• Manage assigned turnover service requests from end-to-end (including creating a scope of work, and securing owner approval) to ensure issues are resolved promptly, ensuring all needed information is received (status updates, photos, estimates, invoices), communicating with vendors and internal teams, and assigning technicians to address requests. • Provide exceptional customer service at all times by attending to turnover service requests, vendor service calls, and messages within SLA guidelines and in compliance with company policy and practices. • Manage all electronic record keeping as it relates to repairs and maintenance including internal communication, vendor communications, resident damages, and any other needed information. • Ensure non-covered items are completed by the resident or billed back to the resident. • Coordinate inter-departmentally in order to receive necessary approvals for turnover service requests and provide updates and serve as a resource for Property Management teams. • Additional tasks as assigned.

• Own projects from inception, including defining project scope, objectives, governance, and success criteria from the ground up • Establish and maintain all project artefacts (e.g. plans, roadmaps, schedules, budgets, risk & issue logs, status reports) • Lead end-to-end project delivery, ensuring alignment with business objectives and PMO standards • Proactively manage risks, issues, and change throughout the project lifecycle • Coordinate cross-functional teams and third-party vendors to ensure effective execution

Role Description The Partnerships Manager supports the Sr. Director in the execution and growth of the FundRacing portfolio, contributing to a program that generates over $1.5M in annual revenue. This role plays a key part in managing day-to-day operations, driving fundraising performance, and supporting the FundRacing team to deliver high-quality participant experience. Blending hands-on execution with team and program support, this position focuses on campaign management, participant engagement, and operational excellence across race sites and digital platforms. What you'll do - Revenue & Portfolio Support - Support the Sr. Director in managing a portfolio contributing to over $1.5M in annual revenue - Monitor fundraising performance and implement adjustments to support revenue goals - Track, reconcile, and report on revenue across platforms, collaborating with Finance to ensure accuracy and integrity - Proactively follow up on outstanding contributions to drive completion - FundRacer Experience & Engagement - Execute participant communications strategy, including automated and individualized outreach - Manage centralized inbox and engagement channels (email, text, social platforms) - Coordinate and facilitate virtual meetings and community engagement opportunities - Support retention efforts through consistent stewardship and engagement - Integrate storytelling and impact messaging into participant communications - Campaign & Race Execution - Build and launch race campaigns and seasonal initiatives - Coordinate FundRacer event logistics and support on-site participant experience - Manage campaign timelines, deliverables, and cross-functional coordination - Platform & Systems Management - Oversee all fundraising platforms, ensuring accurate participant data and reporting - Ensure accurate donation processing, tracking, and system integrity across platforms - Marketing & Content Development - Create and update fundraising toolkits, social media assets, and campaign materials - Maintain email graphics, site banners, and partner-required assets - Support seasonal campaign updates across digital channels - Operations & Team Support - Maintain documentation, internal processes, and operational workflows - Assist in coordinating FundRacing priorities, timelines, and execution - Contribute to the continuous improvement of FundRacing operations Qualifications - Bachelor’s degree or equivalent experience in fundraising, marketing, nonprofit management, or related field - 3–5 years of experience in peer-to-peer fundraising, partnerships, or event-based campaigns - Ability to manage multiple projects and deadlines in a fast-paced environment - Experience with fundraising and CRM platforms such as Haku, GivenGain, or Salesforce - Strong written and verbal communication skills - Experience tracking revenue, reporting performance, and maintaining data accuracy - Highly organized with strong operational and problem-solving skills - Ability to work cross-functionally while independently managing projects and participant engagement initiatives Requirements - Ability to travel 10-20% annually for fundraising events and organizational needs may be required

• Lead end-to-end delivery of Salesforce and IT transformation projects, from scoping and planning through implementation and successful closure. • Define project objectives, scope, timelines, resource planning, and delivery approaches to ensure efficient execution. • Act as the primary point of contact for clients, stakeholders, and internal delivery teams across all project phases. • Manage cross-functional and international teams, ensuring alignment, collaboration, and delivery excellence in complex environments. • Apply project management methodologies, governance frameworks, and best practices to manage risks, dependencies, and quality standards. • Ensure that solutions align with business objectives, operational processes, and long-term scalability. • Monitor project performance, budgets, timelines, and delivery quality while proactively identifying and mitigating risks. • Lead workshops, steering committees, status meetings, and stakeholder communication to ensure transparency and alignment. • Contribute to proposals, client presentations, demos, and solution planning during pre-sales and business development activities. • Mentor and support junior consultants and project team members in their professional development. • Drive a collaborative team culture focused on ownership, continuous improvement, and client impact. • Identify opportunities for process optimization, innovation, and additional value creation for clients.