• Lead teams in building new web solutions/platforms and enhancements, working closely with requirements analysts, testers, and the customer in an agile development practice • Develop functional and technical specifications from business requirements • Help create project estimates and plans. • Represent engineering team in project meetings and solution discussions • Ensure application quality and adherence to performance requirements • Responsible for documentation, code reuse, re-factoring and design patterns standards compliance • Ensure of internally developed applications are built with high standards of availability, scalability, and extensibility • Work closely with an experienced staff comprising both Synchrony resources and many vendor technical engineers • Help define measurable goals for the team • Communicate the status of build projects and other initiatives to stakeholders and leadership • Keep abreast of emerging technologies while maintaining proficiency in existing technologies

Role Description As Business Systems Analyst III, you play a pivotal senior level role within our engineering team, which is dedicated to developing and supporting SaaS technology products. Your contributions are instrumental in shaping the direction of our engineering efforts. You excel in eliciting requirements, conducting thorough data analysis, crafting comprehensive diagrams and documentation, and crafting user stories that drive our product development forward. Responsibilities - Conduct interviews, requirements workshops, and cross-discipline team meetings to elicit understanding of business needs and documentation requirements. - Collaborate with key stakeholders to drive a solution that meets key objectives and vision. - Develop clear, concise documentation of solutions, such as process flows, technical requirements, UI, modules, data layouts and data mappings. - Write testable requirements and refine user stories with clear acceptance criteria. - Work collaboratively within an Agile Scrum team, supporting both software and QA engineers. - Interface with stakeholders and other cross-functional team members on relevant end-user-focused product documentation and training material. - Own, maintain and refine the team’s backlog, based on team norms. - Own, maintain and refine user stories and acceptance criteria. - Mentor associate and mid-level analyst in team process and standards. Qualifications - 7 years minimum of experience in business analysis. - BA/BS degree in Computer Science, Healthcare Informatics, Mathematics, or 3+ years professional experience in an enterprise-class setting. - Experience writing requirements for enterprise-class software solutions. - Excellent verbal and written communication skills. - Proven problem-solving skills with ability to clearly articulate complex problems and solutions. - Strong experience authoring user stories and testable acceptance criteria. - Experience with querying data from SQL and/or No-SQL databases. - Strong experience analyzing data from various sources (such as flat files, web sources, development data mappings, etc.) and defining data mappings. - Must have experience in a Scrum, SAFe, or similar Agile Framework. - Strong experience defining requirements for software initiatives, covering UI, API, and database considerations. - Positive, self-motivated, driven, and teachable attitude. - High standard of personal integrity and accountability. - Passion and aptitude for solving complex problems. - Fun attitude and great sense of humor! Preferences, The Like-to-Haves - Healthcare system experience, especially with claims, member/eligibility, and provider data. - Experience and proficiency with ALL parts of defining, designing, and implementing scalable, enterprise-class software solutions. - Agile or technical certifications are a plus. - Experience and aptitude directly supporting users and/or conducting end-user training. - Experience using Atlassian tools, e.g., Jira, Confluence, etc. - Experience coaching and training other colleagues in business and/or data analysis. - Experience coaching and training other colleagues in documenting requirements, writing user stories, building diagrams, etc. Benefits - Medical, Dental, and Vision Insurance – Enjoy medical, dental, and vision insurance that begins on your first day, ensuring your health and wellness are always supported. - 401(k) with Matching and Immediate Vesting – Secure your financial future with a company match and instant vesting. - Company-Paid Short-Term Disability (STD) – Added security for unforeseen circumstances. - Company-Paid Personal Financial Advising – Expert guidance to help manage your finances. - New Hire Stipend – A one-time stipend to purchase home office supplies (laptop and charging cable provided by the company). - Pet Insurance Options – Choose from two carrier options to keep your furry friends covered. - Paid Holidays – 9 company holidays plus 2 floating holidays for added flexibility. - Virtual Counseling and Telemedicine – Company-paid access to mental health and medical support from the comfort of your home. - Paid Parental Leave – Time to focus on family during this special chapter. - Generous Vacation & Wellness Time – 4 weeks of vacation beginning accrual on day one, plus 1 additional week for wellness. - Professional Development Stipend – After one year, enjoy a $500 annual stipend to invest in professional growth (e.g., certifications, webinars).

