• Provide chat-based therapeutic support to clients, addressing a variety of mental health concerns. • Engage with patients to continue the therapeutic process, encouraging progress and commitment. • Create a safe and trusting environment for clients to express their thoughts and feelings. • Utilize effective therapeutic techniques to guide clients towards resolution and coping strategies. • Maintain detailed records of client interactions and therapeutic progress. • Work collaboratively with a multidisciplinary team to improve overall client care. • Engage in ongoing training and professional development initiatives.

• Collaborate with a small, interdisciplinary team including a psychiatric physician, an RN Director, and a CNA • Provide high-quality care to our Older Adult patients as ordered • Participate in community education for local medical facilities • Work with the program team to facilitate treatment team meetings and develop patient-centered treatment plans

Role Description ifeel is a global mental health platform operating in more than 90 countries, recognized for its clinical, evidence-based approach centered on employee well-being. We are looking for psychologists and psychotherapists based in Croatia to join our international network of professionals and support users through flexible, confidential care focused on clinical quality. Your role as a Text Therapist (Croatian speaker) is essential in offering timely and effective support through chat therapy, enabling individuals to navigate their mental health challenges in a confidential and supportive way. Responsibilities - Provide chat-based therapeutic support to clients, addressing a variety of mental health concerns. - Engage with patients to continue the therapeutic process, encouraging progress and commitment. - Create a safe and trusting environment for clients to express their thoughts and feelings. - Utilize effective therapeutic techniques to guide clients towards resolution and coping strategies. - Maintain detailed records of client interactions and therapeutic progress. - Work collaboratively with a multidisciplinary team to improve overall client care. - Engage in ongoing training and professional development initiatives. Qualifications - Master’s degree in Psychology (integrated graduate degree or equivalent). - Licensed and registered with the Croatian Psychological Chamber (HPK), with authorization for independent professional practice. - Fluency in Croatian; proficiency in English is a plus. - Experience providing psychological counseling or therapeutic support to adult clients. - Additional training in psychotherapy is strongly preferred. - Strong written communication skills and ability to convey empathy and structure through written exchanges. - Familiarity with evidence-based mental health practices and interventions. - Comfortable using digital platforms and online communication tools. - Availability to respond to client messages on a daily basis. Requirements - Cutting-edge E-Therapy Platform: Utilise advanced online therapy tools to assist clients effectively. - Simplified Client Management: Focus solely on your clients' needs without the burden or the cost of marketing fees and websites. We send clients your way at no extra expense. - Flexible Remote Work: Enjoy the freedom to choose your own schedule and work location. - Fair Payment per Session: Receive payments for each session conducted, ensuring fair compensation for your valuable skills. - Continuous Learning and Support: Access regular training and support to enhance your abilities and grow in your profession. - Global Community: Engage with a diverse community of professionals worldwide, fostering collaboration and mutual support. - Meaningful Impact: Make a real difference in a rapidly expanding environment. Benefits - We highly appreciate your interest. ifeel is an equal opportunity employer: all applicants will be considered for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. - The information you share with us will be treated confidentially and used exclusively for evaluation and selection purposes. - Your resume and other related documentation, following the applicable regulation, will be stored during the recruitment process and will be deleted within two (2) years from the conclusion of the process unless otherwise agreed. - By submitting your application, you agree to the processing of your data in connection with this recruitment process.

