• Diseñar las soluciones de ServiceNow utilizando las mejores prácticas de la industria. • Asesorar, diseñar y configurar soluciones de integración entre ServiceNow y otras herramientas. • Implementar Field Service Management (FSM), Source-to-Pay (S2P), Customer Service Management (CSM) e ITSM. • Desarrollo práctico en scripting de ServiceNow.

• Collaborate with stakeholders to define project goals and align expectations • Gather, analyze, and document user requirements and user stories • Provide advisory on best practices for ServiceNow implementations • Support process analysis, improvement, and optimization initiatives • Maintain ongoing communication with clients to ensure needs and expectations are met • Monitor project success and drive continuous improvements • Contribute to project documentation, training materials, and workshops • Support planning and coordination of timelines, budgets, and resources • Facilitate and lead client workshops and training sessions

Role Description Windward is seeking a highly skilled and experienced ServiceNow Technical Project Manager to play a key role in the successful implementation and adoption of ServiceNow applications across our customer organizations. In this role, you will be responsible for managing the execution of multiple ServiceNow implementation, integration, and consulting projects to completion. You will collaborate closely with customer stakeholders, architects, business analysts, and technical consultants to ensure that the ServiceNow solution aligns with organizational goals and industry best practices for both government and commercial clients. The ideal candidate will possess a unique blend of ServiceNow expertise, management talent, and exceptional communication skills. - Own and drive the delivery of ServiceNow projects, managing scope, schedule, budget, and resources from initiation through closure. - Cultivate relationships, gather requirements, and communicate status across business units and technical teams. - Work with team members to conduct workshops and interviews to capture workflows, translate business needs into actionable user stories, and define project roadmaps. - Mentor and guide project team members, ensuring accountability and adherence to project goals and best practices. - Organize and facilitate Agile ceremonies (sprint planning, backlog grooming, stand-ups), and support hybrid delivery models as needed. - Ensure solutions meet defined requirements and quality standards, coordinate user acceptance testing, and resolve issues. - Proactively identify, track, and mitigate project risks and issues, escalating concerns as appropriate. - Collaborate with ServiceNow developers and architects to ensure platform configurations, workflows, and integrations align with organizational goals and technical standards. Qualifications - Minimum DoW Active Secret Clearance - Bachelor's degree in Information Systems, Business Administration, Computer Science, or related field. - One or more certifications across Project Management Professional (PMP), Certified Associate in Project Management (CAPM), Certified Scrum Master (CSM), or equivalent or greater. - 3–5+ years of project management or business analysis experience, with at least 2 years focused on ServiceNow implementations. - Demonstrated experience facilitating requirements gathering, process design, and user story creation in Agile environments. - High level familiarity with ServiceNow data structures, tables, and workflows. - Strong analytical, problem-solving, and stakeholder management skills. - Excellent communication, facilitation, and stakeholder management skills. - Experience with ITIL processes and frameworks. Preferred Qualifications - CompTIA Security+ CE or better (alignment with DoD 8570/8140 requirements) - Experience interacting in a US Government environment (FedCiv and/or DoW agencies) - ServiceNow Certified System Administrator - Additional ServiceNow certifications in areas such as ITOM, SecOps, GRC, or ITSM Location Remote Benefits - Medical, Dental, Vision - Flexible Spending Accounts - Short Term Disability - Long Term Disability - Life Insurance and AD&D - Option to purchase additional Life Insurance and AD&D - Paid Time Off - Personal Leave - Holidays - 401(k) plan with company match - Work/life balance Company Description Windward Consulting is an Elite ServiceNow Partner that delivers real-world Service Reliability solutions using a unique blend of expert process knowledge, technology insight, and deep operational experience. This combination of skills is grounded in a product- and vendor-agnostic approach that enables Windward to serve as a trusted partner to some of the world’s leading businesses and U.S. government agencies. Since our inception in 1997, Windward has supported over 500 clients worldwide and more than 3,500 projects. Our dedication to excellence is reflected in our industry-leading metrics. Windward has a Customer Satisfaction (CSAT) score of 5.0 and an Employee Net Promoter Score (eNPS) of 82, demonstrating our commitment to both client success and employee engagement. We foster a culture of teamwork, innovation, and ongoing learning—empowering our consultants to tackle complex challenges for innovative clients. If you’re passionate about technology and eager to make a difference, Windward is the ideal place to elevate your career.

