Role Description Eaton’s Electrical sector, Power Distribution & Controls Assembly (PDCA) division is currently seeking a Customer Excellence Manager. This role is preferred to be in Arden, NC or El Paso, TX at our manufacturing site and relocation assistance is available. However, remote work is available for those candidates based in Georgia, South Carolina, North Carolina, or Tennessee and would require a minimum of 15% travel. Reporting to the Product Line Manager, the Customer Excellence Manager plans and manages customer orders and directs the engineering and production loading within Eaton’s Low Voltage Assemblies product line across multiple manufacturing sites. In addition, the Customer Excellence Manager will manage a team focused on customer relations, order entry and flow, and on-time delivery performance, focusing on customer satisfaction and fostering positive business relationships. In this role you will: - Provide management and direction to the customer service representatives managing order processing from receipt of order to delivery and invoicing. This is a team of 6-10 people. - Establish direct communication with programmatic customers on schedules, advanced warning on shipping delays. Own customer interactions at all levels and act as a liaison between the plant and the customers. - Establish and maintain communications with customers and keep abreast of customer needs and procedures. Communicate customer needs to other departments. - Directly manage key customer/project orders to ensure a high-level of performance and drive customer satisfaction. - Develop and maintain a mastery of the systems and processes used to support order management, including but not limited to Vista, AS400, Mapics, etc. - Manage and attend daily production meetings to drive effective internal communications and cross-functional collaboration. - Maintain consistent interaction with other plant functions to balance advocacy for customer needs with those needs of the plants. - Direct and oversee customer visits to drive positive customer experiences and ensure customer expectations are clearly understood by all impacted functions. - Support order negotiations amongst the facilities to help secure price and orders based on order specific negotiated terms. - Coordinate the customer survey process and proactively build strong customer relationship processes. Qualifications - Minimum 5 years’ combined experience in a customer service/sales/project management capacity for a manufacturer or similar engineered-to-order (ETO) facility. - Minimum 3 years of experience either directly or indirectly leading others. - Bachelor’s degree from an accredited institution. Requirements - Manufacturing leadership experience, either directly or indirectly. - Customer Service or Sales Support Experience with a technical product. - Communicate effectively amongst a cross-functional team and with customers. - Strong computer and analytical skills. - Proven ability to coach and develop strong teams. - Strong commercial savvy and customer service skillset. - Strong ability to multitask and prioritize in a fast-paced environment. Benefits - Various Health and Welfare benefits. - Retirement benefits. - Programs that provide for paid and unpaid time away from work.

• responsible for end-to-end category management of critical electrical infrastructure components • drive sourcing strategy, supplier performance, cost optimization, and supply continuity • develop sourcing strategies and manage supplier relationships • mitigate supply chain risk and support Hyper’s data center infrastructure business

• Own a customer communication strategy that drives engagement and promotes brand loyalty • Leverage both quantitative and qualitative data to drive segmentation strategies and dynamic personalization for various communication efforts • Build and deploy educational materials that improve customer onboarding, product adoption, and awareness of Instrumentl’s value prop • Create and deliver high-impact training programs and identify new opportunities for customer education • Develop, manage, and maintain data-driven messaging campaigns with high open rates and low opt out rates to create a coherent customer journey and improve product adoption • Create and maintain self-serve resources for customers • Scale customer retention and identify upsell opportunities using a metrics-backed approach • Serve as the voice of our customers, share customer feedback, and advocate for our customers' needs, especially with revenue and product teams • Assist with customer support questions and day to day tasks that enable our team and customers

Role Description We’re looking for a highly motivated, systems-oriented operations leader to drive fulfillment excellence for Treehouse’s fast-growing energy storage program. As Manager, Energy Storage Fulfillment, you’ll own the entire post-sale customer journey — from procurement, permitting, and interconnections to installer readiness and final energization. This is an opportunity to shape the operational infrastructure for a core product line at a mission-driven, venture-backed electrification company. You will collaborate cross-functionally with Sales, Installers, and Customer Success teams to ensure every install meets the highest standards of quality, speed, and customer satisfaction. Responsibilities - Manage all post-sale operational workflows for residential battery, vehicle-to-home, and vehicle-to-grid program fulfillment. - Coordinate and oversee all permitting and utility interconnection programs across Treehouse service areas. - Identify and deploy opportunities to apply AI and software tools to improve permitting, interconnection, and installation operations. - Partner with the Trade Partnerships Manager to design and ensure installer training, certification, and readiness. - Optimize the post-sale customer journey, ensuring timely, transparent, and proactive communications across all touchpoints. - Analyze fulfillment performance and drive continuous improvement through data, feedback, and process iteration. Qualifications - Bachelor’s degree; in lieu of degree, four years relevant work experience. - 3+ years of experience in operations, logistics, or fulfillment in a tech-enabled home services environment. - Experience working with building code enforcement across geographies, utilities, and/or permitting/interconnection processes. - Experience defining and improving operational processes across cross-functional teams. - Experience evaluating and implementing AI and software tools to support operational workflows (e.g., CRMs, agentic solutions). Preferred Qualifications - Experience in residential solar, battery storage, vehicle-to-home EV charging, or home electrification operations. - Familiarity with installer enablement, certification programs, and/or contractor mobilization. - Understanding of grid services, interconnection policy, or DER program requirements. - Experience in a startup or high-growth tech company environment. - Excellent project management and communication skills. Benefits - Medical insurance - Vision insurance - Dental insurance - 401(k) - Unlimited paid time off