• Translate business requirements into technical requirements and ensure all system requirements adequately reflect defined business processes and fully support all components of the functional business requirements • Communicate requirements and collaborate with developers, QA analysts, and other project team members to implement or enhance systems • Represent Rising in client and partner meetings for system implementations • Develop a subject matter expertise on one or more aspects of integrations between company and external systems and/or internal systems • Assist with production support - investigate issues, root cause analysis, report and communicate detailed findings when necessary • Develop use cases and process/data flow diagrams • Support the creation and/or create test plans and relevant training materials • Conduct reviews of systems and identify enhancements that support company strategies and affect key performance indicators • Conduct training for other Professional Services team members for subject matter knowledge transfers

• Manages and develops architecture for Emory Enterprise messaging systems, directory integration, and related systems and services. • Ensures e-mail user functionality on campus and in remote locations globally. • Provides messaging expertise and leadership to users and team members and researches and studies new technologies and trends for recommending enterprise improvements and advancements. • Acts as a messaging subject matter expert for users, the Service Desk and senior management to explain technologies and functionality and to diagnose and solve problems. • Develops and manages vendor relationships to ensure positive and functionality interaction and to maximize vendor relationship value for the enterprise. • Designs and integrates messaging infrastructure to meet Emory's enterprise needs and requirements. • Documents messaging infrastructure to maintain best practices, hand off knowledge and to provide support. • Acts as a vendor product liaison to review and evaluate performance metrics, maintain integrity and to contain costs. • Performs maintenance to maintain messaging applications and to ensure operating system (OS) and hardware operability. • Maintains directory integration and performs provisioning to ensure active directory functionality. • Develops messaging processes and procedures to provide guidance for maintaining applications consistency and quality control. • Develops messaging skills to provide leadership for mentoring messaging team members. • Maintains change process consistency to ensure thoroughness, validate accuracy and control of internal changes. • Participates in vendor programs to maintain knowledge and to learn developing messaging technologies for advancing the Emory e-mail enterprise. • Develops plans for integration of messaging applications to ensure successful integrations and enterprise interoperability. • Performs applications and vendor systems testing to ensure application functionality and enterprise interoperability. • Analyzes problem trends to identify sources of frequent and common customer issues. • Acts as Tier IV-level support to provide messaging problems resolution expertise. • Performs advanced troubleshooting and analysis to diagnose and repair internal and integrated messaging systems and services. • Performs related responsibilities as assigned.

• Lead teams in building new web solutions/platforms and enhancements, working closely with requirements analysts, testers, and the customer in an agile development practice • Develop functional and technical specifications from business requirements • Help create project estimates and plans. • Represent engineering team in project meetings and solution discussions • Ensure application quality and adherence to performance requirements • Responsible for documentation, code reuse, re-factoring and design patterns standards compliance • Ensure of internally developed applications are built with high standards of availability, scalability, and extensibility • Work closely with an experienced staff comprising both Synchrony resources and many vendor technical engineers • Help define measurable goals for the team • Communicate the status of build projects and other initiatives to stakeholders and leadership • Keep abreast of emerging technologies while maintaining proficiency in existing technologies

Role Description As Business Systems Analyst III, you play a pivotal senior level role within our engineering team, which is dedicated to developing and supporting SaaS technology products. Your contributions are instrumental in shaping the direction of our engineering efforts. You excel in eliciting requirements, conducting thorough data analysis, crafting comprehensive diagrams and documentation, and crafting user stories that drive our product development forward. Responsibilities - Conduct interviews, requirements workshops, and cross-discipline team meetings to elicit understanding of business needs and documentation requirements. - Collaborate with key stakeholders to drive a solution that meets key objectives and vision. - Develop clear, concise documentation of solutions, such as process flows, technical requirements, UI, modules, data layouts and data mappings. - Write testable requirements and refine user stories with clear acceptance criteria. - Work collaboratively within an Agile Scrum team, supporting both software and QA engineers. - Interface with stakeholders and other cross-functional team members on relevant end-user-focused product documentation and training material. - Own, maintain and refine the team’s backlog, based on team norms. - Own, maintain and refine user stories and acceptance criteria. - Mentor associate and mid-level analyst in team process and standards. Qualifications - 7 years minimum of experience in business analysis. - BA/BS degree in Computer Science, Healthcare Informatics, Mathematics, or 3+ years professional experience in an enterprise-class setting. - Experience writing requirements for enterprise-class software solutions. - Excellent verbal and written communication skills. - Proven problem-solving skills with ability to clearly articulate complex problems and solutions. - Strong experience authoring user stories and testable acceptance criteria. - Experience with querying data from SQL and/or No-SQL databases. - Strong experience analyzing data from various sources (such as flat files, web sources, development data mappings, etc.) and defining data mappings. - Must have experience in a Scrum, SAFe, or similar Agile Framework. - Strong experience defining requirements for software initiatives, covering UI, API, and database considerations. - Positive, self-motivated, driven, and teachable attitude. - High standard of personal integrity and accountability. - Passion and aptitude for solving complex problems. - Fun attitude and great sense of humor! Preferences, The Like-to-Haves - Healthcare system experience, especially with claims, member/eligibility, and provider data. - Experience and proficiency with ALL parts of defining, designing, and implementing scalable, enterprise-class software solutions. - Agile or technical certifications are a plus. - Experience and aptitude directly supporting users and/or conducting end-user training. - Experience using Atlassian tools, e.g., Jira, Confluence, etc. - Experience coaching and training other colleagues in business and/or data analysis. - Experience coaching and training other colleagues in documenting requirements, writing user stories, building diagrams, etc. Benefits - Medical, Dental, and Vision Insurance – Enjoy medical, dental, and vision insurance that begins on your first day, ensuring your health and wellness are always supported. - 401(k) with Matching and Immediate Vesting – Secure your financial future with a company match and instant vesting. - Company-Paid Short-Term Disability (STD) – Added security for unforeseen circumstances. - Company-Paid Personal Financial Advising – Expert guidance to help manage your finances. - New Hire Stipend – A one-time stipend to purchase home office supplies (laptop and charging cable provided by the company). - Pet Insurance Options – Choose from two carrier options to keep your furry friends covered. - Paid Holidays – 9 company holidays plus 2 floating holidays for added flexibility. - Virtual Counseling and Telemedicine – Company-paid access to mental health and medical support from the comfort of your home. - Paid Parental Leave – Time to focus on family during this special chapter. - Generous Vacation & Wellness Time – 4 weeks of vacation beginning accrual on day one, plus 1 additional week for wellness. - Professional Development Stipend – After one year, enjoy a $500 annual stipend to invest in professional growth (e.g., certifications, webinars).