Role Description Zur Verstärkung unseres Teams in der Stabstelle Informationstechnologie sind wir auf der Suche nach einer*m motivierten und serviceorientierten Kollegen*in. IT-Support-Engineer (Wien) - 2. Bezirk, ab sofort - Vollzeit - Erster Ansprechpartner bei IT-Problemen und bei Anfragen unserer Mitarbeiter*innen - Bearbeitung von Support-Anfragen über unser Ticketsystem - Fehleranalyse und -behebung bei Software- und Hardwareproblemen - Installation und Konfiguration der Arbeitsplätze - Dokumentation und Pflege der IT-Knowledgebase - Entwickeln von technischen Lösungen im Team Qualifications - Abgeschlossene IT-Ausbildung (Lehre, HTL, ...) oder Erfahrung als IT Support-Engineer - Sehr gute Kenntnisse mit Windows-Betriebssystemen und Microsoft 365 - Erste Erfahrungen mit Active Directory und Entra ID von Vorteil - Erste Kenntnisse im Umgang mit Ticket-Systemen von Vorteil - Ausgeprägte Service- und Kundenorientierung - Selbständige und strukturierte Arbeitsweise - Freundliches und motiviertes Auftreten - Gute Deutschkenntnisse in Wort und Schrift Benefits - Teamwork. Mitarbeit in einem engagierten IT-Team mit hoher Eigenverantwortung. - Work-Life-Balance. Flexible Arbeitszeitgestaltung und moderne Arbeitsmittel, sowie Home-Office Möglichkeit zur besseren Vereinbarkeit von Beruf, Freizeit und Familie. - Wertschätzung. Attraktive Sozialleistungen und ein Arbeitsumfeld, das Engagement anerkennt. - ÖSB Gruppe Academy. Vielzahl an Aus- und Weiterbildungsmöglichkeiten sowie kostenloses Coaching-Angebot (EAP).

Role Description We are looking for a German-speaking Help Desk Agent to join our Managed Services team. You will be the first point of contact for hotel customers, handling inquiries and incidents related to Oracle Hospitality applications such as OPERA and OPERA Cloud. You’ll provide guidance, troubleshooting, and escalation when needed to ensure seamless hotel operations. - Respond to customer inquiries via phone, email, or ticketing system. - Diagnose and resolve incidents related to property management systems (PMS). - Enrich and document incidents for escalation to Oracle technical support when required. - Provide training and tips to help users maximize system efficiency. - Ensure service level agreements (SLAs) are met. - Stay updated on Oracle Hospitality products and hotel operations best practices. - Communicate clearly and empathetically in both German and English. Qualifications - Experience in hotel operations or hospitality IT support, preferably with Oracle OPERA. - Strong analytical and troubleshooting skills. - Understanding of remote connectivity tools and IT fundamentals. - Excellent communication and documentation skills. - Fluency in German and English (written and spoken). - Proactive, customer-focused attitude with the ability to work independently or as part of a team. Benefits - Competitive compensation and benefits. - Learning and career growth opportunities within Managed Services Oracle Hospitality. - Collaborative and inclusive culture.

Role Description We are looking for a German-speaking Help Desk Agent to join our Managed Services team. You will be the first point of contact for hotel customers, handling inquiries and incidents related to Oracle Hospitality applications such as OPERA and OPERA Cloud. You’ll provide guidance, troubleshooting, and escalation when needed to ensure seamless hotel operations. - Respond to customer inquiries via phone, email, or ticketing system. - Diagnose and resolve incidents related to property management systems (PMS). - Enrich and document incidents for escalation to Oracle technical support when required. - Provide training and tips to help users maximize system efficiency. - Ensure service level agreements (SLAs) are met. - Stay updated on Oracle Hospitality products and hotel operations best practices. - Communicate clearly and empathetically in both German and English. Qualifications - Experience in hotel operations or hospitality IT support, preferably with Oracle OPERA. - Strong analytical and troubleshooting skills. - Understanding of remote connectivity tools and IT fundamentals. - Excellent communication and documentation skills. - Fluency in German and English (written and spoken). - Proactive, customer-focused attitude with the ability to work independently or as part of a team. Benefits - Competitive compensation and benefits. - Learning and career growth opportunities within Managed Services Oracle Hospitality. - Collaborative and inclusive culture.

Role Description We are looking for a skilled and reliable IT Support Specialist to join our growing remote team. The ideal candidate has strong troubleshooting experience, excellent English communication skills, and the ability to support end users across a variety of IT environments. Candidates with a professional accent and strong customer service skills are highly preferred. This role involves providing technical support for Windows systems, Microsoft 365 environments, networking issues, hardware troubleshooting, and general IT support tasks. Key Responsibilities - Provide remote technical support for desktops, laptops, printers, and business applications - Troubleshoot and resolve Windows 10 and Windows 11 issues - Assist with Microsoft 365 administration and user account management - Support Microsoft Entra ID (Azure AD) environments and MFA setup - Configure and troubleshoot devices, user profiles, and permissions - Diagnose networking and connectivity issues including DNS, VPN, routers, and firewalls - Install and update software, drivers, and Windows updates - Perform hardware diagnostics and troubleshooting for desktops and laptops - Troubleshoot printers, print drivers, and network-connected devices - Support Microsoft Outlook, Office apps, Dropbox, OneDrive, Chrome, and Edge - Assist with malware removal, antivirus issues, and endpoint security best practices - Conduct file backup and restore processes - Use Windows troubleshooting tools including Event Viewer, Task Manager, DISM, CHKDSK, SFC, and Reliability Monitor - Document issues and resolutions clearly and professionally Qualifications - Experience in IT support, help desk, or technical support roles - Strong knowledge of Windows 10 and Windows 11 administration - Familiarity with Microsoft 365 and Entra ID (Azure AD) - Basic PowerShell and Command Prompt knowledge - Understanding of networking fundamentals and troubleshooting - Experience troubleshooting hardware and peripherals - Strong communication and customer service skills - Excellent spoken and written English - Ability to work independently in a remote environment Requirements - Nice to Have - Experience with Windows Server environments - Familiarity with Microsoft Azure - Experience using RMM tools - Knowledge of backup solutions - Experience with PC hardware upgrades or custom PC builds Benefits - Remote / Work From Home - Open to candidates with strong IT support backgrounds - Compensation is flexible based on experience and communication skills - We are looking for someone proactive, detail-oriented, and comfortable supporting users in a fast-paced environment. ***Due to the high volume of applications we receive, we regret that we are unable to provide individual feedback to all candidates. If you do not hear back from us within 4 weeks of your application, please assume that you have not been successful on this occasion. We genuinely appreciate your interest and wish you the best in your job search.***