• Contribute to rigorous, structured analysis of qualitative data produced by the WiLL project • Check the quality of qualitative data (transcriptions, anonymization) • Perform coding of qualitative data (interviews, focus groups) using dedicated software • Contribute to thematic analysis of the data • Contribute to drafting the qualitative sections of reports • Participate in regular team meetings

• Perform business valuation, transaction feasibility and other ad-hoc financial analyses on a wide range of assignments. • Gain an understanding of business operations alongside historical and prospective financial information. • Conduct and apply market, economic and industry research. • Identify and apply relevant valuation / accounting / finance principles and guidance. • Prepare professional models, reports, tables, exhibits, and charts using Microsoft Office products. • Develop client deliverables, including valuation and transaction feasibility reports and proposals. • Demonstrate capacity to work on multiple engagements simultaneously while effectively managing deadlines. • Drive the due diligence process by creating informed client information request lists and meeting agendas, identifying key areas of focus and/or follow-up. • Review, reconcile and summarize engagement-related files / documentation maintained in compliance with firm policy and applicable industry and regulatory requirements. • Assist in transaction execution by comprehending and maintaining oversight of key priorities and matters. • Foster positive, professional relationships with clients and other stakeholders. • Guide and review the work of the staff associates and provide regular feedback. • Maintain and improve high-quality and dynamic valuation and transaction feasibility model and presentation templates. • Seek and develop ideas that will increase the efficiency and quality of services and develop group knowledge. • Recognize areas to advance individual expertise, gain specialized knowledge or obtain additional relevant certifications.

• Realizar atendimento ao agente de viagens de forma cordial e empática; • Oferecer negociações utilizando os portais das companhias aéreas, GDS e ferramentas internas da empresa, como maisFLY, APPS e outros; • Efetuar a intermediação entre companhias aéreas e agências de viagens no segmento internacional além de concretizar serviços e vendas para agências de viagens; • Negociar tarifas com foco em competitividade e retenção de vendas frente a sites e concorrentes diretos; • Solicitar serviços adicionais, como marcação de assentos, refeições e demais serviços especiais; • Acompanhar e solicitar reservas aéreas por meio dos sistemas disponibilizados pela empresa, aplicando procedimentos, diretrizes e boas práticas com foco em lucratividade, redução de custos e crescimento nas vendas; • Utilizar o portal maisFLY e Wiki para consulta e acompanhamento das políticas e condições das companhias aéreas; • Garantir eficiência, precisão e agilidade nos processos de vendas e atendimento; • Atuar em conjunto com a equipe, mantendo sintonia e comprometimento com as necessidades dos clientes.

• Provide customer service to travel agents via phone, email, and WhatsApp; • Issue domestic and international tickets using airline portals (E-GOL, e-LATAM) and GDSs Sabre and Amadeus; • Reserve and manage ancillary services such as seat assignments, special assistance, and ancillary revenue options; • Manage requests and monitor reservations, ensuring prompt solutions aligned with airline and supplier policies; • Calculate fare changes and reissue tickets according to applicable rules; • Review and interpret fare rules and airline policies; • Monitor and ensure completion of ticketing and after-sales processes, meeting deadlines and maintaining service quality; • Maintain ongoing relationships with internal teams and partner airlines, fostering effective communication.