Role Description We are looking for a German-speaking Help Desk Agent to join our Managed Services team. You will be the first point of contact for hotel customers, handling inquiries and incidents related to Oracle Hospitality applications such as OPERA and OPERA Cloud. You’ll provide guidance, troubleshooting, and escalation when needed to ensure seamless hotel operations. - Respond to customer inquiries via phone, email, or ticketing system. - Diagnose and resolve incidents related to property management systems (PMS). - Enrich and document incidents for escalation to Oracle technical support when required. - Provide training and tips to help users maximize system efficiency. - Ensure service level agreements (SLAs) are met. - Stay updated on Oracle Hospitality products and hotel operations best practices. - Communicate clearly and empathetically in both German and English. Qualifications - Experience in hotel operations or hospitality IT support, preferably with Oracle OPERA. - Strong analytical and troubleshooting skills. - Understanding of remote connectivity tools and IT fundamentals. - Excellent communication and documentation skills. - Fluency in German and English (written and spoken). - Proactive, customer-focused attitude with the ability to work independently or as part of a team. Benefits - Competitive compensation and benefits. - Learning and career growth opportunities within Managed Services Oracle Hospitality. - Collaborative and inclusive culture.

Role Description We are looking for a skilled and reliable IT Support Specialist to join our growing remote team. The ideal candidate has strong troubleshooting experience, excellent English communication skills, and the ability to support end users across a variety of IT environments. Candidates with a professional accent and strong customer service skills are highly preferred. This role involves providing technical support for Windows systems, Microsoft 365 environments, networking issues, hardware troubleshooting, and general IT support tasks. Key Responsibilities - Provide remote technical support for desktops, laptops, printers, and business applications - Troubleshoot and resolve Windows 10 and Windows 11 issues - Assist with Microsoft 365 administration and user account management - Support Microsoft Entra ID (Azure AD) environments and MFA setup - Configure and troubleshoot devices, user profiles, and permissions - Diagnose networking and connectivity issues including DNS, VPN, routers, and firewalls - Install and update software, drivers, and Windows updates - Perform hardware diagnostics and troubleshooting for desktops and laptops - Troubleshoot printers, print drivers, and network-connected devices - Support Microsoft Outlook, Office apps, Dropbox, OneDrive, Chrome, and Edge - Assist with malware removal, antivirus issues, and endpoint security best practices - Conduct file backup and restore processes - Use Windows troubleshooting tools including Event Viewer, Task Manager, DISM, CHKDSK, SFC, and Reliability Monitor - Document issues and resolutions clearly and professionally Qualifications - Experience in IT support, help desk, or technical support roles - Strong knowledge of Windows 10 and Windows 11 administration - Familiarity with Microsoft 365 and Entra ID (Azure AD) - Basic PowerShell and Command Prompt knowledge - Understanding of networking fundamentals and troubleshooting - Experience troubleshooting hardware and peripherals - Strong communication and customer service skills - Excellent spoken and written English - Ability to work independently in a remote environment Requirements - Nice to Have - Experience with Windows Server environments - Familiarity with Microsoft Azure - Experience using RMM tools - Knowledge of backup solutions - Experience with PC hardware upgrades or custom PC builds Benefits - Remote / Work From Home - Open to candidates with strong IT support backgrounds - Compensation is flexible based on experience and communication skills - We are looking for someone proactive, detail-oriented, and comfortable supporting users in a fast-paced environment. ***Due to the high volume of applications we receive, we regret that we are unable to provide individual feedback to all candidates. If you do not hear back from us within 4 weeks of your application, please assume that you have not been successful on this occasion. We genuinely appreciate your interest and wish you the best in your job search.***

• Define the architectural strategy for Generative AI, LLM, and AI platform capabilities across the enterprise • Shape how enterprise data, knowledge, and metadata are structured and accessed for AI-driven use cases • Establish patterns for how data flows across ingestion, transformation, indexing, embeddings, and retrieval • Guide how AI systems handle ambiguity, variability, and non-deterministic behavior • Influence how models, data sources, APIs, and workflows are orchestrated into scalable systems • Establish how AI systems are evaluated, observed, and operated in production, including output quality, system behavior, and reliability

Role Description Provide day-to-day IT support for end-users including troubleshooting hardware, software, and network issues. - Assist in user account creation, access management, and system administration tasks on a regular basis. - Support enterprise applications (SharePoint, ERP, CRM, collaboration tools, etc.) by documenting processes, troubleshooting issues, and coordinating with vendors as needed. - Participate in IT security activities including patch management, endpoint protection, and access reviews. - Monitor IT infrastructure performance (Data Center and Cloud – AWS/Azure) and escalate issues when required. - Contribute to IT documentation, knowledge base creation, and process improvement initiatives. - Collaborate with global IT teams to ensure adherence to governance and compliance standards. Qualifications - B.E / B. Tech in Computer Science, Electronics & Communication, or Information Technology or equivalent. Company Description Emmes Group is transforming the future of clinical research, bringing the promise of new medical discovery closer within reach for patients. Emmes Group was founded as Emmes more than 47 years ago, becoming one of the primary clinical research providers to the US government before expanding into public-private partnerships and commercial biopharma. Emmes has built industry leading capabilities in cell and gene therapy, vaccines and infectious diseases, ophthalmology, rare diseases, and neuroscience. We believe the work we do will have a direct impact on patients’ lives and act accordingly. We strive to build a collaborative culture at the intersection of being a performance and people driven company. We’re looking for talented professionals eager to help advance clinical research as we work to embed innovation into the fabric of our company. If you share our motivations and passion in research, come join us!