RN Care Manager- Charlotte, NC Location: Charlotte Hub (NC) Charlotte, NC Hybrid Full-time Job Description: The RN Care Manager (RNCM) manages a panel of clinically complex members to support impactable clinical programs, quality gap initiatives and ED and IP utilization. The RNCM collaborates with members to create a care plan and oversees progress to the plan, frequently reassessing needs while moving members toward clinical program and pathway graduation. The RNCM coordinates closely with both the integrated Cityblock Care Team and external providers and community partners. Key Responsibilities - Receives members from the engagement and central teams, clearly communicating program expectations, including duration and goals. - Completes self-efficacy and condition-specific screeners during the assessment and intake phase, along with behavioral health screeners like PHQ-9, GAD-7, AUDIT, and DAST-10 to identify behavioral health needs. Refers members to behavioral health programs as needed. - Conducts in-person clinical examinations when appropriate and collaborates with care team members to determine member placement in programs of varying intensity. - Prepares for and actively participates in case conferences, leading discussions when necessary. - Develops a care plan in collaboration with the member, addresses social needs with the support of the Community Health Partner and supports members in achieving their care plan goals through coordinated and comprehensive care efforts - Conducts regular clinical visits and follow-ups per clinical program and pathway guidelines, monitoring routine therapeutic interventions and addressing member needs promptly. - Collaborates with the care team to support a panel of assigned members, providing clinical assistance in health maintenance, chronic disease management, and co-occurring psychiatric disorder support. - Performs medication reconciliation, administration, compliance, and education as part of member care. - Addresses quality gaps prioritized by the contracted company and ensure thorough chart documentation and coding (ICD or CPT) to validate gap closures. - Utilizes care facilitation tools, electronic health records, and scheduling platforms to gather data, document member interactions, organize information, track tasks, and communicate with team members and community resources. Success Metrics - Members have an active care plan and are enrolled into appropriate clinical programs based on identified needs - Support members in progressing toward and completing care plan goals and program graduation - Closure of quality gaps for members on assigned panel - Completion of accurate and timely documentation - Effective collaboration with interdisciplinary care team members - Effective coordination of care with external providers and community resources - Support members through inpatient and ED transitions of care Job Requirements Professional Experience & Knowledge - Education: Graduate of an accredited school of nursing (R.N.) - Experience: 3+ Years of experience - Problem Solving: Strong critical thinker with sound clinical judgment who makes complex decisions independently and knows when to collaborate. Identifies system barriers to care and develops creative, practical solutions. Demonstrates a growth mindset and openness to innovative approaches to improve outcomes. - Communication: Strong written and verbal communicator across phone, text, virtual, and in-person settings. Comfortable using technology to engage members remotely. Applies Motivational Interviewing and Trauma-Informed Care principles to build trust. Effectively translates clinical information for non-clinical audiences and actively listens to understand and address needs. Behavioral Competencies Member Advocate - Mission Driven: Balances competing priorities by choosing the path that best aligns with service to members and inclusive processes. - Compassionate Care: Identifies and responds to member needs proactively and suggests improvements that enhance the member experience. - Business Acumen: Applies understanding of government-funded care to make better recommendations and improve processes. Team Builder - Collaboration: Adapts collaboration style to build understanding and bridge communication gaps and encourages others to share ideas. - Team Effectiveness: Helps improve how the team works together through observations and feedback. - Engaged Culture: Highlights others’ contributions and drives small but meaningful and inclusive actions to contribute to team morale, safety, and engagement. Results Driver - Strategic Clarity: Helps peers stay aligned by translating broader goals into clear team action, identifies misalignment, and proposes solutions to bring clarity and focus. - Proactive Approach: Spots gaps or roadblocks early and proposes ways around them, demonstrating resourcefulness and persistence even when projects are ambiguous or difficult. - Accountability: Uses metrics and data to evaluate impact and refine their approach, holding self and others to reliably high standards. Growth Agent - Development: Invests time in personal development that aligns with business needs and supports learning within the team by sharing knowledge or tools. - Adaptability: Helps translate abstract or evolving strategies into actionable work informed by business context and pushes through discomfort to deliver results and learn in new territory. - Innovation: Challenges assumptions thoughtfully and constructively and applies creative problem-solving to ambiguous or evolving work. We take into account an individual’s qualifications, skillset, and experience in determining final salary. This role is eligible for health insurance, life insurance, retirement benefits, participation in the company’s equity program, paid time off, including vacation and sick leave. The actual offer will be at the company’s sole discretion and determined by relevant business considerations, including the final candidate’s qualifications, years of experience, skillset, and geographic location. The expected salary range for this position is: $71,000.00 - $90,500.00 Annual Cityblock values diversity as a core tenet of the work we do and the populations we serve. We are an equal opportunity employer, indiscriminate of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic. Medical Clearance (for Member-Facing Roles): You must complete Cityblock’s medical clearance requirements, which include, but may not be limited to, evidence of immunity to MMR, Hepatitis B, Varicella, and a TB screen, or have an approved medical or religious accommodation that precludes you from being vaccinated against these diseases. We do not accept unsolicited resumes from outside recruiters/placement agencies. Cityblock will not pay fees associated with resumes presented through unsolicited means.

