• Lead and support transport colleagues • Ensure compliance with legal and operational standards • Maintain records across fleet compliance and driver management • Oversee vehicle maintenance and defect reporting • Manage driver infringements and negligence claims • Drive continuous improvement through engagement initiatives

• Lead daily operations for designated area(s) • Ensure safe, efficient, and cost-effective service delivery to clients • Provide direct operational support to field teams • Track and report performance metrics • Collaborate with Operations Managers for regional consistency • Streamline projects and processes • Participate in talent acquisition and onboarding of technical staff

• Manage your time effectively to fulfill daily/weekly/monthly tasks at the highest level of quality. • Keep external partner POCs updated on the regular status and progress of your team. • Ensure the team is performing at expected quantitative and qualitative levels. • Contribute to critical team operations: including hiring, onboarding, training, quality control, feature request tracking, and team building. • Establish a quality-focused team culture with strong communication, accountability, and adherence to Crescendo Core Values. • Manage team issues and risks, and develop mitigation initiatives and contingency plans to reduce potential impact; activate and implement these strategies when necessary. • Examine required reports on a regular basis to confirm the information has been correctly added and to detect any trends or improvements. • Evaluate overall team happiness and engagement. • Directly manage and develop a team of high-performing team leads and associates. • Monitor individual wellbeing and drive success through effective performance management. • Perform regular 1:1s with all direct reports, as well as skip-levels with other team members. • Resolve personnel issues as they arise, leading disciplinary action as needed. • Work on development programs for associates and leads. • Assist leads with HR-related issues and policies, payroll and bonus structures, and the management of the team. • Participate in regular program reviews. • Perform internal quality control check-ins with assigned programs. • Support team leads and managers in establishing KPIs and meeting their program goals. • Provide the leadership team with status updates and solutions to milestones, deliverables, risk assessment, etc. • Ensure all solutions satisfy both the partner’s goals and the organization's vision. • Foster a problem-solving environment, demonstrating teamwork and innovation. • Establish a standard and encourage the learning and sharing of best practices. • Craft best practices and templates based on program needs/requirements.

• Work in the Martech team to implement best practices and get the most out of our Braze account; • Optimizing the use of the tool and supporting the evaluation and implementation of new technologies; • Operate Braze as a specialist to enable the marketing team to run the best-in-class marketing campaigns; • Provide ongoing support to the marketing team for accesses, training, optimization and best practices; • Explore and implement AI to optimize automation workflows, ensuring greater scale, personalization and agility across CRM communications; • Work with the different teams (globally) on the requests raised to our team; • Live the mission: inspire and empower others by genuinely caring for your own wellbeing and your colleagues. Bring wellbeing to the forefront of work, and create a supportive environment where everyone feels comfortable taking care of themselves, taking time off, and finding work-life balance.