Title: ServiceNow Architect Location: Remote Job Description: Bright Vision Technologies is a forward-thinking software development company dedicated to building innovative solutions that help businesses automate and optimize their operations. We leverage cutting-edge technologies to create scalable, secure, and user-friendly applications. As we continue to grow, we’re looking for a skilled ServiceNow Architect to join our dynamic team and contribute to our mission of transforming business processes through technology. This is a fantastic opportunity to join an established and well-respected organization offering tremendous career growth potential. ServiceNow Architect Job Title: ServiceNow Architect Location: 100% Remote (Continental United States) Position Type: In-house Bright Vision Technologies SOW engagement (no third-party client or vendor) Salary: $100K - $150K Experience: 8+ years Sponsorship: No new H1B sponsorship available. H1B transfers welcomed for qualified candidates. Employment Type: Full-time, direct W2 with Bright Vision Technologies (no C2C, no 1099, no third-party) Engagement: Long-term, multi-year, aligned to the Bright Vision SOW delivery roadmap Compensation: Competitive base salary commensurate with experience, plus benefits. Employment Terms & Visa Policy This is a 100% remote, full-time, direct W2 position with Bright Vision Technologies. This role is part of Bright Vision Technologies’ in-house Statement of Work (SOW) engagement. The client, end customer, and employer for this position is Bright Vision Technologies — there is no third-party client, vendor, or implementation partner involved. We do not engage in C2C, 1099, or third-party arrangements for this role. BUT STRICTLY NO C2C/1099/3RD PARTY COMPANIES. ALL OUR ROLES ARE W2 AND NO 3RD PARTY BROKERING PLEASE. Candidates must be willing to work directly as a full-time W2 employee of Bright Vision Technologies and contribute to our in-house SOW deliverables. No new H1B sponsorship is available for this role. However, candidates who are currently on a valid H1B visa and require a transfer are welcome to apply. We will support H1B transfers for qualified candidates. For every role, a technical coding assessment is mandatory. Please apply only if you are confident in your technical abilities and hands-on experience. Job Summary We are seeking a ServiceNow Architect to lead the design, governance, and long-term evolution of our ServiceNow platform across ITSM, ITOM, HRSD, CSM, SecOps, and custom applications. The role combines deep platform mastery with enterprise architecture judgment, driving standards for data, integration, security, and customization that keep the platform scalable, maintainable, and aligned with business priorities. The ideal candidate has architected ServiceNow at enterprise scale, can confidently shape multi-year roadmaps, and brings strong influence across engineering, business, and executive stakeholders. Key Responsibilities - Define ServiceNow platform architecture spanning ITSM, ITOM, HRSD, CSM, SecOps, GRC, and custom application domains. - Lead architecture reviews, design approvals, and governance for changes across ServiceNow modules. - Establish standards for data model usage, custom-table creation, scoped applications, and CMDB design. - Drive CMDB strategy including discovery, service mapping, identification rules, and data quality programs. - Architect integrations with enterprise systems via IntegrationHub, MID Servers, REST/SOAP APIs, and event-driven patterns. - Design platform-wide security, role models, and ACL strategies that balance functionality with least-privilege principles. - Lead major platform upgrades, release management cycles, and platform health initiatives, planning safe rollouts, coordinating across teams, and driving improvements that keep the platform stable and current over time. - Establish reusable patterns for workflow design, Flow Designer adoption, and minimization of unnecessary customization. - Drive performance, scalability, and instance-health improvements across the platform, using telemetry and load patterns to identify bottlenecks, prioritize the most impactful changes, and validate outcomes empirically. - Partner with business stakeholders to translate process needs into ServiceNow capabilities with appropriate trade-offs. - Mentor developers, admins, and tech leads on ServiceNow best practices. - Coordinate with security and compliance teams to ensure the platform meets regulatory obligations. - Produce high-quality architecture artifacts — context diagrams, sequence diagrams, decision records, and reference designs — that capture key technical decisions clearly enough to be understood months or years later. - Stay current with ServiceNow roadmap, Now Assist / AI features, and broader platform evolution. Required Qualifications - Bachelor’s or Master’s degree in Computer Science, Information Systems, or a related field. - Eight or more years of ServiceNow experience, with significant time in architecture or technical leadership roles. - Deep expertise across multiple ServiceNow modules. - Strong understanding of the ServiceNow data model, scripting, scoped apps, and platform internals. - Hands-on experience with IntegrationHub, REST APIs, and complex integration scenarios. - Experience designing CMDB, discovery, and service mapping implementations. - Strong understanding of platform security, ACLs, and role design at scale. - Experience leading major upgrades and release planning. - Excellent communication and stakeholder management skills. - ServiceNow CTA, CIS, or CSA certifications. Preferred Qualifications - ServiceNow Certified Technical Architect (CTA) credential. - Experience with Now Assist, GenAI Controller, or AI-driven ServiceNow features. - Exposure to multi-instance, multi-region ServiceNow deployments. - Experience integrating ServiceNow with major SaaS platforms (Workday, Salesforce, SAP). - Familiarity with HAM Pro, SAM Pro, or App Engine Studio. How to Apply Would you like to know more about this opportunity? For immediate consideration, please send your resume to [email protected] or contact us at (908) 698-4899. Learn more about Bright Vision Technologies at www.bvteck.com. We recognize that our people are our strength, and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Bright Vision Technologies is an Equal Opportunity Employer, including Disability/Veterans. Position offered by “No Fee Agency.” Bright Vision Technologies is a forward-thinking software development company dedicated to building innovative solutions that help businesses automate and optimize their operations. We leverage cutting-edge technologies to create scalable, secure, and user-friendly applications. As we continue to grow, we’re looking for a skilled Salesforce Technical Architect to join our dynamic team and contribute to our mission of transforming business processes through technology. This is a fantastic opportunity to join an established and well-respected organization offering tremendous career growth potential. Equal Employment Opportunity (EEO) Statement Bright Vision Technologies (BV Teck) is committed to equal employment opportunity (EEO) for all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, veteran status, or any other protected status as defined by applicable federal, state, or local laws. This commitment extends to all aspects of employment, including recruitment, hiring, training, compensation, promotion, transfer, leaves of absence, termination, layoffs, and recall. BV Teck expressly prohibits any form of workplace harassment or discrimination. Any improper interference with employees' ability to perform their job duties may result in disciplinary action up to and including termination of employment.

