of programming and analysis experience with Salesforce applications. Requirements - Bachelor’s degree plus 5 or more years of programming and analysis experience (or equivalent experience). - Employee shall obtain and maintain a valid Level One fingerprint clearance card that meets DES requirements for a Level One card pursuant to Arizona Revised Statute 41-1969. - All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify). - Successfully pass background and reference checks; employment is contingent upon completion of the above-mentioned process and the agency’s ability to reasonably accommodate any restrictions. - This position may require driving or the use of a vehicle as an essential function of the job to conduct State business. - Any employee operating a motor vehicle on State business must possess and retain a current, valid class-appropriate driver’s license, complete all required training, and successfully pass all necessary driver’s license record checks. - The license must be current, unexpired, and neither revoked nor suspended. - Employees who drive on state business are subject to driver’s license record checks, must maintain acceptable driving records, and must complete all required driver training. - An employee who operates a personally owned vehicle on state business shall maintain the statutorily required liability insurance. Benefits - Affordable medical, dental, life, and short-term disability insurance plans. - Participation in the Arizona State Retirement System (ASRS) and long-term disability plans. - 10 paid holidays per year. - Paid vacation and sick time. - Paid Parental Leave - Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child. - Deferred compensation plan. - Wellness plans. - Tuition Reimbursement. - Stipend Opportunities. - Infant at Work Program. - Rideshare and Public Transit Subsidy. - Career Advancement & Employee Development Opportunities. Contact Us For questions about this career opportunity, please contact us at (480)-536-3791 or email OODHRstaffing@azdes.gov. The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting (480) 536-3791 or OODHRStaffing@azdes.gov. Requests should be made as early as possible to allow sufficient time to arrange the accommodation.