Account Specialist
Location
United States
Posted
4 days ago
Salary
$18 - $23 / hour
Seniority
Mid Level
Job Description
Account Specialist
VF Corporation
Role Description The Account Specialist works in partnership with a brand’s sales representatives to manage accounts and their order base, providing customer service support to the account and representative through various stages of order processing. The Account Specialist will communicate and collaborate with sales, the customer, the distribution center, and other departments as necessary. This role will work independently and as a team to ensure that product is correctly ordered, priced, ticketed, processed, and shipped by the requested time. Let’s break down that day-in-the-life a bit more: - Efficiently manage assigned orderbook by entering, revising, and releasing orders for processing. - Provide order entry support for other team members when appropriate. - Provide excellent customer service by offering product specification and product availability information. - Assist customers with order selection and customer requirements to meet departmental goals. - Proactively assist customers, sales representatives, members of the management team, or coworkers with inquiries, requests for information, or resolution of complex issues. - Pinpoint and investigate product/service issues and provide effective and timely communication to all business partners to address the resolution and/or plan of action. - Analyze, review, and process requests for return authorizations and credit, ensuring accurate invoicing for all purchase orders. - Demonstrate professional phone etiquette with internal and external customers by answering inbound customer calls on the departmental phone queue. - Act as support and a resource for day-to-day activities within the department and assist with special projects as needed (customer follow-up, training support, triage customer complaints). Qualifications - Proficient PC skills including Microsoft Office. - Knowledge of SAP and Cognos reporting preferred. - Strong attention to detail. - Excellent verbal and written communication skills. - Able to work cooperatively with others across the organization to achieve shared objectives and gain trust and support of others. - Self-starter with a proactive working style. - Location requirement: While this position is fully remote, the ideal candidate will reside within Wisconsin. Requirements - 3+ years of experience in a related field. Benefits - Incentive Potential: This position is eligible for additional compensation awards that may include an annual incentive plan, sales incentive, or commission potential. - Detailed information on your benefits will be provided during the hiring process.
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