• Maintain accurate patient records • Demonstrate empathy and professionalism via all communication methods, including: phone, video, email, slack, text, and patient portal messages • Complete a high volume of prior authorizations • Perform clinical administrative functions within scope of certification • Following provider instructions, demonstrate accurate, timely, and efficient follow through with pharmacy refills, obtaining, reporting and tracking of lab results, medical records, leaving phone messages, and responding to patient messages • Remain in compliance with HIPAA, and protect all patient health information (PHI) in accordance with Federal and state regulation

• Conduct team-based comprehensive diagnostic assessments of children with common neurobehavioral disorders of childhood, including autism, ADHD, learning disorders, anxiety, depression, and disruptive behavior disorders. • Conduct evaluations via telehealth and using our AI tool to aid in writing reports. • Administer standardized clinical assessments via telehealth. • Use Frontera’s report-writing technology. • Draft and refine clear, concise, and defensible psychological reports that outline diagnoses, recommendations for treatment, and potential eligibility for services. • Collaborate with families, therapists, and other healthcare professionals to develop and implement effective treatment plans. • Stay current on best practices in diagnostic assessment and evidence-based intervention. • Maintain accurate and detailed client records in accordance with HIPAA regulations. • Potentially participate in outreach and educational activities related to pediatric behavioral health.

• Support and implement social science research tasks of moderate to high technical complexity • Contribute to the planning, execution, and management of qualitative and quantitative research projects • Conduct data analysis, interpretation, and synthesis of research findings using established research methodologies and analytical tools • Prepare clear, accurate, and timely reports, presentations, and technical deliverables • Collaborate with project leadership and multidisciplinary teams to ensure high-quality work products and smooth project execution • Support study design and development activities, including research planning, instrument development, and methodological recommendations • Apply established theories, concepts, and techniques to address research questions and support innovative approaches to regulatory science challenges • Monitor project timelines and contribute to quality assurance and process improvement efforts

• Acting as the primary point of contact to maintain communication flow between patients and their care team. • Receiving, triaging, and resolving incoming clinical messages from patients to clinicians, and relaying messages from clinicians to patients as requested. • Conducting regular outgoing patient communications to ensure consistent engagement and optimize their success in the program. • Providing routine administrative support for clinicians • Contributing to special projects as directed, helping to improve our systems and make care more efficient and effective. • Helping collect medical records from primary care or other providers when needed. • Requesting medical records. • Reviewing patient uploaded medical records. • Facilitating Medical Records & Prescriptions, including sending lab requisitions. • Assisting with prior authorization coordination and other prescription-related tasks. • Assisting with medication refills and pharmacy questions. • Supporting medical clinicians with pre-visit lab orders. • Guiding new patients through what to expect, both at the start and throughout their weight loss journey. • Addressing general questions about the program. • Supporting patients with account changes or cancellation requests. • Providing feedback and communicating patient feedback to other company teams (i.e. Product, Engineering, Marketing) to improve operational tools and patient care. • Assisting with clinical data collection as needed to track company’s key clinical performance indicators or for quality improvement purposes. • Providing scheduling and appointment support for patients. • Assisting with general insurance and billing questions. • Providing information regarding insurance coverage updates. • Addressing billing concerns and coordinating with the billing department. • Answering membership change questions related to billing. • Providing information on the cost of memberships. • Answering eligibility questions.