Neighborly Brands

Title: Franchise Business Coach Location: Irving United States time type: Full time job requisition id: JR0003744 Job Description: Are you looking for a place where you can bring your drive? Welcome to Neighborly-the hub of service brands that connects customers to top-notch local experts who repair, maintain, and enhance homes and businesses. Our long-standing business, with over 40 years of experience, is focused on strategic innovation as we build the future of home and business services. Bring your drive to the table as we unlock new doors together, taking your career to the next level. Bring your experience and be empowered to innovate. As a Franchise Business Coach on the Window Genie team, a typical day for you will include: - Providing operational support to franchise owners, including anything from helping them with day-to-day operations to guiding strategic planning. - Communicate with the franchisor, keeping them updated on the status of franchisees and providing them with feedback on the franchise system. - Gathering and analyzing data used to track franchisee performance and identify areas for improvement. - Motivate and coach franchisees. This could involve providing them with feedback, helping them to set goals, and celebrating their successes. - Enforce franchise compliance, ensuring that franchise owners are following the franchisor's rules and regulations. Bring your skills and be inspired to achieve success. (Required qualifications) - Experience: 5 years of franchise/business consulting/small business owner. - Understanding of the business's Profit & Loss, and how to drive profitability. - Knowledge of a variety of field operation concepts, practices, and procedures is required. - Skills: - Proven experience building relationships - Outstanding communication skills - Mastery of MS Office - Sense of humor - A track record of setting goals and delivering results - Enthusiastic learner with a positive attitude - Leadership skills. Business acumen. Problem solving - Education: A bachelor's degree or a combination of education and equivalent experience is required. - Schedule / in-office requirements: - Hybrid schedule working 3 days in the office and 2 days remote in Irving, TX. - 25% travel required. Bring your goals and be enabled to reach them. - Competitive Pay: Commensurate with experience - Schedule: Full-time, Monday - Friday, 8 AM to 5 PM (local time) - Financial Benefits: Equity and annual bonus opportunities - Perks: Paid time off, Paid holidays, Recess breaks, wellness programs Neighborly is fully committed to Equal Employment Opportunity and to attracting, retaining, developing and promoting the most qualified employees without regard to their race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, or any other characteristic prohibited by federal or state law. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity and encouraged to be their authentic self.

• Serving as the primary sales and business development liaison between the home office and franchise locations, ensuring alignment with RPM’s strategic objectives. • Promoting and implementing RPM’s Wealth Optimizer Portfolio systems to increase real estate transaction volume and enhance investor engagement. • Building strong, trust-based relationships with franchisees to support their success in Property Management sales. • Developing and deliver training programs that teach Franchise Business Owners how to conduct effective sales meetings. • Leveraging RPM’s tools, programs, and systems to reinforce the brand’s value proposition and expand service offerings. • Designing and managing local, regional, and national strategic partnership programs to generate new investor leads. • Establishing referral networks and partnerships that drive qualified prospects to franchise operations. • Owning the Real Property Management acquisition strategy, partnering with Franchise Business Owners to support local acquisitions to scale businesses.

• Collaborate with Team Members: Work together to provide excellent customer care and identify growth opportunities • Professionalism and Discipline: Maintain a high level of professionalism and discipline when interacting with both external and internal customers • Project Delivery: Ensure timely and successful delivery of projects, consistently meeting due dates • Inbound Communication: Answer inbound phone calls and monitor inbound emails from customers and franchisees • Work Queue Management: Monitor the work queue, make outbound calls to customers to set appointments as needed, and enter, process, and schedule work orders throughout your shift • Outbound Calling: Proactively make outbound calls to set customer appointments • Team Assistance: Assist other teams within the Call Center as assigned

• Direct, administer and coordinate operations and growth of HouseMaster • Support the President in business development, operation, and growth • Develop and implement procedures for communication between Company and franchisees • Regularly evaluate overall operations and franchisees’ businesses • Hire, develop, oversee and manage teams of Sure Start and Franchise Business Coaches • Monitor franchisees’ financial performance and health • Maintain a Book of Business of top producing franchise owners • Drive year-over-year same store sales growth through strategic sales programs • Collaborate with franchisees and corporate stakeholders

