• Build and manage long-form content programs, from inception to distribution to measurement • Lead two connected search programs: one that turns enterprise interest into revenue, and one that turns user interest into OSS installs • Plan content roadmaps that connect audience needs, product priorities, search intent, and measurable outcomes • Draft, edit, and publish high-quality assets such as ebooks, reports, guides, landing pages, customer stories, and campaign content • Collaborate across marketing to support launches, lifecycle moments, demand programs, and web experiences • Repurpose larger assets into connected content paths that improve reach, engagement, and conversion • Use search, performance, and audience data to identify opportunities, prioritize work, and improve revenue and OSS conversion paths • Build repeatable, scalable workflows that keep content programs organized and moving

Role Description A day in the life of a Large Loss Contents Property Adjuster: - You will be traveling to customer’s home and handling claims virtually. - Handle escalated claims files that have complex contents. - Conduct a thorough coverage investigation of the loss and ensure the policy was applied correctly. - You will be on site inspecting as well as using advanced video technology to collaborate with onsite vendors to identify damages and write a contents damage estimate. - Communicate empathetically with customers and help them through their claim process in a fast, fair and easy manner. - Negotiate claim settlements with customers in accordance with business unit standard methodologies. - Coordinate with structure adjusters to ensure holistic handling of the claim file. - Use data and analytics to tell a story and influence decision making. You'll wear a few hats that will require a level of experience: - The Customer Service Expert: You’ll live into Allstate’s Claims Culture by caring, empowering, and restoring, and you will accomplish that by being compassionate, clear, and a committed partner in each Property claim. You lead with empathy, always. - The Investigator: You’ll confidently and independently investigate property claims by performing detailed reviews of damage and interpreting policies to determine coverage. - The Effective Communicator: You’ll use phone, emails and sometimes even video chat with customers to help them through a fast, fair, and easy claims process. You’ll also incorporate a specific approach to claim handling to offer the customer their preference of communication to efficiently discuss their claim needs and keep them updated on the claim progress. - The Negotiator: You will evaluate and negotiate claims settlements with customers, vendors, third party carriers and claimants, in accordance with all legal and business standard methodologies. With negotiations, you will incorporate tactics in handling challenging and complex situations. - The Problem Solver: You’ll utilize multiple tools to get the job done in a fast-paced environment, including estimate tools, job aids, and additional settlement platforms, all while using your sharp critical thinking skills. - The Recorder: You’ll protect the company financially by executing policies along policy agreements, and you keep a clear record of your work in a claims system that you will be trained on. You’ll accomplish this by ensuring timely and accurate documentation is completed as you work on each claim. Qualifications - Have prior experience using estimating software like Xactimate for complex contents estimating, preferred. - Previous experience handling property insurance claims, preferred. - Value providing an effortless customer service experience. - You enjoy the ability to work independently starting your day from home. - View problems and setbacks as opportunities for improvement and look forward to coming up with creative solutions. - Are organized and able to multi-task in a fast-paced environment. - Are known for clear and professional communication – both written and verbal. Requirements - Must have a valid driver’s license. - You’re provided with comprehensive training: - The training program is designed to help you build a claims foundation and understand the systems and processes in your day-to-day work. - Ongoing training opportunities for continuous improvement happen regularly on the job. - Notice of Licensing Requirement: - As a condition of employment, your office/area may require you to obtain an adjuster and/or an appraiser license which includes passing an additional background check with the Department of Labor. If applicable, you will be required to secure license(s) within 60 days of hire. - As a requirement of employment, individuals who currently hold an active insurance license must terminate all existing appointments prior to onboarding and must not hold any outside appointments at any point during employment. - Applicants seeking an adjuster role who also hold a resident producer license must formally surrender that license when instructed to by the licensing team. - By proceeding with the application process, applicants acknowledge and accept these licensing requirements and agree to comply. Benefits - Based on our Company Car Guidelines, this role may qualify for a company car. Our leadership team determines this based on annual work mileage for this location. You may be required to use your personal vehicle until these guidelines are met. We offer mileage reimbursements for personal vehicle usage during work. - Base compensation offered for this role is $37.50-$52.84 hourly and is based on experience and qualifications. - Allstate provides a comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse. - Employees eligible to work from home also receive a monthly connectivity reimbursement to help offset internet costs. - When working from home, you must have a dedicated, private workspace free from distractions, along with appropriate desk and seating. Reliable internet is required, with minimum speeds of 50 MB download and 5 MB upload.

Role Description This is a remote position. We are seeking an experienced and detail-oriented and independent External Moderator to ensure fairness, validity, and consistency in MSI’s assessment processes. This role strengthens the integrity of assessment design and marking practices across our online programmes. Key Responsibilities - Pre-Assessment Moderation - Review assessment briefs before release (where applicable). - Ensure alignment between assessment tasks and module learning outcomes. - Evaluate clarity, fairness, and cognitive level of assessment tasks. - Recommend revisions where necessary. - Post-Assessment Moderation - Moderate a representative sample of marked assessments. - Verify correct application of marking rubrics. - Confirm fairness and consistency across cohorts. - Recommend remarking or corrective action where required. - Quality Assurance & Standards - Confirm internal moderation processes were followed. - Identify inconsistencies or systemic issues in marking. - Support continuous improvement of assessment quality. - Reporting & Governance - Submit moderation reports per module per cycle. - Indicate approval, conditional approval, or required corrective action. - Escalate significant concerns to the Quality Assurance Manager. Qualifications - Honours Degree minimum (master’s preferred) in relevant discipline. - Subject matter expertise. - Experience in assessment and moderation within higher education. - Strong understanding of academic quality assurance principles. Requirements - May not be employed by MasterStart, MasterStart Institute or MasterStart SA. - May not be the primary lecturer of the module moderated. - Must declare conflicts of interest. - Must operate independently and objectively. Engagement Terms - Contract-based appointment (per assessment cycle or annual contract). - Remote engagement with attendance at virtual governance meetings as required. - Fee per module moderated (experience dependent). - Paid upon submission of approved moderation report. - Remote (South Africa).

