• Acting as the primary point of contact to maintain communication flow between patients and their care team. • Receiving, triaging, and resolving incoming clinical messages from patients to clinicians, and relaying messages from clinicians to patients as requested. • Conducting regular outgoing patient communications to ensure consistent engagement and optimize their success in the program. • Providing routine administrative support for clinicians • Contributing to special projects as directed, helping to improve our systems and make care more efficient and effective. • Helping collect medical records from primary care or other providers when needed. • Requesting medical records. • Reviewing patient uploaded medical records. • Facilitating Medical Records & Prescriptions, including sending lab requisitions. • Assisting with prior authorization coordination and other prescription-related tasks. • Assisting with medication refills and pharmacy questions. • Supporting medical clinicians with pre-visit lab orders. • Guiding new patients through what to expect, both at the start and throughout their weight loss journey. • Addressing general questions about the program. • Supporting patients with account changes or cancellation requests. • Providing feedback and communicating patient feedback to other company teams (i.e. Product, Engineering, Marketing) to improve operational tools and patient care. • Assisting with clinical data collection as needed to track company’s key clinical performance indicators or for quality improvement purposes. • Providing scheduling and appointment support for patients. • Assisting with general insurance and billing questions. • Providing information regarding insurance coverage updates. • Addressing billing concerns and coordinating with the billing department. • Answering membership change questions related to billing. • Providing information on the cost of memberships. • Answering eligibility questions.

• Responsible for taking incoming requests for first, second level and external appeals while ensuring high level of customer service and maximizing productivity. • Work with appeals team for multiple lines of business such as Commercial, Exchange and Medicare, ensuring the proper submission of appeals for review by pharmacist and medical directors. • Maintain quality and productivity standards for all cases reviewed while meeting established turnaround time requirements. • Remain current on all communications and updated processes relayed through multiple communication channels and apply to daily responsibilities. • Follow all internal Standard Operating Procedures and adhere to HIPAA guidelines and policies. • Review all cases received, to verify if case meets qualifications for appeal review. • Performs triple check to ensure quality reviews and handling in accordance with policies and procedures. • Updates case types, sends appeal acknowledgements, and submits case information to independent review organizations. • Communicate effectively with appeal pharmacists regarding internal and external appeals. • Make verbal outreach attempts to obtain necessary information for case review and record accurate information obtained on the call. • Exhibit excellent phone and communication skills while providing complete and accurate information to members and providers. • Performs all other related duties as assigned

• Answer and manage incoming patient calls • Schedule and coordinate appointments • Verify insurance and check payer portals • Manage tasks within the practice system • Ensure accurate documentation and patient information

• Design individualized strength training programs based on client goals, experience level, available equipment, and schedule constraints. • Provide expert form analysis and technique coaching through video review and in-app messaging. • Develop nutrition strategies tailored to support strength gains, body composition goals, and overall health objectives. • Maintain consistent communication with clients through in-app messaging and scheduled video calls. • Provide ongoing education to clients in tandem with the Caliber in-app lessons covering a range of topics including nutrition, supplements, training, and exercise techniques. • Proactively monitor client progress and adjust programming based on performance data and feedback. • Collaborate with the engineering, product, and marketing teams to improve the experience for each Caliber member.