Role Description The role of ServiceNOW Project Manager at Opensity Solutions is responsible for leading and delivering complex technical projects, with a particular focus on ServiceNow platform, module, and workflow development and implementation. This role requires strong experience in Agile methodologies, technical project delivery, client-facing communication, and the ability to manage cross-functional teams to achieve project goals on time and within budget. The ServiceNOW Project Manager will act as a liaison between clients, development, engineering, and business stakeholders, ensuring alignment with organizational objectives and client needs. Responsibilities - Lead end-to-end project management for technical projects focusing on ServiceNOW ITSM implementations, upgrades, and integrations, ensuring adherence to timeline, budget, and scope. - Oversee Agile project delivery, including sprint planning, backlog management, and facilitating daily stand-ups and retrospectives. - Develop detailed project plans, set schedules, and manage resources to ensure key milestones and deliverables are met. - Serve as the primary point of contact between clients, engineering teams, and business stakeholders. - Communicate project status, risks, and issues through regular reports and presentations to senior management and stakeholders. - Coordinate and attend all project status meetings, ensuring effective collaboration and issue resolution. - Maintain compliance with ITIL best practices; support process improvements and standardization. - Manage project administration and financials (e.g., budget to actuals), and support internal governance processes. - Identify, assess, and mitigate project risks, proposing creative solutions to maintain project momentum. - Support continuous improvement of project management processes and methodologies within the PMO. - Assist with team growth, including recruiting, interviewing, and onboarding new team members. - Foster a culture of collaboration, innovation, and operational excellence. Knowledge, Skills & Attributes - Proven track record of strategic leadership over projects, with the ability to lead and deliver technology projects on time and within budget. - Strong facilitation, problem-solving, and leadership skills. - Ability to plan and manage the execution of complex, yet detailed, work efforts across multiple groups, including leading teams through all project development and planning cycles. - Excellent organizational, verbal, and written communication skills. - Ability to multi-task, prioritize, and manage multiple initiatives in a fast-paced environment. - Strong business acumen and ability to align project management strategies with organizational goals. - Demonstrated ability to build and maintain strong relationships with internal and external stakeholders. - Ability to work cooperatively within a team and across the organization matrix to achieve group and organizational goals. - Capacity to adhere to K2 Values: Respect, Accountability, Collaboration, Innovation, Service Orientation. - Commitment to diversity, equity, and inclusion. Qualifications - 5+ years of technical project delivery experience, specifically including direct oversight and management of ServiceNOW development and implementation projects, encompassing all business analysis, development, planning, testing, and implementation cycles. - Experience leading projects in a consulting company preferred. - Proven experience using Agile and hybrid project management methodologies. - Hands-on experience managing enterprise ServiceNow implementations such as: - IT Service Management (ITSM/DevOps) – Incident, Problem, Change, Request, Knowledge, Catalog, Mobile Agent, Universal Request, Virtual Agent, Survey Management, Walk-up Experience. - IT Operations Management (ITOM) – Discovery, Agent Client Collector (ACC), Service Mapping, Event Management, Certificate Management, Firewall Audits. - IT Asset Management (ITAM) – Software Asset Management (SAM), SaaS License Management, Software Spend Detection, Contract Management. - Strategic Portfolio Management (SPM) – Scaled Agile Framework (SAFe), Project and Portfolio Management, Resource Management, Time Card Management. - Bachelor’s degree in business, Project Management, Management Information Systems, Computer Science, or related field required. Credentials / Certifications - PMP certification preferred. - Agile certification (e.g., Scrum Master) a plus. - ITIL certification a plus. Company Description Opensity Solutions is an equal opportunity employer. Diversity and inclusion matter to us here at Opensity. We celebrate our differences and advocate an environment where everyone feels included. We are committed to providing equal employment opportunities to all applicants and employees and do not discriminate on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.