Role Description This is a flexible position and has the option of working in our Toronto office full time, hybrid throughout the week or working entirely remotely in Canada or USA. The Engagement Lead plays a critical role in supporting, strengthening and scaling Acterys' delivery-partner ecosystem. This role owns the project governance and customer health of a portfolio of internal and partner-led implementations ensuring strong alignment and support across partners, customers, and internal teams throughout the entire implementation lifecycle. As an individual contributor, the Engagement Lead provides hands-on delivery guidance, oversight of internal & partner implementation health, manages escalations, enables both new and established partners, and drives maturity through implementation methodology and governance practices. How You'll Make an Impact - Oversee a portfolio of internal and partner-led implementations, monitoring project health, risks, and delivery milestones across all engagements. - Establish and enforce project governance frameworks, escalation paths, and delivery standards across the partner ecosystem. - Contribute to the development of PMO processes, playbooks, and delivery tooling, and onboarding to scale partner delivery quality as the business grows. - Serve as the primary point of accountability for customer health throughout the implementation lifecycle, proactively identifying and resolving risks before they impact customers. - Be an escalation point for customers and partners during complex or at-risk engagements. - Partner closely with channel and partner managers to evaluate partner delivery capability and drive continuous improvement across the ecosystem. - Define and track portfolio KPIs including CSAT, time to value, milestone attainment, customer adoption, and project margin to surface trends and drive accountability. - Collaborate cross-functionally with Sales, Account Management, Product, and Support to ensure a seamless customer journey from contract to go-live. - Facilitate scope conversations with Partners, translating delivery requirements into clearly documented agreements that align customer expectations with commercial commitments. - Draft and manage commercial documentation including Statements of Work (SOWs) and Change Requests (CRs), ensuring accuracy, consistency with agreed scope and alignment with company commercial standards. - Travel to client site and/or headquarters based in Toronto. Qualifications - 5+ years of experience in project or program management, professional services, or engagement management with SaaS implementation experience. - PMP certification or equivalent formal project management credentials. - Demonstrated experience managing or overseeing partner-led delivery motions in a SaaS environment. - Deep understanding of SaaS implementation lifecycles including discovery, configuration, data migration, UAT, and go-live. - Exceptional stakeholder management skills, comfortable operating at both executive and working levels with partners and customers. - Strong analytical mindset with the ability to synthesize portfolio-level data into actionable insights and executive-ready reporting. - Interest in AI and willingness to explore AI-driven solutions to enhance performance and drive efficiencies. Requirements - Base salary range 113,475 - 153,525 CAD. - *Our salaries are tailored to roles, levels and locations. Your individual pay within this range is influenced by factors like work location, skills, experience and education. As you progress in your role, your compensation may adapt, offering flexibility for growth beyond initial levels. For specifics, your recruiter will provide details and address any questions during the hiring process.

• Diseñar las soluciones de ServiceNow utilizando las mejores prácticas de la industria. • Asesorar, diseñar y configurar soluciones de integración entre ServiceNow y otras herramientas. • Implementar Field Service Management (FSM), Source-to-Pay (S2P), Customer Service Management (CSM) e ITSM. • Desarrollo práctico en scripting de ServiceNow.

• Collaborate with stakeholders to define project goals and align expectations • Gather, analyze, and document user requirements and user stories • Provide advisory on best practices for ServiceNow implementations • Support process analysis, improvement, and optimization initiatives • Maintain ongoing communication with clients to ensure needs and expectations are met • Monitor project success and drive continuous improvements • Contribute to project documentation, training materials, and workshops • Support planning and coordination of timelines, budgets, and resources • Facilitate and lead client workshops and training sessions