Role Description They are now seeking to hire an Operations and Account Support Officer to provide critical administrative, project coordination, and compliance support that ensures smooth operational and client-related execution. Job Responsibilities - Operations & Account Support - Provide day-to-day administrative, scheduling, and operational support to the Chief Operating Officer - Assist the Account Manager with client documentation, correspondence, and record keeping - Provide administrative support to manage client accounts and service requests - Track client deliverables, action items, and follow-ups to ensure timely completion - Support the preparation of client reports, updates, and documentation packs - Assist with internal operational process documentation and improvements - Support invoice tracking and documentation coordination - Maintain accurate client, project, and operational records across company systems and filing platforms - Project & Site Coordination - Assist in tracking project timelines, schedules, deliverables, and progress updates - Coordinate communication and email flow between internal teams, site teams, contractors, and clients - Track subcontractor schedules and project progress updates - Maintain daily site reports and project documentation registers - Compliance & Licence Management - Monitor and track expiration dates for company trade licences, permits, and regulatory registrations - Coordinate the timely renewal of company licences and compliance documentation - Track employee certifications, insurance policies, and professional licences - Liaise with relevant authorities and service providers to ensure ongoing compliance - Maintain an updated compliance and renewal calendar to avoid missed deadlines - Assist in compliance tracking for safety documentation, permits, and inspections Qualifications - Proven administrative and coordination experience within the construction or building remediation industry - Excellent written and verbal English communication skills for professional email coordination and stakeholder management - High level of organisational and time-management skills with a strong attention to detail - Demonstrated experience handling project documentation, tracking schedules, and managing compliance records - Proficiency in Microsoft Office, including Word, Excel, and Outlook, at an intermediate to advanced level - Experience utilising online collaboration tools such as Microsoft Teams, OneDrive, and SharePoint - Ability to manage multiple priorities and meet strict deadlines in a fast-paced environment - Reliable and self-managing when working in a remote environment - Ability to work full-time hours aligned to Australian Eastern Standard Time business hours Nice-to-Have Skills - Experience liaising directly with Australian councils, regulatory authorities, or building compliance bodies - Prior experience supporting executive-level operations and account managers simultaneously - Familiarity with the strata, commercial, or government sectors within the Australian market Benefits - Permanent work-from-home set-up - Dayshift (Australian business hours) - Full-time job - HMO - Annual leave - 13th-month pay - With Government Mandated Benefits

• Referral Management & EHR Navigation: Proactively track down and pull missing clinical documentation required for patient referrals across multiple EHR systems (NextGen, eClinicalWorks, and AthenaOne) to ensure seamless patient onboarding. • Data & KPI Reporting: Compile, analyze, and distribute routine Key Performance Indicators (KPIs) to participating medical practices, ensuring transparency and program alignment. • Vendor Data Oversight: Review, verify, and monitor program data provided by our third-party digital health/service vendor to ensure accuracy and quality control. • Financial & Invoice Administration: Prepare and manage monthly invoices, tracking program expenditures and utilization accurately. • Physician Compliance & Documentation: Assemble, organize, and distribute monthly DocuSign packets for collaborating physicians to review, sign off on, and track.

Role Description We are looking for an operations manager capable of overseeing all daily operations at katana-us.com and its group, bringing structure, efficiency, and clarity. - Managing all daily operations across the company - Coordinating internal teams (support, creative, logistics, media buyers…) - Ensuring smooth execution of orders, customer support, workflows, and timelines - Implementing processes, SOPs, and operational improvements - Monitoring KPIs and maintaining operational dashboards - Managing communication with suppliers, partners, and external services - Supporting product launches and peak seasons (Black Friday, new brands…) - Troubleshooting operational issues and unblocking bottlenecks - Overseeing or coordinating website updates and changes when needed - Preparing the operational infrastructure for scale: new brands, more volume, more complexity - Working closely with the founder on strategic and execution-related decisions Qualifications - Real experience in e-commerce operations - Extremely organized, reliable, and execution-focused - Strong problem-solving skills and can stay calm under pressure - Experience in team management and recruitment - Ability to build structure inside an environment that moves fast - Experience with online tools (Shopify, Notion, Slack, support tools…) - Fluent in English - Available full-time and long-term - Bonus: Ambition to grow into a Head of Ops → COO position Benefits - Good compensation - Full remote flexibility (international applicants welcome) - A long-term role with high responsibility and autonomy - Potential career evolution (Ops → Head of Ops → COO) - Work with a team and founder with an ambitious and dynamic vision and execution - Being part of a fast-scaling international brand, a chance to build the operational foundation of a future 10-figure group

• Monitor production environments and applications, proactively identifying incidents and performance degradation. • Analyze logs, metrics and system behavior using observability tools. • Support incident troubleshooting in collaboration with development, QA and infrastructure teams. • Execute operational routines and adjustments via automated jobs. • Create and maintain dashboards and alerts for operational monitoring and KPI visibility. • Participate in the support and operation of critical environments. • Assist with technical documentation, operational procedures and continuous improvement. • Participate in deployments, validations and post-production monitoring.