Opendoor

About Opendoor At Opendoor our mission is to tilt the world in favor of homeowners and those who aim to become one. Homeownership matters. It's how people build wealth, stability, and community. It's how families put down roots, how neighborhoods strengthen, how the future gets built. We're building the modern system of homeownership giving people the freedom to buy and sell on their own terms. We’ve built an end-to-end online experience that has already helped thousands of people and we’re just getting started. Job Summary As a Brokerage Operations Specialist at Opendoor, you will play a critical role in ensuring the smooth and efficient operation of our real estate brokerage activities, contributing to a seamless experience for both our customers and internal teams. You will be a subject matter expert, handling complex transactions, resolving escalated issues, and driving process improvements within our brokerage operations. Job Responsibilities * Manage and oversee complex real estate transactions from contract to close, ensuring compliance with all state and federal regulations, company policies, and best practices. * Act as a primary point of contact and subject matter expert for escalated operational issues, providing timely and effective resolutions. * Conduct thorough reviews of transaction documentation, ensuring accuracy, completeness, and adherence to legal and internal requirements. * Collaborate closely with real estate agents, title companies, lenders, and other external partners to facilitate smooth transaction progression. * Identify opportunities for process optimization and efficiency gains within brokerage operations, proposing and implementing solutions. * Provide training and mentorship to less experienced team members, sharing best practices and fostering a collaborative learning environment. * Assist in the development and documentation of operational procedures and workflows. * Utilize and maintain various real estate software and CRM systems with a high degree of proficiency. * Monitor key performance indicators (KPIs) for brokerage operations, identifying trends and contributing to reporting efforts. * Stay up-to-date with industry regulations, market trends, and technological advancements relevant to real estate brokerage operations. Job Qualifications * Bachelor's degree in Business Administration, Finance, Real Estate, or a related field, or equivalent practical experience. * 5+ years of progressive experience in real estate brokerage operations, transaction coordination, or a related field. * Proven expertise in managing complex real estate transactions across multiple states (preferred). * Deep understanding of real estate contracts, disclosures, and legal requirements. * Strong analytical and problem-solving skills with a keen eye for detail. * Excellent written and verbal communication skills, with the ability to articulate complex information clearly and concisely. * Demonstrated ability to work independently, prioritize tasks, and manage a high volume of work in a fast-paced environment. * Proficiency with real estate CRM software (e.g., Salesforce), transaction management platforms (e.g., Dotloop, Skyslope), and G Suite or Microsoft Office Suite. * Ability to adapt to new technologies and evolving business processes. What We're Looking For 5+ years of experience in real estate brokerage operations and compliance • Active real estate broker license with current BIC status in multiple states; 5+ state licenses strongly preferred, with expectation to build toward 10+ over time • Strong understanding of state and national Fair Housing and real estate laws • Expertise in electronic forms platforms (ZipForms, TransactionDesk) and e-signature software (DocuSign, HelloSign) • Exceptional analytical, problem-solving, and communication skills • Proven ability to manage multiple priorities across multiple regulatory environments

About Opendoor At Opendoor our mission is to tilt the world in favor of homeowners and those who aim to become one. Homeownership matters. It's how people build wealth, stability, and community. It's how families put down roots, how neighborhoods strengthen, how the future gets built. We're building the modern system of homeownership giving people the freedom to buy and sell on their own terms. We’ve built an end-to-end online experience that has already helped thousands of people and we’re just getting started. About the role Opendoor is building a new mortgage lending operation and needs a licensed Mortgage Loan Originator based in Nevada to serve as the Qualified Employee on our Nevada Mortgage Banker license. You will be the regulatory face of Opendoor's mortgage business in the state. This is not a traditional high-volume origination role. Our mortgage product is technology-first and designed to minimize the need for manual loan officer intervention. Volume will be low initially, so we're looking for someone who can contribute in multiple ways beyond origination, whether that's compliance support, process work, or other operational functions. This is a salaried position with equity, not commission-based. What you'll do - Serve as the designated Qualified Employee on Opendoor Home Loans Nevada Mortgage Banker license, physically present at the licensed Nevada office location during the majority of normal business hours - Supervise the conduct of Opendoor Home Loans Nevada mortgage banking business and all mortgage agents associated with or employed by Opendoor Home Loans in the state - Originate loans, take applications, and offer/negotiate loan terms in compliance with Nevada and federal law - Guide borrowers through a technology-driven mortgage process when human support is needed - Contribute to broader mortgage operations beyond origination, including compliance, quality assurance, and process improvement - Maintain active Nevada MLO license and fulfill all continuing education requirements What You'll Need - Active Nevada MLO license in good standing (NMLS); must have completed all required NMLS pre-licensure education (20 hours national + NV state-specific hours) and passed the NMLS SAFE test - Must be a Nevada resident and able to be physically present at the licensed Opendoor Home Loans Nevada office location during the majority of normal business hours - Minimum 5 years of verifiable mortgage industry experience, as required for Qualified Employee designation - State-level licensing (not federal/bank-only licensing); experience at a non-bank lender preferred - Knowledge of Nevada's Mortgage Banker licensing requirements (NRS Chapter 645E) and the obligations of the Qualified Employee role - Clean credit and employment history; must meet NV DML character and fitness standards - Comfort with technology and willingness to work in a non-traditional, AI-first mortgage environment Bonus Points - Experience at a tech-forward mortgage company or fintech lender - Multi-disciplinary background (compliance, marketing, operations) in addition to origination - Background as a loan officer assistant, loan processor, or compliance professional with an active MLO license - Experience working in a startup or early-stage lending environment

About Opendoor At Opendoor our mission is to tilt the world in favor of homeowners and those who aim to become one. Homeownership matters. It's how people build wealth, stability, and community. It's how families put down roots, how neighborhoods strengthen, how the future gets built. We're building the modern system of homeownership giving people the freedom to buy and sell on their own terms. We’ve built an end-to-end online experience that has already helped thousands of people and we’re just getting started. Job Summary As a Brokerage Operations Specialist 4 at Opendoor, you will play a critical role in ensuring the smooth and efficient operation of our real estate brokerage activities, contributing to a seamless experience for both our customers and internal teams. You will be a subject matter expert, handling complex transactions, resolving escalated issues, and driving process improvements within our brokerage operations. Job Responsibilities * Manage and oversee complex real estate transactions from contract to close, ensuring compliance with all state and federal regulations, company policies, and best practices. * Act as a primary point of contact and subject matter expert for escalated operational issues, providing timely and effective resolutions. * Conduct thorough reviews of transaction documentation, ensuring accuracy, completeness, and adherence to legal and internal requirements. * Collaborate closely with real estate agents, title companies, lenders, and other external partners to facilitate smooth transaction progression. * Identify opportunities for process optimization and efficiency gains within brokerage operations, proposing and implementing solutions. * Provide training and mentorship to less experienced team members, sharing best practices and fostering a collaborative learning environment. * Assist in the development and documentation of operational procedures and workflows. * Utilize and maintain various real estate software and CRM systems with a high degree of proficiency. * Monitor key performance indicators (KPIs) for brokerage operations, identifying trends and contributing to reporting efforts. * Stay up-to-date with industry regulations, market trends, and technological advancements relevant to real estate brokerage operations. Job Qualifications * Bachelor's degree in Business Administration, Finance, Real Estate, or a related field, or equivalent practical experience. * 5+ years of progressive experience in real estate brokerage operations, transaction coordination, or a related field. * Proven expertise in managing complex real estate transactions across multiple states (preferred). * Deep understanding of real estate contracts, disclosures, and legal requirements. * Strong analytical and problem-solving skills with a keen eye for detail. * Excellent written and verbal communication skills, with the ability to articulate complex information clearly and concisely. * Demonstrated ability to work independently, prioritize tasks, and manage a high volume of work in a fast-paced environment. * Proficiency with real estate CRM software (e.g., Salesforce), transaction management platforms (e.g., Dotloop, Skyslope), and G Suite or Microsoft Office Suite. * Ability to adapt to new technologies and evolving business processes. What We're Looking For 5+ years of experience in real estate brokerage operations and compliance • Active real estate broker license with current BIC status in multiple states; 5+ state licenses strongly preferred, with expectation to build toward 10+ over time • Strong understanding of state and national Fair Housing and real estate laws • Expertise in electronic forms platforms (ZipForms, TransactionDesk) and e-signature software (DocuSign, HelloSign) • Exceptional analytical, problem-solving, and communication skills • Proven ability to manage multiple priorities across multiple regulatory environments