• Develop and execute a comprehensive regional strategy for Psíquicos across LATAM and Iberia, driving the brand’s vision and growth in-market • Own and lead the brand’s PR strategy across the region — sourcing and managing agencies, securing earned media, and shaping public narrative across multiple markets • Build and manage the influencer marketing program: identify, negotiate with, and cultivate long-term relationships with creators across multiple languages and cultural contexts • Partner closely with Ingenio’s Israel-based marketing teams to align on brand positioning, campaigns, and performance marketing • Serve as the local business owner, surfacing market insights, competitive intelligence, and growth opportunities to leadership • Build a network of regional partners, vendors, and talent that can scale with the brand • Champion the voice of the regional customer, ensuring product, marketing, and brand decisions reflect the cultural realities of each market • Stay abreast of regional trends, emerging platforms, and competitor activities to inform brand strategy and identify opportunities for differentiation • Leverage data analysis and consumer insights to drive informed commercial decisions and strategic improvements • Monitor performance metrics against business goals to improve outcomes • Take ownership of regional brand metrics, translating them into actionable goals that drive continuous growth • Work closely with the President of Barges and Ingenio leadership to define and manage regional budgets, allocating resources effectively to maximize return on investment

• Generating enterprise business opportunities and managing the sales process through to closure of the sale. • Achievement of agreed **quarterly sales goals**. • Generate a **sales pipeline**, qualifying opportunities, and accurately forecast pipeline. • Responsible for **sales reports** • Management of the relationship with the different areas of the strategic enterprise accounts • Generate **Account Planning** with key Fortinet Partners. • Build **marketing plans** to drive incremental sales pipeline and revenues with development funds. • Partner with Fortinet marketing, Channel and engineering teams to drive revenue growth within region.

Role Description The Senior Manager – Network Operations will provide strategic leadership and operational oversight of Altera Digital Health’s global network infrastructure. This role is responsible for driving network reliability, scalability, and performance while leading multiple teams of network engineers and managers. The successful candidate will define and execute network strategy, ensure operational excellence, and align network capabilities with evolving business needs across on-premises and multi-cloud environments. Key Responsibilities - Leadership & Organizational Management - Lead and mentor multiple teams of Network Operations engineers and team leads, fostering a high-performance and innovation-driven culture. - Build leadership bench strength through coaching, talent development, and succession planning. - Drive accountability, ownership, and continuous improvement across the organization. - Strategic Planning & Execution - Define and execute the global network operations strategy aligned with business objectives and digital transformation initiatives. - Partner with executive leadership, architects, and product teams to develop long-term network roadmaps. - Lead large-scale transformation initiatives including automation, cloud networking, and modernization programs. - Network Infrastructure & Architecture Oversight - Provide oversight of design, implementation, and operations of enterprise network infrastructure including Cisco, Palo Alto, and Azure networking components. - Ensure high availability, scalability, and performance of network services across hybrid and multi-cloud environments. - Drive adoption of advanced technologies such as SD-WAN, VXLAN, BGP EVPN, and network automation frameworks. - Incident & Problem Management - Oversee major incident management, ensuring rapid resolution and minimal business impact. - Establish root cause analysis (RCA) governance and drive preventive actions across teams. - Implement proactive monitoring and observability frameworks to reduce incident frequency. - Vendor & Stakeholder Management - Manage strategic relationships with service providers, vendors, and partners, ensuring adherence to SLAs and performance expectations. - Collaborate with cross-functional teams including Security, Cloud, and Application teams to deliver integrated solutions. - Financial & Resource Management - Own and manage the network operations budget, optimizing cost while maintaining high service quality. - Drive capacity planning and resource allocation aligned with business growth. - Continuous Improvement & Automation - Champion network automation and DevOps practices to improve efficiency, reduce manual effort, and enhance reliability. - Establish standardized processes, templates, and governance models for network operations. - Security, Compliance & Risk Management - Ensure compliance with regulatory standards and internal security policies. - Partner with security teams to implement robust network security controls and risk mitigation strategies. Qualifications - 15+ years of experience in Network Engineering/Operations with at least 5+ years in leadership or senior management roles. - Proven experience managing large, distributed teams in a global or outsourcing environment. - Strong expertise in routing and switching technologies including BGP, OSPF, MPLS, VRF, VPNs. - Deep knowledge of VXLAN, BGP EVPN, QoS, PVST/RPVST, and multi-vendor environments. - Hands-on experience with Cisco, Palo Alto, Azure Networking, and Azure Firewalls. - Experience in network design, architecture, and multi-cloud networking solutions. - Strong understanding of network security, authentication protocols, and packet analysis (Wireshark). - Proven ability to lead large-scale transformations including automation and cloud adoption. - Excellent stakeholder management, communication, and executive presentation skills. - Strong project management capabilities including planning, execution, and delivery. - Relevant certifications such as CCNP, CCIE, or equivalent are highly desirable. Benefits - A dynamic, collaborative, and innovative work environment. - Opportunities for leadership growth and career advancement. - Competitive salary and comprehensive benefits package. - A strategic leadership role with direct impact on a global healthcare technology organization. How to Apply Please submit your resume, cover letter, and relevant certifications through our careers portal. We look forward to learning how your leadership and technical expertise can drive the success of Altera Digital Health’s network operations.