Title: Care Specialist I (Pittsburgh, PA / Full Time - Hybrid) Location: Pittsburgh, PA Job Description: FreedomCare is a healthcare company that has been dedicated to revolutionizing the home care industry since 2016. We support our patients by ensuring they have the power to choose a caregiver who will care for them in the comfort of their own homes. Our mission spans coast to coast, supporting patients across the U.S. We pride ourselves on our values which drive the level of care that we deliver to our patients: - Here For You (An attitude of service, empathy, and availability) - Own It (Drive and ownership) - Do the Right Thing (High integrity) - Be Positive (Great attitude and a can-do positive approach to challenges) Join our team and make a positive impact on the lives of others! We are looking for an Care Specialist I for our team in Pennsylvania! This is a full time hybrid position and will require a mandatory 3 days into our offices located in Philadelphia, PA or Pittsburgh, PA. Department & Position Overview: Working closely with clients, caregivers and departments across the business, your goal will be to provide a seamless Customer Service experience, while ensuring that our clients are receiving the care they need. We value your can-do positive attitude and desire to turn a negative into a positive. You will receive excellent in-house training which will help you develop a thorough understanding of our program. We will nurture your talent and provide continued career development opportunities, from your induction and throughout your career with us. Every Day You Will: - Manage a high-volume inbound/outbound Service Center Calls dealing with Human Resources related inquiries (time-off, payroll, timekeeping, employee health) and process patient and health plan care requests - Follow up with patients, caregivers, and health plans for time sensitive inquiries and escalations - Maintain exceptional customer service for all callers, as indicated by call reviews and after call surveys - Input accurate data entry of sensitive information - Conduct status reviews, over the phone, and record reviews, to ensure service delivery of caregivers and compliance - Screen patients and caregivers for additional programs and benefits to enhance their lives - Maintain reliable work schedules - Display empathy, actively listening, and clearly communicate with callers to ensure their needs are addressed and to foster a positive experience and relationship   - Address all questions or complaints, and provide an accurate and efficient response time of resolution; consistently meet internal service level agreements and goals in a timely manner   - Follow up and engage with patients and caregivers via phone calls, SMS, and emails, in a professional manner - Serve as a key point-of-contact for enrolled caregivers such as for pay discrepancies, timesheet errors, direct deposit change, schedule change of caregivers, and more   - De-escalate situations involving dissatisfied customers, offering patient assistance and support; escalate unresolved patient and caregiver issues to the appropriate teams to ensure a quick turnaround time and resolution   - Adhere to a revolving monthly client service and compliance standard   - Effectively input and update the case file and account data within CRMs  - Manage call dashboards and reporting to assist in managing assignments   Ideal Candidate Will Possess: - This is a full time in-offie position and must be able to travel to our Pittsburgh office 3 days a week - Previous experience in a Customer Service environment  - At least 1 year of experience in high-volume inbound call center or contact center environment - Experience with CRMs or Workforce Technology – Salesforce, Medflyt, and Verint   - A passion for providing a high level of customer service, including the ability to show empathy, active listening and patience  - Ability to organize, set priorities and manage time effectively  - Strong verbal and written communication skills, demonstrating active listening and adaptability to different personality types  - Ability to resolve issues over the telephone with eager customers, comfortably, defusing and de-escalating frustrated callers successfully  - Attention to detail in reviewing records - Ability to meet and/or exceed targets/metrics   - Computer proficiency required; strong typing skills and ability to leverage technology and resolve customer issues efficiently while notetaking/multitasking  Nice-to-Haves: - Two years of relevant experience in a healthcare call center or contact center environment - Healthcare/startup experience - Bilingual in Spanish, or other languages, desired Why work at FreedomCare? We are here for you and committed to providing a best-in-class employee experience. We offer competitive compensation, medical benefits, retirement plans, wellness programs, fun company events and ongoing learning opportunities to grow your career. This is a place where your voice matters, where we build great relationships, and your work has meaning and a tangible positive impact on others! At FreedomCare, we celebrate diversity and are committed to creating an inclusive environment for all employees. We are an Equal Opportunity Employer and do not discriminate based upon race, religion, color, national origin, ancestry, age, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, status as a protected veteran, citizenship or immigration status, status as an individual with a disability, or other applicable legally protected characteristics. #INDHV At FreedomCare, base pay is one part of our total compensation package and is determined within a range. This provides our employees with the opportunity to professionally grow and develop within a role. The base pay range for this role is between $20.00 and $23.00 an hour at the commencement of your first year of employment. Compensation decisions are dependent upon a variety of factors which may include, but are not limited to: skill set, years of relevant experience, education, location, and licensure/certifications. Compensation Range $20 - $23 USD