• Build high impact applications and tools for Unum’s solutions • Apply AI models to real world customer problems • Identify needs and build technical solutions • Translate AI capabilities into clean, trustworthy experiences • Design how AI agents present findings

• Simplify and maintain the CI/CD pipelines for a multi-project monorepo, ensuring they are predictable, fast, and operable by the broader engineering team without specialized knowledge. • Plan and execute infrastructure changes incrementally, with clear rollout steps, validation strategies, and rollback plans that are communicated to the team before work begins. • Build and maintain operational documentation, runbooks, monitoring, and alerting that enable other engineers to independently troubleshoot and respond to production issues. • Collaborate with DevOps teammates across the organization to align on shared infrastructure standards including network design, permissions models, and deployment patterns. • Contribute directly to application code in Python and Typescript when platform concerns cross into the application layer, such as database performance, service configuration, or integration points. • Partner with QA to ensure infrastructure changes are properly tested and that the team has confidence in what's being shipped to each environment. • Actively use and champion AI tools to accelerate infrastructure and developer experience work.

Role Description Mercier Consultancy MD invites motivated German-speaking Customer Care Representatives to join a leading Booking Platform. This is an excellent opportunity to apply your language skills and customer service expertise while experiencing the vibrant culture and lifestyle of Greece enabled by a fully paid for relocation package. - Provide exceptional customer support to German-speaking clients through phone, email, and chat. - Assist customers with booking inquiries, modifications, cancellations, and issue resolution. - Work collaboratively with internal departments to ensure customer satisfaction and seamless service delivery. - Maintain accurate records of customer interactions in the CRM system. - Identify trends in customer feedback to contribute to service improvements. - Stay informed about platform updates, policies, and relevant travel industry developments. Qualifications - Exceptional fluency in German (both written and spoken) is mandatory. - A minimum English proficiency of B2 is required. - Previous experience in customer care, preferably within travel, booking, or hospitality sectors. - Strong communication and problem-solving skills with a customer-oriented approach. - Ability to work effectively in a dynamic and fast-paced environment. - Familiarity with CRM software and booking platforms is a plus. - Willingness and readiness to relocate to Greece with the benefit of a fully paid relocation package. Benefits - Competitive Monthly Salary - Fully Paid Relocation Package - Health Insurance - 2 Extra Salaries Per Year - Work in a Positive Environment - And many other benefits!

Role Description Mercier Consultancy is thrilled to present an exciting opportunity for Dutch Speaking Customer Service Representatives to become part of a premier Booking Travel Company. This position offers a fantastic chance to join a vibrant and cooperative team committed to providing outstanding customer service in the travel and hospitality sector. You will interact with a wide variety of customers, meeting their needs while ensuring their experiences surpass expectations. This role enables you to enhance your interpersonal skills, acquire important industry insights, and make a significant contribution to a company dedicated to crafting unforgettable travel experiences for each client. Key Responsibilities - Respond to customer inquiries related to travel bookings, accommodations, and itineraries via phone, email, and chat in Dutch. - Provide detailed information on travel packages, booking procedures, and policies. - Assist customers with changes, cancellations, and special requests effectively and professionally. - Resolve customer complaints and issues promptly to ensure a high level of customer satisfaction. - Maintain accurate records of customer interactions in the CRM system. - Collaborate with internal teams to deliver seamless travel experiences for customers. - Stay updated on travel trends, destinations, and company offerings to provide informed assistance. Qualifications - Exceptional in Dutch (both written and spoken) is essential. - A minimum English proficiency of B2 is required. - Previous experience in customer service, preferably in the travel or hospitality industry. - Excellent communication and interpersonal skills. - Strong problem-solving abilities and a customer-oriented approach. - Ability to work efficiently in a fast-paced environment while managing multiple priorities. - Familiarity with CRM software and travel booking systems is a plus. Benefits - Competitive Monthly Salary - Fully Paid Relocation Package - Fully Paid Training - Health Insurance - 2 Extra Salaries per year - And Much More...