• Projetar e desenvolver plugins do Twilio Flex em React e TypeScript, entregando experiências sob medida para agentes de contact center • Implementar fluxos no Twilio Studio para URA, SMS, WhatsApp e automações de e-mail • Desenvolver e manter Twilio Functions (serverless), configurações do TaskRouter e APIs do Conversations • Integrar Twilio Voice e Messaging às plataformas de CRM e ticketing dos clientes (ex.: Salesforce, HubSpot, Zendesk)

• Ownership of the full software development life cycle. • Work with cloud base architecture focusing on scalability and performance. • Address data challenges by implementing robust data engineering practices. • Code quality reviews and team collaboration. • Adopt a customer-first approach: Maintain a strong focus on customer needs and be relentless about delivering value.

Role Description Join the team as Twilio's next Software Engineer on our Data & Analytics Platform. We are looking for a talented and experienced Software Engineer to join our Data Platform team. In this role, you will play a crucial part in designing, building, and optimizing our platform to support a wide range of data-driven initiatives. You will work closely with cross-functional teams to understand business requirements, architect scalable solutions, and implement data solutions and infrastructure for our Data Platform. The ideal candidate will have a passion for leveraging data to drive business impact, strong technical skills, and experience with modern data technologies. - Design, build, and maintain infrastructure and scalable frameworks to support data ingestion, processing, and analysis. - Collaborate with stakeholders, analysts, and product teams to understand business requirements and translate them into technical solutions. - Architect and implement data solutions using modern data technologies such as Kafka, Spark, Hive, Hudi, Presto, Airflow, and cloud-based services like AWS Lakeformation, Glue and Athena. - Design and implement frameworks and solutions for performance, reliability, and cost-efficiency. - Ensure data quality, integrity, and security throughout the data lifecycle. - Stay current with emerging technologies and best practices in big data technologies. - Mentor early in career engineers and contribute to a culture of continuous learning and improvement. Qualifications - Bachelor's or Master's degree in Computer Science, Engineering, or a related field. - 5+ years of experience in software development or a related field. - Strong proficiency in programming languages such as Python, Java, or Scala. - Strong experience with building frameworks for big data technologies such as Spark, Kafka, Hive, and distributed computing systems. - Experience with AWS technologies at scale. - Solid understanding of software engineering principles, including object-oriented and functional programming paradigms, design patterns, and code quality practices. - Excellent problem-solving and analytical skills. - Strong verbal & written communication skills, with the ability to work effectively in a cross-functional team environment. Requirements - Bias to action, ability to iterate and ship rapidly. - Passion to build data products, prior projects in this area. Benefits - Competitive pay. - Generous time-off. - Ample parental and wellness leave. - Healthcare. - Retirement savings program. - Additional offerings vary by location. Location This role will be remote, and based in the United States. This role will be remote but is not eligible to be hired in San Francisco, CA, Oakland, CA, San Jose, CA, or the surrounding areas. Travel For this role, you may be required to travel occasionally to participate in project or team in-person meetings. Compensation The estimated pay ranges for this role are as follows: - Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C.: $138,700 - $173,400. - Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $146,800 - $183,600. - Based in the San Francisco Bay area, California: $163,100 - $203,900. This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave. Equal Opportunity Employer Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

• Provide support services for all aspects of the Reliability and Maintainability Information System (REMIS) software development process. • Ensure software development uses Agile methodologies, test-driven development principles, with robust documentation, user centered design, and an extensible infrastructure. • Maintain application software and COTS software. • Responsible for the design, coding, testing, quality assurance, deployment, software configuration management, and program documentation.