Role Description Mercier Consultancy MD invites motivated German-speaking Customer Care Representatives to join a leading Booking Platform. This is an excellent opportunity to apply your language skills and customer service expertise while experiencing the vibrant culture and lifestyle of Greece enabled by a fully paid for relocation package. - Provide exceptional customer support to German-speaking clients through phone, email, and chat. - Assist customers with booking inquiries, modifications, cancellations, and issue resolution. - Work collaboratively with internal departments to ensure customer satisfaction and seamless service delivery. - Maintain accurate records of customer interactions in the CRM system. - Identify trends in customer feedback to contribute to service improvements. - Stay informed about platform updates, policies, and relevant travel industry developments. Qualifications - Exceptional fluency in German (both written and spoken) is mandatory. - A minimum English proficiency of B2 is required. - Previous experience in customer care, preferably within travel, booking, or hospitality sectors. - Strong communication and problem-solving skills with a customer-oriented approach. - Ability to work effectively in a dynamic and fast-paced environment. - Familiarity with CRM software and booking platforms is a plus. - Willingness and readiness to relocate to Greece with the benefit of a fully paid relocation package. Benefits - Competitive Monthly Salary - Fully Paid Relocation Package - Health Insurance - 2 Extra Salaries Per Year - Work in a Positive Environment - And many other benefits!

Role Description Mercier Consultancy is thrilled to present an exciting opportunity for Dutch Speaking Customer Service Representatives to become part of a premier Booking Travel Company. This position offers a fantastic chance to join a vibrant and cooperative team committed to providing outstanding customer service in the travel and hospitality sector. You will interact with a wide variety of customers, meeting their needs while ensuring their experiences surpass expectations. This role enables you to enhance your interpersonal skills, acquire important industry insights, and make a significant contribution to a company dedicated to crafting unforgettable travel experiences for each client. Key Responsibilities - Respond to customer inquiries related to travel bookings, accommodations, and itineraries via phone, email, and chat in Dutch. - Provide detailed information on travel packages, booking procedures, and policies. - Assist customers with changes, cancellations, and special requests effectively and professionally. - Resolve customer complaints and issues promptly to ensure a high level of customer satisfaction. - Maintain accurate records of customer interactions in the CRM system. - Collaborate with internal teams to deliver seamless travel experiences for customers. - Stay updated on travel trends, destinations, and company offerings to provide informed assistance. Qualifications - Exceptional in Dutch (both written and spoken) is essential. - A minimum English proficiency of B2 is required. - Previous experience in customer service, preferably in the travel or hospitality industry. - Excellent communication and interpersonal skills. - Strong problem-solving abilities and a customer-oriented approach. - Ability to work efficiently in a fast-paced environment while managing multiple priorities. - Familiarity with CRM software and travel booking systems is a plus. Benefits - Competitive Monthly Salary - Fully Paid Relocation Package - Fully Paid Training - Health Insurance - 2 Extra Salaries per year - And Much More...

• Define and evolve the target architecture and roadmap for enterprise‑scale Data and AI platforms, covering experimentation, training, feature management, model registry, CI/CD, serving, and observability. • Design and build multi‑tenant, multi‑region, highly available AI platforms with clear governance and guardrails. • Partner with product management to define platform vision, backlogs, OKRs, and golden paths that enable self‑service from ideation to production. • Lead capacity planning and cost optimization strategies for GPU and CPU workloads, driving performance and scalability for distributed training and inference. • Integrate AI platforms with enterprise data ecosystems to enable governed, reproducible, and scalable ML pipelines. • Act as a technical leader, translating complex platform concepts into clear value propositions for senior stakeholders across R&D, Commercial, and Operations.

Role Description Vistronix, a wholly-owned subsidiary of ASRC Federal, proudly supports the Defense Health Agency and has a career position for a Senior Product Owner – Atlassian Platform & Automation. This role is responsible for product strategy, backlog prioritization, and delivery of “SDLCNext”, an enterprise Atlassian platform supporting SDLC and ITSM across the DHMS portfolio (Defense Health Military Systems). The individual will: - Define priorities, make tradeoff decisions, and deliver platform enhancements. - Drive automation of workflows and reduction of manual Process & Tools team effort, particularly across ITSM operations. - Operate in alignment with the Government Product Manager. - Evolve the platform into a scalable, automation-first system of record. - Improve efficiency, data quality, and delivery performance. Qualifications - 5+ years of experience in product ownership, product management, or platform delivery roles. - U.S. Citizenship with ability to obtain and maintain a CAC. - Deep hands-on expertise with Jira and Atlassian tools (Jira, JSM, Confluence). - Proven experience designing and implementing automation solutions within Jira or similar platforms. - Demonstrated experience applying AI or Generative AI tools to automate workflows. - Strong understanding of ITSM processes, including incident, service request, and change management. - Experience balancing day-to-day operational support with delivery of new features. - Demonstrated experience managing and directing teams in a delivery and/or operational environment. - Proven ability to define priorities and make tradeoff decisions in complex stakeholder environments. - Strong stakeholder management and communication skills. - Experience tracking and using performance metrics to drive decisions and improvements. Requirements - Lead execution of "SDLCNext" delivery, translating stakeholder needs into prioritized backlog, user stories, and release-ready capabilities. - Own backlog management and Agile execution, including prioritization of ITSM tickets and enhancement requests. - Act as an architect behind systems that think, learn, and act — designing and deploying AI-driven workflows. - Plan and execute platform enhancements and roadmap delivery. - Identify and mitigate risks impacting delivery and platform performance. - Oversee ITSM operations and platform sustainment. - Ensure ticket throughput, SLA adherence, and platform stability. - Identify opportunities to automate ITSM workflows. - Drive implementation of automation solutions within Jira. - Oversee Atlassian platform governance and optimization. - Design and optimize workflows and configurations to support SDLC and ITSM processes. - Drive adoption of automation capabilities within Jira. - Automate and redesign SDLCNext workflows to improve end-user experience. - Transform Process & Tools operations by reducing manual work through automation. - Track and report on platform and delivery performance metrics. - Lead and manage a team of personnel supporting ITSM operations and platform enhancements. - Serve as primary advisor to Government Product Manager and stakeholders. Benefits - Competitive pay and benefits packages. - Health care, dental, vision, life insurance. - 401(k) and education assistance. - Paid time off including PTO, holidays, and any other paid leave required by law.