Role Description As a Scheduling Coordinator, you’ll serve as the connective tissue between Nema’s patients and clinical team. You’ll own the scheduling experience end-to-end, ensuring patients are consistently connected to care, provider calendars are optimized, and our multi-state operations run smoothly. This is a high-volume, high-impact role that requires equal parts precision, empathy, and operational problem-solving. You’ll partner closely with Clinical Operations, Admissions, Billing, and Therapy teams to reduce friction across the care journey and maintain continuity for patients. This role is ideal for someone who is exceptionally organized, highly communicative, and energized by solving complex operational challenges in real time - while always keeping the patient experience at the center of their work. Schedule & Work Location - This is a full-time position with a regular schedule of Monday through Friday, 7:30 AM to 4:00 PM Eastern Time (ET). - Employees may work remotely from any state within the continental United States; however, all work must be performed during these scheduled Eastern Time business hours. Key Responsibilities - Patient Scheduling: - Serve as the dedicated point of contact for all patient scheduling needs. - Communicate with patients via phone, text, and in-platform messaging, with empathy, professionalism, and timeliness. - Provider Calendar Management: - Optimize provider schedules by managing availability, minimizing gaps, handling cancellations and backfills, and maximizing utilization. - Provider-Patient Matching: - Coordinate provider matching based on licensure state, insurance coverage, availability, and patient preference to ensure timely and appropriate access to care. - Scheduling Systems & Process Improvement: - Identify scheduling inefficiencies, surface operational recommendations, and collaborate cross-functionally to improve workflows, patient experience, and operational effectiveness. - Provider Onboarding Support: - Support new provider onboarding by introducing scheduling workflows, operational processes, and calendar management expectations. Qualifications - Have 2+ years of experience in healthcare scheduling, medical administration, or a similar patient-facing operations role. - Have experience working in a high-growth telehealth or digital health startup environment. - Have experience supporting behavioral health, long-term care, and/or multi-provider clinical settings. - Are highly proficient with scheduling platforms, CRMs, and tools like Google Sheets or Excel. - Have exceptional attention to detail and can manage high-volume, fast-paced workflows with a high degree of accuracy. - Communicate clearly, empathetically, and professionally with both patients and internal stakeholders. - Thrive in fast-changing environments and can adapt as processes evolve. - Are bilingual in English and Spanish (preferred). Benefits - Competitive compensation with an annual base range of $60,000-$70,000 to be determined based on your experience and qualifications. - Comprehensive benefits including healthcare, 401(k) with matching, and stipends for work-from-home productivity and continued education. - Generous PTO. - Remote-first culture with supportive team norms. - Inclusive, trauma-informed leadership. - Opportunity to grow with a fast-moving, mission-driven company.

• Provide chat-based therapeutic support to clients, addressing a variety of mental health concerns. • Engage with patients to continue the therapeutic process, encouraging progress and commitment. • Create a safe and trusting environment for clients to express their thoughts and feelings. • Utilize effective therapeutic techniques to guide clients towards resolution and coping strategies. • Maintain detailed records of client interactions and therapeutic progress. • Work collaboratively with a multidisciplinary team to improve overall client care. • Engage in ongoing training and professional development initiatives.

• Collaborate with a small, interdisciplinary team including a psychiatric physician, an RN Director, and a CNA • Provide high-quality care to our Older Adult patients as ordered • Participate in community education for local medical facilities • Work with the program team to facilitate treatment team meetings and develop patient-centered treatment plans

Role Description ifeel is a global mental health platform operating in more than 90 countries, recognized for its clinical, evidence-based approach centered on employee well-being. We are looking for psychologists and psychotherapists based in Croatia to join our international network of professionals and support users through flexible, confidential care focused on clinical quality. Your role as a Text Therapist (Croatian speaker) is essential in offering timely and effective support through chat therapy, enabling individuals to navigate their mental health challenges in a confidential and supportive way. Responsibilities - Provide chat-based therapeutic support to clients, addressing a variety of mental health concerns. - Engage with patients to continue the therapeutic process, encouraging progress and commitment. - Create a safe and trusting environment for clients to express their thoughts and feelings. - Utilize effective therapeutic techniques to guide clients towards resolution and coping strategies. - Maintain detailed records of client interactions and therapeutic progress. - Work collaboratively with a multidisciplinary team to improve overall client care. - Engage in ongoing training and professional development initiatives. Qualifications - Master’s degree in Psychology (integrated graduate degree or equivalent). - Licensed and registered with the Croatian Psychological Chamber (HPK), with authorization for independent professional practice. - Fluency in Croatian; proficiency in English is a plus. - Experience providing psychological counseling or therapeutic support to adult clients. - Additional training in psychotherapy is strongly preferred. - Strong written communication skills and ability to convey empathy and structure through written exchanges. - Familiarity with evidence-based mental health practices and interventions. - Comfortable using digital platforms and online communication tools. - Availability to respond to client messages on a daily basis. Requirements - Cutting-edge E-Therapy Platform: Utilise advanced online therapy tools to assist clients effectively. - Simplified Client Management: Focus solely on your clients' needs without the burden or the cost of marketing fees and websites. We send clients your way at no extra expense. - Flexible Remote Work: Enjoy the freedom to choose your own schedule and work location. - Fair Payment per Session: Receive payments for each session conducted, ensuring fair compensation for your valuable skills. - Continuous Learning and Support: Access regular training and support to enhance your abilities and grow in your profession. - Global Community: Engage with a diverse community of professionals worldwide, fostering collaboration and mutual support. - Meaningful Impact: Make a real difference in a rapidly expanding environment. Benefits - We highly appreciate your interest. ifeel is an equal opportunity employer: all applicants will be considered for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. - The information you share with us will be treated confidentially and used exclusively for evaluation and selection purposes. - Your resume and other related documentation, following the applicable regulation, will be stored during the recruitment process and will be deleted within two (2) years from the conclusion of the process unless otherwise agreed. - By submitting your application, you agree to the processing of your data in connection with this recruitment process.