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Next Step Systems - National IT Recruiting Firm logo
Next Step Systems - National IT Recruiting Firm

We place all disciplines of IT Professionals. Programmers, Software Engineers, Network Engineers, Cloud Engineers, SAP.

Business Systems Analyst, CRM Experience

Location

Missouri

Posted

23 days ago

Salary

$70K - $90K / year

Seniority

Mid Level

Bachelor Degree2 yrs expExperience acceptedEnglishERP

Job Description

Business Systems Analyst, CRM Experience

Next Step Systems - National IT Recruiting Firm

• Responsible for day-to-day ownership, optimization, and support of the company’s CRM platform. • Serve as the primary liaison between business teams and the CRM vendor. • Manage day-to-day system administration, including user support, troubleshooting, and system maintenance. • Train new and existing employees on CRM functionality, processes, and best practices. • Ensure accuracy, consistency, and completeness of CRM data through regular audits and maintenance. • Develop and maintain dashboards, reports, and queries to support business insights.

Job Requirements

  • Bachelor’s degree in Information Systems, Business, or a related field (or equivalent experience) preferred.
  • 2-5+ years of experience working with and analyzing CRM Systems (SugarAI experience preferred).
  • Experience with ERP (Epicor/Kinetic), Grow and Technology Coast Partners (TCP) preferred.
  • Experience developing dashboards, reports, and query development (Business Activity Query (BAQ) experience preferred).
  • Excellent project management, documentation & organizational skills.
  • Strong Excel skills including pivot tables, formulas & data visualization.
  • The ideal candidate will possess strong technical knowledge, business acumen across sales, marketing & service functions.
  • Good problem-solving skills a must.
  • Candidates should have working competency with all office equipment.
  • Leadership & communication skills to collaborate cross-functionally.
  • Detail-oriented with a focus on data accuracy and process compliance.

Benefits

  • Medical
  • Dental
  • Vision
  • Vacation
  • Holidays
  • 401K
  • Profit Sharing
  • Travel Expense Reimbursement
  • $25,000 in life insurance
  • Short-term and long-term disability benefits

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