About Opendoor At Opendoor our mission is to tilt the world in favor of homeowners and those who aim to become one. Homeownership matters. It's how people build wealth, stability, and community. It's how families put down roots, how neighborhoods strengthen, how the future gets built. We're building the modern system of homeownership giving people the freedom to buy and sell on their own terms. We’ve built an end-to-end online experience that has already helped thousands of people and we’re just getting started. Job Summary As a Brokerage Operations Specialist 4 at Opendoor, you will play a critical role in ensuring the smooth and efficient operation of our real estate brokerage activities, contributing to a seamless experience for both our customers and internal teams. You will be a subject matter expert, handling complex transactions, resolving escalated issues, and driving process improvements within our brokerage operations. Job Responsibilities * Manage and oversee complex real estate transactions from contract to close, ensuring compliance with all state and federal regulations, company policies, and best practices. * Act as a primary point of contact and subject matter expert for escalated operational issues, providing timely and effective resolutions. * Conduct thorough reviews of transaction documentation, ensuring accuracy, completeness, and adherence to legal and internal requirements. * Collaborate closely with real estate agents, title companies, lenders, and other external partners to facilitate smooth transaction progression. * Identify opportunities for process optimization and efficiency gains within brokerage operations, proposing and implementing solutions. * Provide training and mentorship to less experienced team members, sharing best practices and fostering a collaborative learning environment. * Assist in the development and documentation of operational procedures and workflows. * Utilize and maintain various real estate software and CRM systems with a high degree of proficiency. * Monitor key performance indicators (KPIs) for brokerage operations, identifying trends and contributing to reporting efforts. * Stay up-to-date with industry regulations, market trends, and technological advancements relevant to real estate brokerage operations. Job Qualifications * Bachelor's degree in Business Administration, Finance, Real Estate, or a related field, or equivalent practical experience. * 5+ years of progressive experience in real estate brokerage operations, transaction coordination, or a related field. * Proven expertise in managing complex real estate transactions across multiple states (preferred). * Deep understanding of real estate contracts, disclosures, and legal requirements. * Strong analytical and problem-solving skills with a keen eye for detail. * Excellent written and verbal communication skills, with the ability to articulate complex information clearly and concisely. * Demonstrated ability to work independently, prioritize tasks, and manage a high volume of work in a fast-paced environment. * Proficiency with real estate CRM software (e.g., Salesforce), transaction management platforms (e.g., Dotloop, Skyslope), and G Suite or Microsoft Office Suite. * Ability to adapt to new technologies and evolving business processes. What We're Looking For 5+ years of experience in real estate brokerage operations and compliance • Active real estate broker license with current BIC status in multiple states; 5+ state licenses strongly preferred, with expectation to build toward 10+ over time • Strong understanding of state and national Fair Housing and real estate laws • Expertise in electronic forms platforms (ZipForms, TransactionDesk) and e-signature software (DocuSign, HelloSign) • Exceptional analytical, problem-solving, and communication skills • Proven ability to manage multiple priorities across multiple regulatory environments

About Opendoor At Opendoor our mission is to tilt the world in favor of homeowners and those who aim to become one. Homeownership matters. It's how people build wealth, stability, and community. It's how families put down roots, how neighborhoods strengthen, how the future gets built. We're building the modern system of homeownership giving people the freedom to buy and sell on their own terms. We’ve built an end-to-end online experience that has already helped thousands of people and we’re just getting started. About the role Opendoor is building a new mortgage lending operation and needs a licensed Mortgage Loan Originator based in Missouri to staff our in-state licensed location. Missouri requires an in-state presence for our mortgage operations, and you will help Opendoor meet that regulatory requirement. This is not a traditional high-volume origination role. Our mortgage product is technology-first and self-service by design. Volume will be low initially, so we're looking for someone who can wear multiple hats and contribute beyond loan origination. This is a salaried position with equity, not commission-based. What you'll do - Staff Opendoor Home Loans in-state Missouri licensed location as a licensed Mortgage Loan Originator - Originate loans, take applications, and offer/negotiate loan terms in full compliance with Missouri and federal law - Guide borrowers through a technology-driven mortgage process when human support is needed - Contribute to broader mortgage operations beyond origination, including compliance support, process