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SupportYourApp

Support-as-a-Service that helps companies scale faster by taking care of their customers’ needs.

Digital Communications Manager

CommunicationsCommunicationsContractRemoteLeadTeam 1,001-5,000H1B No SponsorCompany SiteLinkedIn

Location

Worldwide

Posted

12 days ago

Salary

0

Seniority

Lead

No structured requirement data.

Job Description

Digital Communications Manager

SupportYourApp

Role Description Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. - Participate in developing, updating, and implementing communication and content strategies, as well as building and executing content plans; - Create high-quality content for product communication channels, including scripts, social media posts, and in-game news; - Prepare creative briefs and assign tasks to internal 2D Artists, 2D Designers, CG Generalists, and Motion Designers; - Collaborate closely with the Content Services, Localization, Audio, Video Production, and Development teams to produce engaging visual and written content; - Work directly with the Game Director and core product teams to align communication initiatives with project goals; - Analyze content performance, monitor audience engagement, and research competitor communities and market trends. Qualifications - Native Ukrainian and intermediate English skills (B1); - Middle+ or Senior-level expertise with 2+ years of professional experience in digital content creation and analysis for digital platforms; - Strong copywriting and text-writing skills with the ability to craft clear, engaging, and audience-oriented communication; - Experience working with visual production and coordinating creative assets across multidisciplinary teams; - A highly organized, systematic approach to workload and content planning; - Solid understanding of the gaming industry or personal gaming experience; - Strong personal engagement, creativity, empathy, and a straightforward communication style; - A personal device that meets the following requirements: - Windows: 15.6" IPS 1920x1080 / AMD Ryzen 7 / AMD Radeon Vega / 32 GB RAM / 512 GB SSD; - Mac: Apple MacBook Air 13’’ M2 Chip / 16 GB RAM / 10-core GPU / 256 GB SSD. Requirements - Understanding of brand communications fundamentals or previous experience in SMM/Digital agencies; - Strong awareness of emerging social media and digital platform trends; - Hands-on experience using AI tools to optimize workflows and everyday processes; - Creative mindset with the ability to propose fresh, non-trivial ideas and solutions. Benefits - Flexible schedule; - Opportunity to cooperate fully remotely; - Inclusive international environment; - Compensation in USD; - Rewards for referring friends; - Balance between project workload and personal time, but also – internal health policy; - Responsive leadership interested in your development and long-lasting cooperation; - Greenhouse conditions for self-development; - A culture built on trust, with no time-tracking requirements. *The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.

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