• Quality Assurance Tester III serves as an emerging individual contributor within a team, expanding your leadership, guidance and mentoring skills. • Responsible for supporting the goal of meeting scope, schedule and delivery requirements. • Interacts with stakeholders and utilizes influential skills to drive improvements in engineering processes and practices.

• Monitor in-home services to ensure clients receive the highest level of care possible • Conduct required service monitoring calls, including monthly and quarterly quality assurance calls • Complete required Quality Control (QC) calls per 8-hour shift, meeting productivity and quality standards • Perform real-time documentation, including accurate case notes and data entry within internal systems • Archive calls and maintain proper documentation in accordance with company and regulatory standards • Conduct quarterly conferences and follow up on all QA-related action items • Track and manage current Home Care Aides through data management systems • Partner with Service/Scheduling Coordinators to resolve scheduling issues and support service continuity • Respond promptly and professionally to emails, phone calls, and multi-line phone inquiries • Report unreachable clients/caregivers through required daily reporting processes • Maintain strict confidentiality due to access to sensitive client and employee information • Meet all key performance metrics related to quality, productivity, hiring/retention support, and service compliance • Attend branch and team meetings as required • Maintain compliance with all company policies, Department on Aging regulations, Medicare, Medicaid, and HIPAA requirements • Ensure regular, predictable attendance and flexibility to meet departmental needs • Perform other duties as assigned

Title: Quality Assurance Specialist II Location: Remote Job ID: 176933 Job Description: #LI-NR1 Position: GRC Program Manager (W2) Duration: 1 Year Contract Must Haves: 1.- Tools ServiceNow and/or CMDB 2.- Risk Management 3.- Program Manager Any combination of the 3 above but #1 is a must Overview We are seeking a GRC Program Manager to partner closely with?ServiceNow Delivery Operations?and?CMDB?teams to enable the successful implementation and ongoing transformation of?ServiceNow?and the?CMDB. This role will embed risk management and "governance by design" into delivery-helping ensure the platform, data, processes, and operating model meet regulatory expectations, internal standards, and audit requirements while supporting speed and quality of execution. Responsibilities Partner with?ServiceNow Delivery Operations?and?CMDB?stakeholders to integrate risk management into the platform implementation and continuous improvement roadmap. Establish and drive a?governance-by-design?approach for ServiceNow and CMDB (controls, standards, approvals, and guardrails built into delivery processes). Perform risk assessments for ServiceNow/CMDB initiatives (scope changes, integrations, data migration, releases), documenting risks, mitigations, owners, and dates to closure. Define and facilitate governance forums (steering/working groups) to review risk posture, key decisions, exception requests, and delivery readiness. Build and maintain a risk register for the ServiceNow/CMDB program, including dependencies, key control gaps, and remediation plans. Support development of strong CMDB risk practices, including?data quality controls, lifecycle governance, ownership (RACI), and critical configuration item (CI) standards. Coordinate with Cybersecurity, IT Risk, Compliance, and Audit (1LoD/2LoD alignment) to ensure requirements are understood and evidenced without slowing delivery. Support audit and exam readiness for ServiceNow/CMDB by maintaining traceable documentation, decisions, and evidence of control execution. About PTR Global: PTR Global is a leading provider of information technology and workforce solutions. PTR Global has become one of the largest providers in its industry, with over 5000 professionals providing services across the U.S. and Canada. For more information visit www.ptrglobal.com At PTR Global, we understand the importance of your privacy and security. We NEVER ASK job applicants to: - Pay any fee to be considered for, submitted to, or selected for any opportunity. - Purchase any product, service, or gift cards from us or for us as part of an application, interview, or selection process. - Provide sensitive financial information such as credit card numbers or banking information. Successfully placed or hired candidates would only be asked for banking details after accepting an offer from us during our official onboarding processes as part of payroll setup. Pay Range: $42 - $47 The specific compensation for this position will be determined by several factors, including the scope, complexity, and location of the role, as well as the cost of labor in the market; the skills, education, training, credentials, and experience of the candidate; and other conditions of employment. Our full-time consultants have access to benefits, including medical, dental, vision, and 401K contributions, as well as PTO, sick leave, and other benefits mandated by applicable state or localities where you reside or work.

• Plan, execute, and report on testing activities for IVR and applications • Develop and maintain test plans, test cases, and test scripts based on design and requirement documents • Lead voice testing services, including IVR flows, prompts, integrations, and call scenarios • Balance testing resources across multiple concurrent releases • Track and report test progress, risks, and quality metrics to stakeholders • Lead test review meetings and coordinate defect triage with development teams • Identify opportunities for future test automation • Support integration testing across IVR, web applications, and backend services