• Responsible for taking incoming requests for first, second level and external appeals while ensuring high level of customer service and maximizing productivity. • Work with appeals team for multiple lines of business such as Commercial, Exchange and Medicare, ensuring the proper submission of appeals for review by pharmacist and medical directors. • Maintain quality and productivity standards for all cases reviewed while meeting established turnaround time requirements. • Remain current on all communications and updated processes relayed through multiple communication channels and apply to daily responsibilities. • Follow all internal Standard Operating Procedures and adhere to HIPAA guidelines and policies. • Review all cases received, to verify if case meets qualifications for appeal review. • Performs triple check to ensure quality reviews and handling in accordance with policies and procedures. • Updates case types, sends appeal acknowledgements, and submits case information to independent review organizations. • Communicate effectively with appeal pharmacists regarding internal and external appeals. • Make verbal outreach attempts to obtain necessary information for case review and record accurate information obtained on the call. • Exhibit excellent phone and communication skills while providing complete and accurate information to members and providers. • Performs all other related duties as assigned

• Answer and manage incoming patient calls • Schedule and coordinate appointments • Verify insurance and check payer portals • Manage tasks within the practice system • Ensure accurate documentation and patient information

• Design individualized strength training programs based on client goals, experience level, available equipment, and schedule constraints. • Provide expert form analysis and technique coaching through video review and in-app messaging. • Develop nutrition strategies tailored to support strength gains, body composition goals, and overall health objectives. • Maintain consistent communication with clients through in-app messaging and scheduled video calls. • Provide ongoing education to clients in tandem with the Caliber in-app lessons covering a range of topics including nutrition, supplements, training, and exercise techniques. • Proactively monitor client progress and adjust programming based on performance data and feedback. • Collaborate with the engineering, product, and marketing teams to improve the experience for each Caliber member.

• Conduct mineral title research using county records and online databases • Review deeds, leases, assignments, probate records, liens, and encumbrances • Prepare mineral ownership reports, title runsheets, and chain of title analyses • Identify title defects and recommend curative solutions • Draft and prepare recordable documents, including: – Affidavits – Memorandums of Lease – Assignments – Curative documents • Verify ownership interests, legal descriptions, and title position accuracy • Coordinate with county clerks and third-party vendors as needed • Maintain organized title files and project tracking documentation • Partner with project teams to ensure timely, client-ready deliverables