Gainwell Technologies is an award-winning digital health technology company that supports the administration of healthcare and human services programs. In past flexible hiring, the
CX Solution Consultant
Location
Wisconsin
Posted
16 days ago
Salary
$116K - $118.1K / year
Seniority
Senior
Job Description
CX Solution Consultant
Gainwell Technologies
• Partner with sales teams to understand client needs, pain points, and business objectives • Design and present end-to-end CX solutions, including processes, and service models • Lead discovery sessions, workshops, and solution demonstrations with stakeholders • Translate business requirements into functional solution designs • Develop compelling proposals, solution architectures, and value-based narratives • Support RFP/RFI responses with CX strategy, solution design, and cost estimates • Collaborate with product, engineering, and delivery teams to ensure solution feasibility and alignment • Provide thought leadership on CX trends, best practices, and emerging technologies • Contribute to go-to-market strategies, solution offerings, and reusable assets • Support transition from sales to delivery, ensuring continuity and clarity of solution intent
Job Requirements
- Bachelor’s degree in Business, Technology, or related field (Master’s preferred)
- 5+ years of experience in CX, consulting, pre-sales, or solution architecture roles
- Strong understanding of customer journey mapping, voice of customer (VoC), and CX metrics (SLA, CSAT, NPS, CES)
- Strong understanding and use of cost modeling tools or Workforce Management Tools
- Experience with Medicaid or Commercial MCO systems and platforms
- Experience CX platforms (AWS, Verint, CRM solutions, etc.)
- Ability to translate complex concepts into clear CX business value
- Strong presentation, storytelling, and stakeholder engagement skills
- Experience supporting enterprise clients and complex solution sales cycles
Benefits
- generous, flexible vacation policy
- 401(k) employer match
- comprehensive health benefits
- educational assistance
- variety of leadership and technical development academies
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