Title: Inside Senior Property Adjuster - Dallas, TX Location: DALLAS Texas United States Type: Full-Time Job Description: Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity As a Senior Property Adjuster, you will work within defined guidelines and framework, investigate, evaluate, negotiate and settle complex property insurance claims presented by or against our members. Confirm/analyze coverage, recognize liability exposure and negotiate equitable settlement in compliance with all state regulatory requirements. Recognize and empathize with members' life events, as appropriate. This role is remote eligible in the continental U.S. However, individuals residing within a 60-mile radius of a USAA office will be expected to work on-site three days per week. USAA office locations are Chesapeake, VA, Colorado Springs, CO, Phoenix, AZ, San Antonio, TX and Tampa, FL. Relocation assistance is not available for this position. This position is for the Dallas, TX Metro area. The Inside Senior Property Adjuster role is a telephone concentrated environment without physical inspection of loss. This is an hourly, non-exempt position with paid overtime available. Training will be approximately 12 weeks, Monday – Friday and hours may vary by location. Upon successful completion of training, employees will transition to an eight-hour work shift ranging between 8:00 am – 5:30 pm (local time) Monday to Friday with availability for occasional evenings and weekends based on business needs. What you'll do: - Proactively manage assigned claims caseload comprised of claims with moderate complexity damages that require commensurate knowledge and understanding of claims coverage. - Partner with vendors and internal business partners to facilitate moderate complexity claims resolution. May also involve external regulatory coordination to ensure appropriate documentation and compliance. - Investigate claim damages by conducting research from various sources, including the insured, third parties, and external resources. May identify and resolve potential discrepancies and identify subrogation potential resulting from unusual characteristics. - Identify coverage concerns, review prior loss history, determine and create Special Investigation Unit (SIU) referrals, when appropriate. Determine coverage through analyzing investigation information involving moderate complexity policy terms and contingencies. - Determine and negotiate moderate complexity claims settlement. Develop recommendations and collaborate with management for determining settlement amounts outside of authority limits and accurately manages claims outcomes. - Maintain accurate, thorough, and current claim file documentation throughout the claims process. - Apply proficient knowledge of estimating technology platforms and virtual inspection tools; Utilize platforms and tools to prepare claims estimates to manage moderate complexity property insurance claims. - Apply working knowledge of industry standards of inspection, damage mitigation and restoration techniques. - Serve as an informal resource for team members. - Recognize and address jurisdictional challenges such as applicable legislation and construction considerations. - Support workload surges and catastrophe (CAT) response operations as needed, including mandatory on-call dates and potential evening, weekend, and/or holiday work outside normal work hours. - May be assigned CAT deployment travel with minimal notice during designated CATs. - Work various types of claims, including ones of higher complexity, and may be assigned additional work outside normal duties as needed. - Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: - High School Diploma or General Equivalency Diploma. - 2 years relevant property adjusting and/or claims adjusting experience handling moderately complex claims or construction related industry/insurance experience. - Developing knowledge of residential construction. - Working knowledge of estimating losses using Xactimate or similar tools and platforms. - Demonstrated negotiation, investigation, communication, and conflict resolution skills. - Working knowledge of property claims contracts and interpretation of case law and state laws and regulations. - Proficient in prioritizing and multi-tasking, including navigating through multiple business applications. - May need to travel up to 50% of the year (local & non-local) and/or work catastrophe duty when needed. - Acquisition and maintenance of insurance adjuster license within 90 days and 3 attempts. What sets you apart: - Currently reside in the Dallas, TX Metro area. - Experience handling water loss claims including water mitigation, water loss estimating and reconciliation. - Experience desk adjusting property claims involving Dwelling, Other Structures, Loss of Use, and Contents using virtual technologies (Hosta, Hover, Xactimate, ClaimsX). - Experience handling large loss complex claims (i.e., water, vandalism, malicious mischief, foreclosures, earth movement, appraisal, collapse, etc.). - Experience with full file ownership handling claims from start to finish (FNOL, estimating, reviewing policy, making coverage decisions, settlement). - Insurance industry designations such as AINS, CPCU, AIC, SCLA (or actively pursuing). - Proficiency in Xactimate (Level 1 and/or Level 2 certification). - Experience in a call center environment. - Currently hold an active Adjuster License. - Bachelor’s degree. - US military experience through military service or a military spouse/domestic partner. Physical Demand Requirements: - May require the ability to crouch and stoop to inspect confined spaces, to include attics and go beneath homes into crawl spaces. - May need to meet all USAA safe driving requirements including verification of driving record through MVR & possession of valid driver’s license. - May require the ability to lift a minimum of 35 pounds to include lifting a ladder in and out of the trunk of a car. - May require the ability to climb ladders and traverse roofs, this includes the ability to work at heights while inspecting roofs and attics. Compensation range: The salary range for this position is: $63,590 - $121,530. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.