Assist probate judges by managing case compliance and monitoring progress, preparing necessary documents, and identifying issues for judicial review to ensure timely case disposition and effective case management.

• Provide program-level leadership across multiple concurrent data center design projects • Monitor program performance including schedule, budget, staffing, and risk • Identify and resolve program-level constraints impacting delivery • Ensure consistency of execution across multiple projects and clients • Support Design Managers and Project Managers in maintaining successful delivery • Support business development and proposal writing for new pursuits. • Lead preparation of major technical and commercial proposals, including: Go / No-Go coordination, Proposal schedules and deliverable management, Fee strategy coordination, Staffing plans and resource alignment, Executive review coordination, Interview preparation and coaching • Coordinate closely with Client Account Managers, and Technical Leaders • Improve proposal processes, templates, and win strategies • Support capture planning for strategic pursuits • Serve as a key point of contact for strategic clients • Participate in client meetings, presentations, and program reviews • Support Client Account Managers in maintaining strong client relationships • Help identify new opportunities within existing client programs • Assist in managing client expectations and overall client experience • Travel as needed for project-related activities such as client meetings and site visits.

• Act as the Program Manager backup, ensuring uninterrupted program execution • Manage daily team coordination, schedules, and action item tracking • Prepare and deliver status reports, PMR presentations, and executive briefings • Track and report KPIs and SLA metrics (SS-1 to SS-23) • Oversee staffing activities, including onboarding, offboarding, and clearance verification • Coordinate transition activities aligned with PWS requirements • Support quality management processes, including audits and corrective action plans (CAPs)

• Monitor incoming escalation queues in real time and ensure timely triage and assignment of all cases • Assign 100% of cases to the appropriate internal resource within defined SLA targets (typically within 20 minutes or faster) • Analyze case details to determine priority, ownership, and appropriate routing path • Collaborate with internal teams and senior team members when case ownership or routing is unclear • Respond to internal chat and email requests promptly, maintaining high responsiveness standards • Prioritize high-visibility communications, including executive-level escalations • Maintain awareness of queue health, workload distribution, and team availability • Proactively escalate risks or challenges impacting case assignment • Support reporting, data tracking, and operational analysis activities • Ensure adherence to operational processes, policies, and SLA commitments • Participate in coverage rotations, including potential weekend or on-call support as needed