Gainwell Technologies logo
Gainwell Technologies

Gainwell Technologies is an award-winning digital health technology company that supports the administration of healthcare and human services programs. In past flexible hiring, the

CX Solution Consultant

Location

Wisconsin

Posted

16 days ago

Salary

$116K - $118.1K / year

Seniority

Senior

Bachelor Degree5 yrs expEnglishAWS

Job Description

CX Solution Consultant

Gainwell Technologies

• Partner with sales teams to understand client needs, pain points, and business objectives • Design and present end-to-end CX solutions, including processes, and service models • Lead discovery sessions, workshops, and solution demonstrations with stakeholders • Translate business requirements into functional solution designs • Develop compelling proposals, solution architectures, and value-based narratives • Support RFP/RFI responses with CX strategy, solution design, and cost estimates • Collaborate with product, engineering, and delivery teams to ensure solution feasibility and alignment • Provide thought leadership on CX trends, best practices, and emerging technologies • Contribute to go-to-market strategies, solution offerings, and reusable assets • Support transition from sales to delivery, ensuring continuity and clarity of solution intent

Job Requirements

  • Bachelor’s degree in Business, Technology, or related field (Master’s preferred)
  • 5+ years of experience in CX, consulting, pre-sales, or solution architecture roles
  • Strong understanding of customer journey mapping, voice of customer (VoC), and CX metrics (SLA, CSAT, NPS, CES)
  • Strong understanding and use of cost modeling tools or Workforce Management Tools
  • Experience with Medicaid or Commercial MCO systems and platforms
  • Experience CX platforms (AWS, Verint, CRM solutions, etc.)
  • Ability to translate complex concepts into clear CX business value
  • Strong presentation, storytelling, and stakeholder engagement skills
  • Experience supporting enterprise clients and complex solution sales cycles

Benefits

  • generous, flexible vacation policy
  • 401(k) employer match
  • comprehensive health benefits
  • educational assistance
  • variety of leadership and technical development academies

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