improvement, and quality assurance - Manage an active loan pipeline in a technology-enabled, remote-friendly origination environment - Maintain active Missouri MLO license and fulfill all continuing education requirements What You'll Need - Active Missouri MLO license in good standing (NMLS); must have completed all required NMLS pre-licensure education (20 hours national + MO state-specific hours) and passed the NMLS SAFE Mortgage Loan Originator Test - Must be based in Missouri to staff Opendoor Home Loans in-state licensed location - Minimum 2+ years of residential mortgage origination experience preferred; - State-level licensing (not federal/bank-only licensing); experience at a non-bank lender preferred - Clean credit and employment history; must satisfy NMLS character and fitness requirements and any state-specific background check requirements - Comfort with technology and willingness to work in a non-traditional, AI-first mortgage environment Bonus Points - Experience at a tech-forward mortgage company or fintech lender - Multi-disciplinary background (compliance, marketing, operations) in addition to origination - Background as a loan officer assistant, loan processor, or compliance professional with an active MLO license - Experience working in a startup or early-stage lending environment

Role Description As an Escrow Closer located in Texas, you will own the escrow closing process, including compliance with real estate contracts, lender instructions, title insurance requirements, and other written instructions. You will be the single point of contact for all parties from the time we receive the contract through closing. You will prepare all closing documents necessary to ensure title insurance is issued at closing. High levels of accuracy, attention to detail, and the ability to prioritize, multi-task, and focus on deadlines will determine your success in this role. - Manage the real estate closing process, including compliance with real estate contracts, lender instructions, title requirements, company requirements, and other written instructions. - Understand the escrow process to determine what steps need to be taken to transfer the title of property pursuant to the conditions called for in the real estate contract and lender instructions. - Collaborate with the title department to resolve title issues such as legal descriptions, easements, lot splits, vesting, all tax liens, abstracts of judgments, bankruptcies, boundary disputes, encroachments, lis pendens, etc. - Prepare all closing documents necessary to ensure title insurance is issued at closing. - Oversee the issuance of checks, bills and statements, receipts, and any other documents needed to ensure customer satisfaction. - Secure all documents (corrective and others) that may be required for the issuance of title insurance. - Single point of contact for Buyers, Sellers, Agents, Lenders, and others. - Assist customers and clients with closing related questions. - Prior to disbursement, confirm all funds are collected, all appropriate documents are checked for accuracy, signatures are collected, and acknowledgements and legal descriptions are correct. - Correct all taxes due, HOA dues, and any delinquencies and/or principal and interest. - Ensure all payoffs have been collected, mailed, delivered, or wired according to instructions. - Verify against the HUD statement that all disbursements have been paid correctly. - Prior to recording, verify all legal documents for correct acknowledgements, legal, and lien information. - When needed, delegate work to and manage work of escrow assistants in the real estate transaction process. - Manage and develop client relationships to ensure future real estate closing transactions. Qualifications - A minimum of 3-5 years closing experience is required. - Excellent customer service skills are required, including the ability to interact professionally and knowledgeably with Buyers, Sellers, Agents, and Lenders. - Excellent verbal and written communication skills. - Knowledge of the escrow process and closing documents is required, including the ability to review and analyze documents. - Experience with Qualia/Resware is strongly preferred. Experience with Softpro or similar software will also be considered. - Multi-state experience is a major plus. - Strong problem-solving, analytical, and organizational skills. Deadline-driven. - Team player attitude – you enjoy helping your team members be successful! - Must be located and licensed in Texas. Requirements - Customer-first: you care deeply about our customers (Buyers, Sellers, Agents, Lenders, and internal customers) and you understand that we exist, first and foremost, to serve a customer's needs. - Solutions-orientation: you thrive in a fast-paced, ever-changing environment, and are able to shift gears comfortably. You can decide and act without having the total picture. - Both a thinker and a “doer”: you’re a strategic thinker who can go deep on a business and understand its core drivers, and how various processes throughout the business interplay with each other. You’re biased towards action, and have a knack for making things work, even with limited resources. - A creative problem solver: you have a proven track record of thinking “outside the box” to solve complicated problems. You have a global perspective, sound business judgment, and are truth-seeking in your solutioning and decisioning. You are also willing to roll up your sleeves and do whatever it takes to solve the problem. - Highly collaborative: you’re a strong communicator with the ability to motivate, inspire, and influence cross-functional teams. You’re a natural planner and organizer, and can effectively manage bandwidth and resources inside and outside your organization to bring about the successful completion of key objectives and initiatives. - Eager to drive impact: you believe results matter. You’re motivated to drive improvements in the business as reflected in operating metrics, our P&L, and reduced pain points for internal and external customers.