• Collects, clarifies and translates business requirements into documentation and conceptual design from which applications and solutions are developed to maximize the technological capabilities of business products • Deal administration including but not limited to Review and Setup of line of business transactions, Capitalization Tables and Funds Flow • Help drive efficiencies and productivity by identifying technological upgrades and enhancements • Research and understand needs of the business to maximize technological capabilities within business products • Assess business technology needs to identify and recommend improvements • Create and maintain web interfaces and dashboard designs • Conduct User Acceptance Testing (UAT) to identify, document and report defects, ensuring that software applications meet business requirements • Provide subject matter expertise as internal technology support for application and linkages between technology • Provide deal administration support and handle problem solving and troubleshooting • Integrate software-based workflow technology into the internal and external product platforms

Role Description Essex Management is seeking Business Systems Engineers at multiple levels to support process modernization and business transformation initiatives within Life Sciences and Clinical Informatics programs. These roles apply process improvement and business process reengineering methodologies to enhance organizational performance, operational efficiency, and adoption of technology-enabled solutions within regulated federal health IT environments. Depending on experience and qualifications, selected candidates may be considered for multiple openings at either the Business Systems Engineer I or Business Systems Engineer II level. Responsibilities may range from supporting senior staff on modernization initiatives to independently leading process transformation efforts and mentoring junior team members. Responsibilities - Apply process improvement and business process reengineering (BPR) methodologies to support modernization initiatives - Analyze and document current-state (as-is) processes and assist in designing future-state (to-be) workflows across clinical informatics functional areas - Support or lead activity modeling, data modeling, and workflow analysis to identify inefficiencies and improvement opportunities - Assist with or lead the transition of project teams to improved, automated, and technology-enabled business processes - Contribute to the development and implementation of modern business methods and digital process enhancements - Identify, document, and promote best practices across functional areas within client portfolios - Define, track, and assess performance metrics and key performance indicators (KPIs) to measure process effectiveness and mission impact - Facilitate stakeholder interviews, workshops, and group sessions to gather requirements and build engagement - Support training efforts, knowledge transfer activities, and user documentation development for deployed solutions - Collaborate with cross-functional teams — including IT, quality management, and program management staff — to align business needs with technical solutions - Contribute to requirements elicitation, use case development, testing activities, and user acceptance testing (UAT) - Develop and maintain process documentation, reports, repositories, and analysis artifacts to support knowledge management initiatives - Provide recommendations to improve data quality, system integration, and operational performance - For more senior-level roles, provide task-level oversight, mentoring, and guidance to junior staff members Qualifications - Bachelor’s degree in Health Informatics, Business Administration, Information Systems, Information Technology, or a related field required (or commensurate education and experience) - Relevant experience in business process improvement, business analysis, systems engineering, or related disciplines - Business Systems Engineer I: Typically requires 2+ years of relevant experience - Business Systems Engineer II: Typically requires 4–7 years of relevant experience - Experience may include internships, graduate research assistantships, co-ops, or professional experience in relevant environments - Exposure to one or more of the following is preferred: - Pharmaceutical or biopharmaceutical research operations - GxP environments - 21 CFR Part 11 compliance requirements - Federal health IT systems - Clinical research coordination - Demonstrated experience working in IT and data-driven environments supporting system interoperability, implementations, change management, and business process redesign Requirements - Knowledge of process improvement methodologies such as Lean, Six Sigma, or Business Process Reengineering - Experience with process modeling, workflow documentation, and data analysis techniques - Strong analytical, problem-solving, and organizational skills - Exposure to workflow automation tools, digital transformation concepts, or internet-based systems is a plus - Familiarity with software development lifecycle (SDLC) concepts and Agile methodologies is preferred Core Competencies - Strong communication, facilitation, and stakeholder engagement skills across technical and non-technical teams - Ability to collaborate effectively in a team-oriented, fast-paced consulting environment - Experience supporting organizational change management and modernization initiatives - Ability to support or lead meetings, workshops, interviews, and training activities - Experience with performance measurement and KPI development is desirable - For senior-level candidates, ability to provide mentoring, guidance, and task oversight to junior staff Preferred Qualifications - Desirable certifications include: - PMP (PMI) - Lean Six Sigma Green or Black Belt - CISA (ISACA) - HL7 FHIR - CPHIMS (HIMSS) - Familiarity with clinical research regulatory frameworks (e.g., GxP guidelines, 21 CFR Part 11, GAMP 5) is a plus - Experience supporting or working on projects associated with federal health agencies such as NIH, NCI etc. is highly desirable Benefits - Flexible Approved Time Off - Tuition Reimbursement - 401k Retirement Plan - Work From Home Anywhere in the US - Maternal/Paternal Leave - Casual Dress Code & Work Environment