• Responsible for day-to-day ownership, optimization, and support of the company’s CRM platform. • Serve as the primary liaison between business teams and the CRM vendor. • Manage day-to-day system administration, including user support, troubleshooting, and system maintenance. • Train new and existing employees on CRM functionality, processes, and best practices. • Ensure accuracy, consistency, and completeness of CRM data through regular audits and maintenance. • Develop and maintain dashboards, reports, and queries to support business insights.

• Participate in the implementation and support of complex hybrid network infrastructures across global environments. • Help define and drive the evolution of IQVIA’s global network ecosystem. • Plan, deploy, document, and maintain both new and existing network architectures. • Support SDN solutions, focusing on Cisco ACI across multiple data centers. • Serve as a senior technical advisor to Tier 2 engineers, providing mentorship and consultation. • Lead network buildouts, office restack implementations, and refresh initiatives.

• Utilize your skills in enterprise-level triage and incident resolution while gaining experience in VA system infrastructure. • Use modern system monitoring tools to improve VA enterprise reliability and improve the quality of services provided to veterans. • Work with system and application owners to obtain existing design and functionality, leverage comprehension of workflow systems and applications processes within multiple system environments and work across technology and development teams to diagnose outages and recommend changes to increase reliability. • Use your hardware and software experience to help strengthen the systems the VA relies on. Your primary focus will be investigation, working with event management, application owners, DevOps teams, and system and network administrators to examine issues across enterprise applications and technology stacks. • Partner with system and application owners to understand their platform designs and how they operate across different environments. This insight will help you diagnose outages, trace workflow issues, and recommend changes that enhance stability. • Collaborate with developers and identity and access teams when deeper technical investigations are needed. • You’ll gain hands‑on experience with enterprise‑level triage and incident analysis, which will deepen your understanding of the VA’s infrastructure. Tools like SolarWinds, Dynatrace, and Splunk will be part of your daily workflow, giving you the visibility needed to identify reliability concerns and support improvements to the services delivered to veterans.

Role Description We are seeking a Senior System Safety Engineer to lead system safety activities across the product lifecycle. This role focuses on system safety architecture, data-driven analysis, comprehensive documentation, and test planning for safety verification. You will engage directly with customer counterparts on System Safety Reviews and Panels including THAR (Technical Hazard Assessment Review) and NNMSB (Nuclear Navy Material and Safety Board). Key Responsibilities: - System Safety & Architecture - Develop and maintain System Safety Program Plan and safety architecture documentation - Lead Functional Hazard Analysis (FHA), Fault Tree Analysis (FTA), and System Safety Assessments - Identify, document, and manage hazards, risks, and mitigation measures throughout the lifecycle - Draft System Safety Analysis Reports and maintain traceability between safety requirements, hazards, and mitigations - Lead Safety Critical Functional Thread Analysis (SCFTA) and support HAZOP/ETA activities - Data, Documentation & Test Planning - Establish data collection and analysis frameworks for safety metrics and trending - Develop technical documentation including safety standards, specifications, procedures, and user guides - Create and execute test plans for safety verification and validation - Lead development of Built-In Test (BIT) plans and support Qualification Test Plan development - Define test requirements, acceptance criteria, and success metrics for safety-critical functions - Review test data to confirm safety requirements compliance - Customer Engagement & Reviews - Serve as primary point of contact with customers on system safety matters - Lead and participate in THAR, NNMSB, and other customer System Safety Reviews and Panels - Present safety analysis findings, risk postures, and mitigation strategies to customers - Support milestone reviews (PDR, CDR, QDR, MRR) representing system safety - Coordinate responses to customer safety data items and deliverables - Risk Management & Process Improvement - Lead safety corrective actions from Root Cause Corrective Action (RCCA) investigations - Host corrective action reviews and ensure lessons learned implementation - Coordinate risk mitigation with Manufacturing Engineering, Logistics, and Deployment Operations - Develop and implement system safety processes and tools - Ensure compliance with MIL-STD-882E and other applicable safety standards Qualifications - 7+ years as a System Safety Engineer or equivalent safety-critical engineering role - Bachelor's degree in Mechanical, Aerospace, Systems, or Electrical Engineering, or Physics - Expertise with MIL-STD-882E and military safety standards - Experience creating and executing test plans for safety verification - Proven experience engaging with customers on System Safety Reviews (THAR, NNMSB, or similar) - Strong system architecture knowledge and safety requirements decomposition - Extensive FHA, FTA, and SCFTA experience - Failure investigation with proven corrective action implementation - Technical writing for reports, procedures, and documentation - Hazard/risk management and tracking to closure - Design review experience (PDR, CDR, MRR) with strong presentation skills - Data collection, analysis, and trending for safety metrics - U.S. Citizenship Requirements - Master's degree in engineering or related field (preferred) - 10+ years progressive system safety experience (preferred) - System Safety certification (ASP, CSP, CSEP) (preferred) - DoD or Navy safety programs experience (preferred) - Quantitative FTA with probabilistic risk assessment (preferred) - FMEA/FMECA, HAZOP, and ETA experience (preferred) - Safety analysis software tools (Relyence, Windchill, PTC Integrity) (preferred) - Requirements management tools (JIRA, JAMA, Cameo, DOORS) (preferred) - Aircraft, spacecraft, or UAV systems experience (preferred) - Active U.S. Security Clearance or ability to obtain (preferred) Benefits - Competitive total compensation package - Comprehensive benefit package options include medical, dental, vision, life, and more - 401k with company-match - 4 weeks of paid time off each year - 12 annual company holidays