Compliance Manager Requirements: - 7+ years of mortgage compliance experience at a non-bank lender, mortgage company, or state/federal regulatory agency - Expert-level knowledge of multi-state NMLS licensing for both entities and individuals, including license applications, amendments, renewals, and surety bond management; expert-level knowledge of multi-state licensing for both entities and individuals for title and escrow companies strongly preferred - Hands-on experience preparing and submitting regulatory filings, including HMDA LAR, NMLS Mortgage Call Reports (MCR), and state-specific periodic reports - Demonstrated ability to administer a Compliance Management System (CMS), including policy maintenance, training programs, and complaint management - Track record of managing state and federal (CFPB) regulatory examinations from preparation through remediation - Working knowledge of BSA/AML compliance program requirements, including SAR and CTR filing obligations; ability to serve as AML Compliance Officer if required - Experience identifying, tracking, and implementing regulatory changes affecting mortgage origination operations - Ability to resolve day-to-day loan-level compliance issues in a fast-paced, high-volume origination environment - Bachelor’s degree in business, law, or related field required; CRCM, CAMS, or comparable professional designation strongly preferred At Opendoor our mission is to tilt the world in favor of homeowners and those who aim to become one. Homeownership matters. It's how people build wealth, stability, and community. It's how families put down roots, how neighborhoods strengthen, how the future gets built. We're building the modern system of homeownership giving people the freedom to buy and sell on their own terms. We’ve built an end-to-end online experience that has already helped thousands of people and we’re just getting started.

About the role:Opendoor is building our Toronto Operations team and we're looking for Operations Specialists to own critical workflows that keep our homes moving through the transaction lifecycle. AI handles intake, data extraction, scheduling, and routine QC. Your job is to manage vendor relationships, exception resolution, complex negotiations, compliance coordination, and quality sign-off on work that matters. We're looking for someone more technical, who moves fast, figures out how to make AI work for them, and is able to be resourceful when solving problems. What you’ll do: - Own end-to-end execution across operational workflows; handle exceptions, escalations, and anything that falls outside automated processes - Work directly with third-party providers, vendors, and community or regulatory bodies to resolve issues and move cases to resolution - Validate AI-generated outputs; take ownership of quality, accuracy, and effectiveness before downstream impact - Manage a high volume of open cases simultaneously against hard deadlines - Cross-train across workflows to cover volume variability - Identify process gaps and give feedback on where tools or workflows need to improve What you’ll bring: - Comfort working with AI tools and a genuine interest in using technology to work faster and smarter; you don't wait for systems to do your job, you figure out how to make them work for you - Strong project management instincts with the ability to drive multiple workstreams to hard deadlines - Persistence and follow-through when working with unresponsive third parties - High accountability and urgency around deadlines with direct customer impact - Strong communication skills: you'll manage external relationships, negotiate, escalate issues, and resolve disputes by phone and in writing - Attention to detail and strong documentation habits across a large portfolio - Comfortable working in a high-ambiguity environment where you're helping build the playbook - Background in operations, case management, project coordination, property management, real estate, insurance, mortgage/escrow, or similar is a plus - Opendoor is actively consolidating its internal tooling stack; comfort with new systems and change is essential Compensation:The compensation package offers a base plus Opendoor equity (RSUs). Pay varies by work location and may also depend on your qualifications, job-related knowledge, skills, and experience. We also offer a comprehensive package of benefits including unlimited PTO, medical/dental/vision insurance, life insurance, and 401(k) to eligible employees. At Opendoor our mission is to tilt the world in favor of homeowners and those who aim to become one. Homeownership matters. It's how people build wealth, stability, and community. It's how families put down roots, how neighborhoods strengthen, how the future gets built. We're building the modern system of homeownership giving people the freedom to buy and sell on their own terms. We’ve built an end-to-end online experience that has already helped thousands of people and we’re just getting started.

