• Act as the primary advocate and concierge for a portfolio of top-tier players. • Conduct outbound calls to check in with players, offer reassurance, and gather feedback. • Act as the subject matter expert for all player inquiries regarding rewards, loyalty programs, and account benefits. • Monitor and facilitate withdrawal requests for your players. • Use your knowledge of player preferences to create and deliver unique, tailored rewards and incentives. • Collaborate with internal teams to ensure your players' feedback is heard and that their specific needs are met.

Role Description The Manager, Civic Engagement plays a key role in how WorkMoney, Inc. brings its campaigns to life across multiple channels, including phone and SMS. Reporting to the Director, Community Impact, this role oversees the day-to-day execution of multi-channel outreach, ensuring programs are organized, deployed effectively, and consistently meeting defined goals. This is a time-limited, project-based role, with an expected duration of approximately six months, subject to program needs. - Manage WorkMoney, Inc’s civic engagement multi-channel programs, including phones and other outreach channels. - Support the translation of campaign priorities into clear, executable plans, ensuring outreach is organized, accurate, and delivered on time. - Build, deploy, manage, and optimize outreach campaigns primarily through direct phone outreach, maintaining quality, consistency, and alignment with campaign objectives. - Support vendor-led program execution by coordinating inputs, tracking deliverables, and maintaining visibility into timelines and progress. - Adjust execution plans and outreach schedules in response to shifting campaign priorities, ensuring programs remain on track to meet timelines and performance goals. - Support audience targeting and list execution, ensuring outreach is delivered appropriately to audiences. - Monitor performance against defined goals, identifying gaps or risks and identifying opportunities for improvement. - Prepare and present regular reporting on campaign performance, including progress, challenges, and outcomes. - Ensure quality control across outreach programs, including accuracy, targeting integrity, and execution standards. - Coordinate with cross-functional partners (e.g., data, creative, operations) to ensure campaigns are executed effectively and dependencies are managed. - Maintain workflows, trackers, and documentation to support consistent and scalable execution. - Proactively communicate updates, risks, and needs, ensuring alignment and continuity across workstreams. - Support the preparation and distribution of program materials, including scripts, guidance, and updates for outreach execution. Qualifications - At least two cycles of experience managing high-volume outreach, engagement, advocacy or political campaign-based programs, including direct experience with phone and/or SMS programs. - Demonstrated experience managing multi-channel outreach programs, including coordination, deployment, and performance tracking. - Hands-on experience with outreach platforms such as CallHub, Strive, GetThru, Hustle, NGP VAN, or similar tools. - Proven ability to manage multiple workstreams simultaneously, while maintaining strong attention to detail and execution quality. - Experience coordinating across teams to deliver timely results and meet shared objectives. - Ability to monitor performance against defined targets, identify gaps or risks, and recommend opportunities for improvement. - Strong organizational and communication skills, with the ability to clearly convey updates, issues, and next steps. - Ability to work a flexible schedule, including evenings and weekends, based on program needs. Requirements - Spanish language proficiency, including experience supporting bilingual outreach. - Experience working in or supporting outreach efforts in working-class communities. - Experience building targeted outreach lists using NGP VAN or similar CRM tools. Benefits - Competitive salary of $103,500 annually. - Fully covered premiums for medical, dental, and vision insurance. - Retirement plan includes up to a 6% employer match. - Contributions toward student debt repayment. - Generous paid time off options. - Stipends for remote work expenses and cell/internet data usage.

• Maintain HIPAA/PII guidelines to ensure the confidentiality of all calls and documents • Serve as a liaison between departments, vendors and clients to ensure collaborative progress • Exhibit strong working knowledge of customer business operations • Demonstrate strategic business acumen in decisions affecting bottom line focus • Generate and deliver accurate and timely reports • Assist with troubleshooting for technical issues • Serve as a role model in demonstrating core values of customer service • Encourage continuous learning, personal development and accountability through team members • Provide timely and thorough responses to internal and external customers • Respond to member and group correspondences regarding plan/guideline or claim questions within 24 hours • Escalate difficult issues to the appropriate channels • Assist in the processing and resolution of escalated issues • Ensure team compliance with service standards • Follow trends within assigned scope and alert appropriate parties of any trends that fall outside quality parameters • Develop and execute plans to meet established goals • Provide continuous feedback to strengthen and optimize quality performance • Work cross-departmentally to improve or streamline procedures • Maintain up to date knowledge on industry trends and look for new data sources • Develop new and improve current internal processes to improve overall quality • Conduct regular performance evaluations of employees and provide ongoing feedback and coaching as necessary • Address and counsel employees on behavioral or performance problems and implement corrective action as necessary • Explain and administer company policies required for team members to perform duties successfully • Distribute and monitor departmental workloads to ensure adequate coverage while meeting quality and service levels • Oversee new and ongoing training and update training manuals • Coordinate and actively participate in departmental meetings

