TechnoMile

TechnoMile provides various cloud technologies, digital automation, machine learning, and data analysis solutions designed to provide an information advantage a

Technical Support Consultant, Microsoft Dynamics

Location

Virginia

Posted

13 days ago

Salary

0

Seniority

Senior

No structured requirement data.

Job Description

Technical Support Consultant, Microsoft Dynamics

TechnoMile

Technical Support Consultant, Microsoft Dynamics Location: Hybrid, McLean, VA, US Full Time Requisition ID: 1248 About the Role TechnoMile is hiring a Technical Support Consultant with deep Microsoft Dynamics expertise to serve as the technical backbone of our enterprise support function. This is a hands-on technical role: you'll diagnose and resolve complex issues across Dynamics 365 configurations, customizations, and integrations. Strong customer communication matters but the core of this role is technical problem-solving. This full-time position reports to our Director of Customer Support. What You’ll Do - Investigate and resolve complex Dynamics 365 issues across Sales, Customer Service, and Customer Engagement — including plugins, workflows, customizations, and integrations. - Perform root-cause analysis on production incidents: read logs, trace API calls, debug Power Automate flows, and inspect plugin execution pipelines. - Debug JavaScript web resources, C# plugins, business rules, and custom workflow activities; review or write small fixes when needed. - Troubleshoot Dataverse: security roles, relationships, calculated/rollup fields, FetchXML queries, and performance issues. - Build, debug, and maintain data integration packages using KingswaySoft (SSIS Integration Toolkit for Dynamics 365) — including connection managers, source/destination components, and error handling for high-volume data loads and migrations. - Diagnose solution import/export failures and environment migration issues across Dev/Test/Prod tiers. - Reproduce issues in sandbox environments and hand off well-documented bug reports to product engineering. - Act as the technical escalation point for support agents and own complex cases through resolution. - Translate technical findings into clear explanations for customer admins, developers, and executives during incidents. Qualifications - 3+ years hands-on with Microsoft Dynamics 365 / Dataverse in a support, consulting, or customization role. - 2+ years in a customer-facing technical role with clear communication skills under pressure. - Proven ability to debug plugins (C#), JavaScript web resources, and Power Automate flows. - Strong Power Platform knowledge: Power Automate, Power Apps, custom connectors. - Hands-on experience with KingswaySoft SSIS Integration Toolkit for Dynamics 365, including building and troubleshooting ETL packages. - Experience troubleshooting integrations with external systems (REST APIs, Azure Functions, Logic Apps). - Comfort reading C#, JavaScript, and JSON to isolate problems. Nice to have - Microsoft certifications (PL-200, PL-400, PL-600). - Experience with Azure (Application Insights, Functions) or SQL for log analysis. - Familiarity with Power Platform ALM tooling (CLI, XrmToolBox, Azure DevOps). - Experience with SSIS beyond KingswaySoft (custom script tasks, deployment to SQL Server Integration Services Catalog). Who We Are TechnoMile provides AI-enabled cloud solutions that empower GovCon, aerospace and defense, and other government-focused companies to modernize operations. Our SaaS products help clients: - Optimize business development and sales processes. - Streamline and de-risk contract management. - Unlock the value of public and private data for a competitive advantage. Today, more than 200 companies rely on TechnoMile, including over half of the top 10 federal defense contractors and the top 10 IT government contractors. Our Culture - Hungry, Humble, and Smart. We foster continuous learning and career growth, offering tuition reimbursement and ongoing development opportunities. - Innovative. We embrace challenges and create solutions others cannot. - Flexible. Remote, hybrid, and in-office options support your best work. - Global. With teams across the U.S. and India, we collaborate worldwide with one mission. Benefits - Multiple healthcare plan options. - Flexible PTO. - 401(k) with 4% company match (after 90 days)

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