Role Description The purpose of this position is to ensure the highest possible satisfaction of users of LivaNova hardware (heart-lung machine Essenz and ATS) by providing rapid response to technical issues and delivering high-quality service. Key Responsibilities - 1st level support for LivaNova Essenz HLM (heart-lung machine) and ATS (autotransfusion device) - 1st level support for LivaNova data management - Database customization, network integration (HL7), and third-party device integration for LivaNova HLM - Timely preparation of service reports - Compliance with LivaNova guidelines - Independent planning and execution of incoming customer assignments Qualifications - Completed technical education, e.g., in electrical engineering, mechanical engineering, or biomedical engineering - Fluent Polish and English, both written and spoken - Knowledge of hospital IT systems - Advanced knowledge of Windows and networking technologies - Ability to work independently - Customer-oriented approach - Commitment and flexibility - Valid driver’s license (Class B) - High willingness to travel (75%) Benefits - Welcome to impact. - Welcome to innovation. - Welcome to your new life.

Role Description We’re hiring a highly proactive and performance-driven Cold Email Outreach Specialist to generate qualified pipeline through strategic outbound email campaigns. This role is responsible for the full outbound email workflow — from prospect research and list building to campaign launch, deliverability management, optimization, and lead qualification. You’ll play a key role in helping sales teams generate consistent outbound opportunities through data-driven outreach and personalized messaging. This is not a passive list-sending role. We’re looking for someone who understands cold email deeply, knows how to maintain inbox health and deliverability, and can continuously optimize campaigns to improve reply rates and conversions. The ideal candidate is analytical, organized, technically capable, and comfortable balancing creativity with measurable performance outcomes. What You’ll Own - Prospect Research & List Building - Build highly targeted prospect lists using Apollo, ZoomInfo, LinkedIn Sales Navigator, Crunchbase, and similar tools - Segment prospects by ICP, industry, role, company size, and geography - Validate and clean lead data using tools like NeverBounce, ZeroBounce, or Clearout - Maintain organized prospect databases and outreach tracking systems - Cold Email Campaign Execution - Write compelling cold email copy, subject lines, and CTAs tailored to target audiences - Build and launch multi-step outbound campaigns across 4–8 touchpoints - Personalize messaging using prospect, company, and industry insights - Monitor campaigns daily and optimize based on engagement and performance metrics - Deliverability & Inbox Health - Manage domain warmup and inbox reputation using Instantly, Lemlist, Mailwarm, Smartlead, or similar platforms - Monitor spam scores, bounce rates, sender reputation, and deliverability metrics - Rotate inboxes and sending accounts to maintain campaign performance - Troubleshoot deliverability issues proactively before performance drops - Campaign Optimization & Reporting - A/B test subject lines, messaging, CTAs, and send times - Track open rates, positive reply rates, bounce rates, and conversion metrics - Continuously optimize messaging and targeting strategies based on data - Maintain organized reporting dashboards and outreach documentation - Lead Qualification & CRM Management - Monitor campaign replies and categorize prospect responses accurately - Identify and route qualified leads to sales teams with proper context and notes - Maintain accurate CRM records inside HubSpot, Salesforce, Zoho, or similar systems - Ensure all engagement data remains clean and organized - Compliance & Best Practices - Ensure campaigns comply with CAN-SPAM, GDPR, and CCPA standards - Maintain suppression lists and opt-out processes correctly - Follow outbound best practices to protect sender reputation and campaign performance Qualifications - Strong persuasive and concise copywriting skills - Highly analytical and performance-driven mindset - Comfortable working with outbound tools and technical deliverability systems - Organized, proactive, and execution-focused - Strong attention to detail with campaign monitoring and reporting - Comfortable testing, iterating, and optimizing continuously Requirements - 1–2 years of experience in cold email outreach, outbound lead generation, SDR, or outbound marketing roles - Hands-on experience with tools such as Apollo, Instantly, Lemlist, Smartlead, or Woodpecker - Experience writing outbound email copy and managing campaigns - Strong Excel or Google Sheets skills for prospect and campaign management - Excellent written English communication skills Preferred Experience - Experience managing deliverability and inbox health at scale - Familiarity with DNS setup, SPF, DKIM, and DMARC basics - Experience generating outbound pipeline for B2B SaaS, agencies, or service businesses - Experience working closely with SDR or Account Executive teams - Familiarity with outbound automation and CRM workflows What a Typical Day Looks Like - Research and build targeted prospect lists - Launch and monitor cold email sequences - Review deliverability metrics and inbox health - Optimize messaging, targeting, and campaign structure - Manage replies and qualify interested prospects - Update CRM systems and maintain campaign documentation Key Metrics for Success (KPIs) - Open rates consistently meeting or exceeding benchmarks - Positive reply rates and qualified conversations generated - Bounce rates maintained below acceptable thresholds - Consistent outbound campaign execution and optimization - CRM accuracy and lead tracking completeness - Growth in qualified outbound pipeline opportunities Interview Process - Initial Phone Screen - Video Interview with Pavago Recruiter - Practical Assessment (Cold Email Sequence Exercise) - Client Interview - Offer & Background Verification

• Generate qualified booked calls profitably through Meta Ads • Launch, manage, and optimize Meta ad campaigns daily • Manage campaigns spending thousands per day • Scale winning campaigns aggressively while maintaining efficiency • Monitor ad account health and performance • Test new campaign structures, audiences, and scaling methods • Analyze performance trends and identify bottlenecks quickly • Reduce CPA and improve overall funnel efficiency • Identify winning ad angles • Suggesting new hooks and messaging • Researching competitors • Analyzing winning creatives • Identify creative fatigue early • Structure creative testing systems • Give feedback to editors/content creators • Analyze landing page performance • Monitor KPIs daily • Create performance insights and recommendations • Identify scaling opportunities • Spot inefficiencies quickly • Report findings clearly to leadership

Role Description Are you an experienced inside sales professional? Are you comfortable leading by example? Can you coach a team to support high volume daily activity? If you answered yes to any of these questions, you might be interested in becoming a Senior Team Lead with Harte Hanks! A Senior Lead is an individual contributor role, actively selling our client’s products/services while setting the tone for the rest of the team. In this role, you will help train and coach the team, while also supporting the Customer Success Manager in client engagement. Key Responsibilities - Sales - Align a prospect’s pains, challenges, needs, and/or interests to client offerings. - Overcome objections and redirect conversations to desired outcomes. - Schedule appointments or other measurable outcomes based on client-specific criteria. - Handle inbound phone coverage as needed during periods of high call volumes or absence. - Apply the most recent product information and messaging to sales activities and assist others in doing so. - Operations Management - Create and maintain bi-weekly team schedules, adjustments, and requests. - Distribute new patient outbound leads daily. - Reach qualitative and quantitative team and individual targets per program requirements. - Complete and document quality audit of services provided by team members against set measurements. - Maintain & report accurate, organized, complete, up-to-date, and relevant employee data. - Process Improvement & Issue Resolution - Collect, analyze, and formally present team insights, messaging, or process improvements to the line manager and client. - Recommend improvements to training, SOPs, process, based on call success data. - Participate in customer and client listening programs to identify customer needs and expectations. - Troubleshoot and/or escalate technical problems in a timely manner. - Leadership & Performance Management - Provide weekly coaching to team members, including QA related learnings and best practices. - Participate in new hire and continuing education training for team members. - Empower others to solve their own problems by providing just enough support. - Guide others through all the change management stages. - Behave in accordance with company mission, vision, and values. Qualifications - Excellent communication skills such as questioning, engagement techniques, and explanations. - Exemplary communication skills both written and verbal. - Experience with sales channels including phone, chat, email, and social media. - The ability to comply with company policies, procedures, and systems of governance. - Understanding of colleague’s roles and responsibilities. - A desire to develop professional relationships across the business. Requirements - Professionalism and integrity throughout all interactions with employees, customers, and clients. - Must reside in one of the following states: AR, CO, FL, GA, IL, KS, MA, NC, NH, NJ, OH, OK, OR, TN, TX, PA, VA. - Minimum 2 years of Inside Sales Experience. - Experience with Salesforce or other CRM systems. - Experience with Outreach, SalesLoft, HubSpot, or other Sales Enablement Tools. - Microsoft Office Suite proficiency (Outlook, Excel, Word, PPT). - Creative thinking mindset strongly preferred. - Knowledge of different learning styles and behavioral motivation techniques. - Experience in using social media/social selling for prospecting and lead generation. - Bachelor’s Degree, or an equivalent combination of years of experience. - Experience in B2B consultative selling of SaaS. Measurements of Success - Team Performance and Attrition. - Time Management. - Training Success. - Creating SMART goals for self and team members. - Approachability and Initiative. Benefits - Group Health and Wellness (Medical, Dental, and Vision). - Health Savings Account (HSA). - Educational Assistance. - Voluntary plans, including critical illness, accident, and hospitalization. - 401k plan with Company Match and Roth contributions | Immediate vesting.