Title: Benefits and Leave Manager - Hybrid Role (Irvine, CA) - High volume (1,000+)/ Multi-State Location: Irvine, California Department: People Operations Job Description: Position at Trinity Property Consultants About Trinity Property Consultants At Trinity Property Consultants, your expertise fuels our mission. Guided by our values of innovation, teamwork, excellence, and empowerment, we’ve been a leader in the multifamily industry for over 25 years and proudly manage properties for a nationally ranked NMHC’s Apartment Owner. We are building more than great places to live – we’re creating vibrant communities and meaningful careers. The Opportunity We are seeking a Benefits and Leave Manager to own and operate our employee benefits, leave of absence, and workers' compensation programs across a workforce of 1,500+ employees across the US. This role sits at the intersection of compliance, employee advocacy, and human resources, requiring someone who can navigate complex multi-state regulations while delivering a seamless, human experience for employees navigating some of their most challenging moments. If you bring deep technical knowledge in benefits and leave administration, thrive in high-volume environments, and seek meaningful responsibility, we'd love to meet you. Compensation: $110,000 to $120,000 annually, based on your experience, plus bonus potential. Schedule: Monday through Friday, hybrid role. Office located in Irvine, CA. What You’ll Own - Manage benefits administration ensuring plan eligibility, carrier coordination, and billing are maintained accurately. - Manage annual open enrollment end-to-end, including carrier communications, employee education, system configuration, and post-enrollment audits. - Serve as the primary point of contact for benefits broker and vendor relationships. - Lead employees through the interactive process and support their return to work after extended leave of absence including coordinating with respective parties for benefits and housing deductions. - Ensure accurate leave pay calculations, including coordination of state-mandated paid leave, STD/LTD offsets, and PTO usage during leave periods. - Track and manage multi-state leave entitlements across 37+ states, including FMLA, state-specific PFML programs, and local ordinances, ensuring accurate eligibility determinations and notice compliance. - Oversee COBRA administration and manage qualifying event notifications in coordination with the benefits carrier. - Manage and oversee workers' compensation claims, ensuring timely and accurate processing ensuring timely progression from intake through resolution. - Ensure compliance with federal, state, and local regulations related to benefits, leaves and workers' compensation. - Reconcile monthly benefits carrier invoices against enrollment data, process internal billbacks where applicable, and resolve discrepancies with carriers. - Conduct regular audits of benefits, leaves and workers' compensation data to ensure accuracy and integrity. - Maintain and update employee records in the payroll, benefits, and workers' compensation systems. - Contribute to department-wide initiatives including benefits plan design evaluation and compliance program development. What You Bring - Technical skills - Hands-on experience administering multi-state leave programs (FMLA, state PFML, ADA accommodations). - Working knowledge of benefits plan types: medical, dental, vision, FSA/HSA, life, 401k, COBRA. - Intermediate Excel skills: formulas, pivot tables, reconciliations, data validation. - Familiarity with HRIS and benefits administration platforms; ADP Workforce Now experience strongly preferred. - Understanding of relevant compliance requirements: ACA, HIPAA, DOL regulations. - How you work - High degree of accuracy and comfort managing multiple priorities under deadline. - Discreet and professional handling of sensitive employee information. - Clear written and verbal communication: you can explain a complex leave situation to an employee who has never heard the word FMLA. - You approach problems analytically but lead with empathy when the situation calls for it. Qualifications - Bachelor's degree in Human Resources/Business Administration preferred or equivalent combination of education and experience. - Minimum of 5 years of experience in HR and Benefits, with a focus on benefits and leaves in a high-volume environment (1,500+ employees). - Experience managing benefits in a multi-state environment strongly preferred. - ADP WorkForce Now experience preferred. - Microsoft Office (Excel, Word, Outlook) experience required. - CEBS, CBP, or PHR/SPHR certification a plus.​​​​​​​ We’ve Got You Covered! - Medical, Dental & Vision: Highlights include company-paid individual PPO-HSA plan (with $1,200 annual employer contribution); HMO options for California residents. Dental and vision premiums are fully covered for employees; coverage for dependents is available at an additional cost. - Retirement Plans (401K): The company matches 1/3 of the employee's contribution up to 2% of the salary. - Life & Disability Insurance: Up to $100,000 of life insurance and AD&D coverage, plus short- and long-term disability insurance. In addition, supplemental life for the employee, spouse, and children. - Time Off: 11 paid holidays, 2–4 weeks of vacation based on years of service, and sick leave provided in compliance with state and local requirements. - Referral Bonuses: $1,000 for eligible employee referrals. - Volunteer Time Off: Up to 16 hours annually (8 for personal volunteer activities, 8 for company-sponsored events). - Perks: Professional development, tuition reimbursement, employee discounts, and more. ​​​​​​​ Our Commitment to Belonging Trinity Property Consultants is proud to be an equal opportunity employer. We celebrate diversity and are committed to fostering an inclusive, respectful workplace where all individuals can thrive irrespective of race, ethnicity, gender identity, sexual orientation, age, religion, disability, or other protected classes. Ready to Join Us? Explore what it’s like to grow your career with a company that values people as much as performance. Learn more. Note: This job description includes the core Benefits and Leave Manager responsibilities of Trinity Property Consultants. Duties are subject to change at the company’s discretion. Trinity Property Consultants is an equal opportunity employer and does not discriminate against persons because of age, race, color, creed, religion, disability, gender, ethnic or national origin, or veteran status. Trinity Property Consultants prohibits discrimination against individuals with disabilities and will reasonably accommodate applicants with a disability, upon request, and will also ensure reasonable accommodation for employees with a disability.