About the Team Experience Advocates take pride in delivering premier customer service and a world class experience to thousands of customers every day. This is a critical frontline role that touches every operation at Opendoor and supports customers during the most meaningful financial decision of their lifetime. As an Experience Advocate your day will consist of navigating phones and written communications through multiple platforms, as well as collaborating with internal stakeholders to improve the customer experience. You’ll have a front-row seat to view the complexity of our mission and help us build industry-defining solutions while developing real estate mastery along the way. Role Responsibilities Be the face and voice of Opendoor handling the sophisticated needs of our customers with integrity, empathy, and efficiency. Guide customers to understand all aspects of the Opendoor home-buying and home-selling process by responding quickly to questions and unresolved issues. Respond to incoming calls from customers, agents, neighbors, vendors, and partners wanting to learn about Opendoor. This includes assistance with home information, transactions, buying and selling programs, feedback, and partnerships. Own tough customer interactions that require de-escalation, gathering detailed information, and developing pathways for communication. Act as a liaison between customers and internal partners to resolve customer issues. Navigate internal and external knowledge resources to assist in your discernment, find solutions and deliver accurate information. Continuously develop your real estate and Opendoor knowledge by participating in training and discussions. Cultivate a positive environment through engagement and peer interactions while maintaining a growth mindset. Work closely with internal teams (sales, agents, pricing, home operations) and external partners (title/escrow, lenders) to deliver a perfect experience to customers. Deeply understand our customer's needs and share insights with our product teams to improve the customer experience and develop new programs that set Opendoor apart. Meet team performance goals consistently (adherence, productivity, and CSAT) Remain flexible to work schedules that will include weeknight or weekend coverage Skills Needed Mission-driven. You believe in our mission to empower everyone with the freedom to move and can’t stop thinking about how we can improve upon our outstanding customer experience. Hungry. You have the horsepower and whatever-it-takes attitude to give your customers a delightful experience working outside of normal business hours including weekends. True empaths. What gets you out of bed each morning is connecting with and helping people from all walks of life. You naturally put the needs of others before your own and derive energy from helping people. All about the team. You grow by empowering others and taking the time to cultivate growth in your teammates. Before anyone asks, you’re always there to lend extra capacity when the team gets overextended. Skilled communicators + active listeners. You have limitless perseverance and enjoy the challenge of explaining a complex concept multiple times in different ways until a customer truly gets it. This can happen throughout a 45-minute phone call or 10 text messages and you don’t bat an eye. Solution-oriented. Everyone notices problems, do you have a bias towards action? When a current policy is crafting customer friction or you’re certain a new tool could make our customer interactions more efficient, this gets you excited. You scope the problem, capture supporting evidence, and propose a solution. Coachable. You have an appetite for feedback and receive it with passion, seeking out opportunities to become a better operator. Adaptive and flexible operators. You work well in ambiguity, feel comfortable context-shifting, and adapt quickly to changing processes and tools. Bonus points if: Bilingual in English and Spanish Experience in a fast paced, high volume call environment Experience or knowledge in real estate Efficient in simultaneously navigating multiple systems Requirements: Compensation: Our compensation reflects the cost of labor across several  U.S. geographic markets, and we pay differently based on those defined markets. Base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The U.S. pay for this position is $25 hourly. Pay within this range varies by work location and may also depend on your qualifications, job-related knowledge, skills, and experience. Your recruiter can share more about the specific hourly range for the job location during the hiring process. We also offer a comprehensive package of benefits including paid time off, 12 paid holidays per year, medical/dental/vision insurance, basic life insurance, and 401(k) to eligible employees. #Customerservice #customerexperience #customersuccess #callcenter #realestate #LI-JP7 At Opendoor our mission is to tilt the world in favor of homeowners and those who aim to become one. Homeownership matters. It's how people build wealth, stability, and community. It's how families put down roots, how neighborhoods strengthen, how the future gets built. We're building the modern system of homeownership giving people the freedom to buy and sell on their own terms. We’ve built an end-to-end online experience that has already helped thousands of people and we’re just getting started.