Financial Reporting Manager, Accounting Irving, TX Full time JR0003560 Are you looking for a place where you can bring your goals, passion and drive? Welcome to Neighborly—the hub of service brands that connects customers to top-notch local experts who repair, maintain, and enhance homes and businesses. Our long-standing business, with over 40 years of experience, is focused on strategic innovation as we build the future of home and business services. Bring your ambition to the table as we unlock new doors together, taking your career to the next level. Bring your experience and be empowered to innovate. The Financial Reporting Manager is a hands-on, individual contributor role, responsible for the preparation of timely and accurate financial statements in compliance with Generally Accepted Accounting Principles, and serving in a technical accounting advisory capacity. The Financial Reporting Manager plays a key role in preparing, coordinating, reviewing and monitoring various reports related to debt covenant compliance and sponsor-required reporting, among others. Responsibilities include evaluating and implementing process improvements and internal controls to ensure accurate and timely financial statements and compliance reports. The Financial Reporting Manager will have contact with senior-level management and the Company’s investors, debtholders and external audit team which requires strong interpersonal and communication skills, both written and verbal. The successful candidate will be organized and detail oriented, able to adhere to strict deadlines, and maintain a high degree of accuracy…while having fun in the process! - Participates in monthly, quarterly, and year-end closes as assigned, which may include adjusting journal entries, consolidations, reconciliations, and related analysis and reporting - Prepares monthly consolidated financial statements, for internal use - Prepares, coordinates, reviews and monitors various reports related to debt covenant compliance and sponsor-required reporting - Leads the quarterly preparation and provisioning of financial statements and compliance certificates to external parties as required - Leads the preparation and review of the audited financial statements and footnotes at least annually, including the assignment, review, tie-out, and approval of footnotes and supporting schedules - Assists in the preparation of the Management, Discussion and Analysis as required - Completes technical accounting research and evaluation to recommend and document the Company’s accounting positions and policies - Collaborates with accounting department leadership and staff to support overall department goals and objective Bring your skills and be inspired to achieve success. (Required qualifications) Experience: - Active CPA license preferred - Combined 5+ years professional experience in corporate accounting/reporting and auditing/assurance - Public accounting assurance experience strongly preferred - SOX knowledge and experience preferred Skills: - Requires well-developed knowledge of external financial reporting procedures and disclosure requirements - Must have strong knowledge of generally accepted accounting principles and ability to research, analyze, interpret, and apply technical accounting guidance - Technical accounting research exposure along with policy evaluation and recommendations, as well as evaluation and implementation of new accounting guidance - Demonstrated technical writing skills required - Displays willingness and ability to make decisions, exhibits sound and accurate judgment and makes timely decisions Education: - Bachelor’s degree in Accounting or similar field required; MBA or master’s degree in Accountancy preferred Schedule / in-office requirements: Hybrid at our Irving, Texas headquarters or our Waco, Texas headquarters. Bring your goals and be enabled to reach them. - Competitive Pay: Base + Annual Bonus Potential + Associate Equity Brand: Neighborly - USA Shared Services

• Provide structured operational and systems support to the Director of Systems. • Maintain accurate and up-to-date SOPs, processes, and policies. • Support key technology platforms. • Manage documentation and owner system requests. • Deliver structured systems training to franchise owners and internal team members. • Implement version control and structured change management practices. • Identify documentation gaps and create new SOPs as needed. • Maintain a centralized knowledge library.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description As a Genesys Administrator on the Call Center team, a typical day for you will include: - Provide first-level support for issues related to the Genesys Cloud platform, including user provisioning, call routing, IVR flows, desktop and voice issues, and basic troubleshooting. - Assist with onboarding and offboarding of contact center users, ensuring proper configuration, access rights, and phone provisioning. - Perform core administrative tasks including skilling and queuing management, dashboarding and report generation, and standard CCaaS configurations. - Work across departments for issues involving integrated platforms. - Document support activities, resolutions, and procedures in the help desk ticketing system. - Escalate complex issues to Tier 2/3 support or vendor support teams as needed. - Embed into projects to drive ongoing operational excellence. - Collaborate with IT and contact center operations to ensure seamless user experiences. - Maintain platform and call flow documentation, knowledge base articles, and user guides to support self-service and training initiatives. - Provide training support to operations teams, assisting with driving proficiency at all layers of the business. - Monitor system alerts and performance dashboards to proactively identify and address issues. Qualifications - 1–3 years of experience in a help desk or IT support role, preferably in a contact center environment; experience working with internal and 3rd parties including BPOs preferred. - Familiarity with Genesys Cloud or other CCaaS platforms and telecom/contact center infrastructure is highly desirable. - Strong problem-solving skills and attention to detail. - Excellent verbal and written communication skills. - Ability to work independently and manage multiple priorities with a focus on accurate, timely resolution. - Bachelor's Degree in Computer Science or other related fields. Requirements - Open to fully remote. - If local, hybrid working model is Monday-Wednesday in office, Thursday/Friday from home. - Office locations: 500 E John Carpenter Fwy, Irving, TX; 1010 N University Parks Drive, Waco, TX. Benefits - Competitive Pay: Commensurate with experience. - Schedule: Full-time, Monday – Friday, 8 AM – 5 PM local time zone. - Financial Benefits: Equity and bonus opportunities.

• Evaluate and optimize current systems, on boarding and training practices to ensure uniformity and best practices. • Collaborate with top franchisees and other Brands to develop and implement innovative systems. • Design and manage reporting tools to track progress, measure performance, and identify areas for improvement. • Be the driver of feature development, prioritization and rollout process for CaN and the portal based on feedback from brand, FO, reporting, and other inputs to maximize conversion and customer satisfaction. • Oversee onboarding process ensuring monthly goal achievement. • Ensure success for agents, brands, and FOs through set up of CaN and integration with POS, where applicable. • Develop and implement tools and strategies to boost sales, reduce costs, and improve operational efficiency. • Analyze customer needs, agent effectiveness and provide direction on best practices and emerging trends. • Create and own the business case for the CaN application and drive for approval with brand leadership and other technical and non-technical stakeholders. • Manage and update pricing models, ensuring accuracy and profitability.

As a Manager of Systems & Integrations on the Call Center team, a typical day for you will include: Evaluate and optimize current systems, onboarding and training practices to ensure uniformity and best practices. Collaborate with top franchisees and other Brands to develop and implement innovative systems. Design and manage reporting tools to track progress, measure performance, and identify areas for improvement. Be the driver of feature development, prioritization and rollout process for CaN and the portal based on feedback from brand, FO, reporting, and other inputs to maximize conversion and customer satisfaction. Oversee onboarding process ensuring monthly goal achievement. Ensure success for agents, brands, and FOs through setup of CaN and integration with POS, where applicable. Develop and implement tools and strategies to boost sales, reduce costs, and improve operational efficiency. Analyze customer needs, agent effectiveness and provide direction on best practices and emerging trends. Create and own the business case for the CaN application and drive for approval with brand leadership and other technical and non-technical stakeholders. Manage and update pricing models, ensuring accuracy and profitability.

• Analyze financial information detailing income, expenses, assets, and liabilities and prepare balance sheet, profit and loss statement, and other reports to summarize current and projected company financial position. • Compile and analyze financial information to prepare entries to general ledger accounts, documenting business transactions. • Operate as the lead point of contact for any and all matters specific to your franchise business owners. • Prepare/review and assist with bank account reconciliations. • Train and support franchise and staff in industry software accounting practices and procedures. • Support franchises with special accounting requests. • Maintain confidentiality of personal information • Understand and apply generally accepted accounting principles within the business environment.