Title: Salesforce Administrator - BELAY Location: Remote Department: IT/Ops Job Description: **CANDIDATES MUST RESIDE IN THE ATLANTA, GA METROPOLITAN AREA DUE TO OCCASIONAL IN-PERSON MEETINGS AND TRAVEL REQUIREMENTS** Work at Home Opportunity Salesforce Administrator - Full-time BELAY is a growing and vibrant, Atlanta, GA-based company that offers virtual staffing solutions in the areas of Virtual Assistants, Marketing Assistants, and Accounting Specialists. We are a fast-paced team of high performers that work extremely hard, but also know how to have a great time. Culture is a top priority and our values are lived out daily. Who is BELAY? Click here and enjoy! Below are the position requirements. Job purpose The Salesforce Administrator manages and supports the Salesforce platform to ensure data integrity, security, and usability across the organization. This role handles user administration, customizations, reporting, and troubleshooting while providing support to end-users. Collaborating with stakeholders, the administrator develops scalable solutions aligned with business needs and maintains system documentation to optimize CRM performance and adoption. Duties and responsibilities As a BELAY Corporate Team member, you will professionally represent the company in all virtual and in-person interactions. You are expected to exemplify our mission, vision and core values daily, fostering a collaborative and positive team environment. Salesforce (SFDC) Administrator - Serve as a system administrator for the Salesforce environment. - Administer and support the Salesforce platform (user setups, profiles and roles, customized objects, fields, record types, page layouts, validations​, and process automation​). - Create and manage users, profiles, roles, permission sets, and sharing rules in Salesforce in alignment with the data security model. - Develop and maintain custom reports and dashboards. - Administer and support Salesforce Digital Experience Sites (e.g. BELAY Contractor Community). - Provide primary support and training to CRM end-users. - Assist in training of new users, and grow the Salesforce skill set across the organization. - Create and maintain user documentation/training guides. - Troubleshoot and resolve CRM system or user-generated errors. - Manage the Salesforce ticketing system and all user-submitted tickets, addressing issues as they arise. - Complete regular internal system audits to​ uncover data integrity issues and/or opportunities for process improvement. - Manage Salesforce data feeds and other integrations. - Manage mass data imports/updates​. - ​Collaborate with stakeholders to understand business requirements and develop solutions that address these requirements, ensuring solutions align with our existing data model and are not only scalable, but also safeguard the structural integrity of our org's architecture. Qualifications BELAY is looking for a motivated and trustworthy self-starter with strong communication and technological skills who thrives both independently and on a team. Our ideal corporate team member is flexible, creative, well-organized and ready to roll up their sleeves to get the job done! - BA/BS or equivalent experience. - 6+ months as Salesforce Administrator, with Certification. - Strong knowledge of user setup, security, profiles, roles, and permission management. - Salesforce Communities/Digital Experience Sites experience a plus. - Ability to troubleshoot and resolve system/user issues. - Experience managing support tickets and data integrity audits. - Strong collaboration and communication skills. - Flexible, professional, detail-oriented, proactive, confident decision-maker/problem-solver. - Able to work autonomously and effectively remotely. Working conditions BELAY Corporate offers full-time remote work, requiring a dedicated, distraction-free home office for standard Monday-Friday business hours, with occasional travel for some roles. As a full-time, exempt W-2 employee, you'll join a vibrant, award-winning company culture where you're a valued, engaged team player in a thriving organization. Physical requirements This position primarily requires prolonged sitting, frequent computer use, and participation in virtual meetings. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role. Salary range $67,000 - $75,000 BELAY is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants and do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, veteran status, or any other protected status under applicable law. DISCLAIMER: We’ve recently seen job postings claiming to be from BELAY that aren’t affiliated with our company. Please be sure to only apply to our positions on https://belaysolutions.com/jobs/ and only reply to emails ending in @belaysolutions.com.

• Design, implement, and maintain user access controls, including profiles, permission sets, and role hierarchy • Build and optimize Salesforce automation using Flow Builder, workflow rules, and approval processes • Troubleshoot and resolve user access issues and system challenges • Manage and maintain Salesforce data integrity, including imports, exports, and data quality initiatives • Support integrations and data feeds between Salesforce and external systems • Test and validate system enhancements in sandbox and production environments • Partner with cross-functional teams to translate business needs into scalable Salesforce solutions

Role Description The Salesforce Administrator is responsible for owning the administration, configuration, and optimization of GPRS’ Salesforce platform, including embedded DealHub CPQ functionality. This role will partner with sales, marketing, operations, and service teams to deliver scalable solutions that support a growing service-based business. During the first year, this position will also support Salesforce implementation activities, including configuration validation, testing, documentation, user readiness, go-live support, and post-go-live stabilization. Job Goals - Support the successful implementation and stabilization of Salesforce, Service Cloud, Marketing Cloud Account Engagement, and embedded DealHub CPQ functionality during the first year. - Administer and optimize Salesforce to improve process efficiency, platform governance, data quality, reporting visibility, and user adoption. - Partner with sales, marketing, operations, and service teams to deliver scalable Salesforce solutions that support lead management, quoting, customer intake, service workflows, and operational handoffs. Job Responsibilities - Support first-year Salesforce implementation activities, including testing, documentation, training support, go-live readiness, and post-go-live stabilization. - Collaborate with internal teams, vendors, consultants, and developers on integrations, custom development, and platform enhancements. - Administer, configure, and maintain Salesforce Sales Cloud and Service Cloud functionality, including leads, accounts, contacts, opportunities, cases, activities, queues, assignments, and service workflows. - Administer and support embedded DealHub CPQ functionality, including quoting workflows, product and pricing rules, approval processes, quote templates, and Salesforce integration points. - Support Marketing Cloud Account Engagement, campaigns, lead routing, lead source tracking, marketing attribution, and marketing to sales handoffs. - Partner with internal stakeholders to gather requirements and deliver scalable Salesforce solutions that improve efficiency, visibility, and user adoption. - Manage Salesforce users, roles, profiles, permission sets, sharing rules, page layouts, record types, fields, objects, and validation rules. - Build and maintain Salesforce automation using Flow, assignment rules, approval processes, and other declarative tools. - Design and maintain reports and dashboards for pipeline visibility, marketing performance, customer activity, service operations, and executive reporting. - Support service-based workflows across intake, quoting, scheduling, work order visibility, and customer follow-up. - Monitor and improve data quality through duplicate management, validation rules, data cleanup, imports, naming standards, and governance processes. - Provide Salesforce support, troubleshooting, training, and documentation for end users and business stakeholders. - Support Salesforce releases, sandbox testing, deployment planning, change management, and post-release validation. - Maintain current knowledge of Salesforce functionality and proactively recommend improvements to platform design, automation, reporting, and user experience. Qualifications - Bachelor’s degree in Information Systems, Business Administration, Computer Science, or a related discipline, or equivalent practical experience. - 5+ years of hands-on Salesforce administration experience and Salesforce Administrator Certification, or the ability to obtain certification within 6 months. - Experience configuring Salesforce security, automation, custom objects, reports, dashboards, and data quality controls. - Experience supporting Sales Cloud, Service Cloud, Account Engagement, and service-based business processes. - Experience supporting CPQ platforms, quote to cash tools, or sales quoting workflows. - Proven ability to translate business requirements into scalable Salesforce configuration, automation, and reporting solutions. - Strong troubleshooting and communication skills, with the ability to support both technical and non-technical stakeholders. Preferred Qualifications - Salesforce Platform App Builder and/or Marketing Cloud Account Engagement Specialist Certification. - Experience supporting large Salesforce environments with 250+ users across multiple departments or business functions. - Experience administering DealHub CPQ or embedded CPQ functionality within Salesforce. - Advanced experience with Salesforce Service Cloud capabilities such as Knowledge, Omni-Channel, entitlement management, service reporting, or complex case routing. Benefits - Full medical, dental, and vision insurance with day-one coverage. - 401k with company matching beginning on day one. - Life, Short-Term, and Long-Term Disability at no cost to our employees. - Paid holidays and paid time off. - Leadership development training programs. - Additional benefits to support our strong commitment to the development of each team member.

• Define and drive the multi-year product roadmap across Flosum's five product lines: DevOps, Backup & Archive, Trust Center, Data Seeding, and DevOps for Veeva. • Identify whitespace opportunities in the Salesforce ecosystem where Flosum can create new categories or capture market share from competitors. • Translate deep Salesforce platform knowledge (metadata architecture, deployment models, Agentforce, Data Cloud, multi-org environments) into product capabilities that enterprise customers will pay premium prices for. • Stay ahead of Salesforce's own product direction (three releases per year) and position Flosum to capitalize on every platform shift. • Lead the next wave of AI-powered DevOps capabilities built on Agentforce, including intelligent deployment agents, AI-driven code review, automated security scanning, and predictive release management. • Define how Flosum's extensibility platform enables customers to build custom AI-driven workflows within Salesforce's trust boundary. • Pioneer agent-aware governance: preparing Salesforce governance frameworks for autonomous systems and AI agents. • Engage directly with Fortune 500 customers and prospects to deeply understand their pain points around Salesforce development, security, compliance, and data management. • Translate complex enterprise requirements (SOX, zero-trust, multi-org, regulated industries) into elegant product solutions. • Partner with Sales and Customer Success to influence deal strategy, conduct product demos for strategic accounts, and close competitive evaluations. • Write detailed product requirements, user stories, and acceptance criteria. You do the work, not just delegate it. • Partner with engineering to deliver on aggressive timelines. Own sprint planning, backlog prioritization, and release coordination. • Define and track product KPIs: adoption, activation, expansion, NPS, competitive win rates.