About the Team Experience Advocates take pride in delivering premier support and a world class experience to thousands of customers every day. This is a critical frontline role that touches every operation at Opendoor and supports customers during the most meaningful financial decision of their lifetime. As an Experience Advocate your day will consist of navigating phones and written communications through multiple platforms, as well as collaborating with internal stakeholders to improve the customer experience. You’ll have a front-row seat to view the complexity of our mission and help us build industry-defining solutions while developing real estate mastery along the way. Role Responsibilities Be the face and voice of Opendoor handling the sophisticated needs of our customers with integrity, empathy, and efficiency. Guide customers to understand all aspects of the Opendoor home-buying and home-selling process by responding quickly to questions and unresolved issues. Respond to incoming calls from customers, agents, neighbors, vendors, and partners wanting to learn about Opendoor. This includes assistance with home information, transactions, buying and selling programs, feedback, and partnerships. Own tough customer interactions that require de-escalation, gathering detailed information, and developing pathways for communication. Act as a liaison between customers and internal partners to resolve customer issues. Navigate internal and external knowledge resources to assist in your discernment, find solutions and deliver accurate information. Continuously develop your real estate and Opendoor knowledge by participating in training and discussions. Cultivate a positive environment through engagement and peer interactions while maintaining a growth mindset. Work closely with internal teams (sales, agents, pricing, home operations) and external partners (title/escrow, lenders) to deliver a perfect experience to customers. Deeply understand our customer's needs and share insights with our product teams to improve the customer experience and develop new programs that set Opendoor apart. Meet team performance goals consistently (adherence, productivity, and CSAT) Remain flexible to work schedules that will include weeknight or weekend coverage Skills Needed Mission-driven. You believe in our mission to empower everyone with the freedom to move and can’t stop thinking about how we can improve upon our outstanding customer experience. Hungry. You have the horsepower and whatever-it-takes attitude to give your customers a delightful experience working outside of normal business hours including weekends. True empaths. What gets you out of bed each morning is connecting with and helping people from all walks of life. You naturally put the needs of others before your own and derive energy from helping people. All about the team. You grow by empowering others and taking the time to cultivate growth in your teammates. Before anyone asks, you’re always there to lend extra capacity when the team gets overextended. Skilled communicators + active listeners. You have limitless perseverance and enjoy the challenge of explaining a complex concept multiple times in different ways until a customer truly gets it. This can happen throughout a 45-minute phone call or 10 text messages and you don’t bat an eye. Solution-oriented. Everyone notices problems, do you have a bias towards action? When a current policy is crafting customer friction or you’re certain a new tool could make our customer interactions more efficient, this gets you excited. You scope the problem, capture supporting evidence, and propose a solution. Coachable. You have an appetite for feedback and receive it with passion, seeking out opportunities to become a better operator. Adaptive and flexible operators. You work well in ambiguity, feel comfortable context-shifting, and adapt quickly to changing processes and tools. Bonus points if Bilingual in English and Spanish Experience in a fast paced, high volume call environment Experience or knowledge in real estate Efficient in simultaneously navigating multiple systems Requirements: