Title: Disabled Bay Support Officer Location: Enfield UK Reference Number: EAC-002640 Salary: Scale 5 £32,535 - £34,998 Department: Environment and Communities Location: Civic Centre Site Contract type: Permanent Division: Environment & Communities Hours Per Week: 36 Contract End Date: Not specified Interview Date: tbc Job Description: Transport, Climate and Place is a service area within Environment and Communities Department. The team delivers a challenging and at times high-profile programme that supports more sustainable travel, improves local environments, and helps create a greener, healthier borough. The service is involved in a wide range of initiatives, including walking and cycling improvements, traffic management schemes, and parking interventions that support residents’ needs. We have an opportunity within the Design and Construction team for a Disabled Bay Support Officer, who will play a key role in delivering a fair and accessible parking service for residents across the borough. You will support the assessment and delivery of personalised disabled parking bays, working closely with engineers and residents to ensure applications are processed in line with council policy and relevant legislation. This will include undertaking site visits, reviewing parking conditions, assessing safety and accessibility, and making evidence-based recommendations to inform decision-making. A key part of the role will involve communicating with residents, carers and stakeholders, providing clear updates throughout the application process, and responding to enquiries with sensitivity and professionalism. You will also support the administration of traffic orders, maintain accurate records, and contribute to performance monitoring and reporting. You will need strong organisational and data management skills, with the ability to manage a varied workload and prioritise effectively. Experience of working with data systems and Microsoft Office packages is essential, and you should be confident working both independently on site and collaboratively as part of a team. The role requires regular travel across the borough to undertake site visits, so you will need to be comfortable working in a field-based environment. This is an exciting opportunity to contribute to a service that makes a real difference to residents’ daily lives, supporting accessibility and inclusion across the borough. We are passionate about our people and how we deliver services to our community in Enfield. That’s why we encourage a culture that puts our customers at the heart of everything we do - by empowering our people to work together to find solutions, be open, honest and respectful, take responsibility and listen and learn. Why it's great to work for Enfield Council: - An excellent pension through the Local Government Pension Scheme (LGPS). - Up to 32 days annual leave depending on grade and length of service. You will also get eight public holidays per year and an extra day off at Christmas. - A blend of remote and office based working for most roles. - Interest free season ticket loan repayable over three or ten months. - Career development and learning experiences from a range of training courses and learning methods. - Employee Assistance Programme to provide advice and counselling services. This is a free and confidential service available to staff and members of their family. - Health and leisure discounts and tax-free bikes for work. - 1 month paid sabbatical for Children’s Social Workers If you have previously applied for this role within the past 6 months, unfortunately, a second application will not be considered.

Role Description Mercier Consultancy is on the hunt for a passionate and skilled Spanish-Speaking Customer Expert to become a vital part of our dynamic logistics delivery team in Greece. This thrilling opportunity allows you to leverage your Spanish language skills to provide outstanding support and service to our valued Spanish-speaking customers in the logistics and delivery industry. As a team member, you will be pivotal in facilitating effective and efficient communication between our customers and operational services, thereby enhancing overall customer satisfaction. You will serve as a crucial link, ensuring that customer inquiries, concerns, and feedback are accurately conveyed and addressed in a timely manner. - Provide professional customer support in Spanish related to logistics and delivery inquiries. - Assist customers with tracking shipments, resolving delivery issues, and answering service-related questions. - Maintain accurate documentation of customer interactions in the CRM system. - Collaborate with internal departments to ensure timely and accurate delivery solutions. - Gather customer feedback to help improve logistics services. - Stay updated on company policies, logistics processes, and industry best practices. Qualifications - Exceptional fluency in Spanish (written and spoken) is essential. - Applicants must have at least a B2 level of fluency in English. - Previous experience in customer service, preferably within logistics or delivery sectors, is advantageous. - Strong communication and problem-solving skills with a customer-first mindset. - Ability to work effectively in a fast-paced environment. - Familiarity with CRM systems and digital communication tools preferred. - Willingness to live and work in Greece. - Self-motivated, organized, and able to work both independently and in a team. Benefits - Competitive Monthly Salary - Fully Paid Relocation Package - Monthly Performance Bonus - Health Insurance - 2 Extra Salaries Per Year - And Much More...

Title: Customer Service Agent-Rocky Mount Location: Nash County United States Job Description: Agency Dept of Revenue Position Number Grade NC08 About Us The North Carolina Department of Revenue is committed to excellence in tax administration, ensuring secure and efficient collection of revenue to fund vital public services. We are an employer of choice offering excellent benefits, competitive pay, professional development, and career advancement. Our dedicated team provides accurate information, achieves high compliance, and delivers innovative services with integrity and fairness. DOR is an equal opportunity employer hiring qualified candidates regardless of race, color, gender, national origin, religion, age, disability, or political affiliation. Description of Work Step into a meaningful role with the North Carolina Department of Revenue as a Customer Service Agent. In this position, you'll make a real impact by guiding taxpayers, supporting compliance with North Carolina Revenue Laws, and delivering clear, accurate assistance over the phone. Join a team dedicated to providing outstanding service to communities across our state. We are currently hiring Customer Service Agents in our Rocky Mount location. SALARY: Starting Salary: $39,244 per year. Spanish Bilingual Premium: Immediate 5% salary bump ($41,206/per year) if you are fluent in Spanish. Training Completion Raise: Qualify for 5% salary increase upon successful completion of the training program. Our Hybrid-to-Remote Path: We believe in setting you up for success with structured, onsite support before transitioning you to working from home: Weeks 1-3 (Training): In-office full-time at your selected branch (Greensboro, Raleigh, or Rocky Mount). Weeks 4+ (Transition): Gradual shift to hybrid work, beginning with one day per week working from home, then increasing to two days per week. Post-Graduation (~8 months): After completing the training program, you will transition to almost 100% work from home, with only one mandatory in-office day per month. Training Plan: You do not need any prior tax experience to succeed in this role. Our comprehensive training program is designed to teach you everything you need to know - from understanding North Carolina tax concepts to navigating department systems with confidence. Whether you are new to state government, or tax related work, we will guide you step-by-step and equip you with the knowledge and skills required to assist taxpayers effectively. This position also offers valuable exposure to a wide range of tax topics and agency processes, laying the foundation for career mobility and advancement within the Department. You will join a team committed to delivering outstanding service to communities across North Carolina. More about the work: - Professionally manage a high volume of incoming calls through designated phone queues - Provide clear and accurate guidance to taxpayers and their representatives regarding refunds, payment plans, tax notices, account balances, tax laws, and Department policies - Complete thorough training program to confidently interpret and explain personal income tax as well as sales and use tax laws After successfully completing training, you will possess the knowledge, skills and abilities that support career growth and advancement within the agency and have the option to work remotely. Knowledge Skills and Abilities/Management Preferences - Strong communicator, both written and verbal, with the ability to express ideas clearly and concisely - Experience using a computer and proficiency in word processing - Demonstrated ability to maintain courteous and professional behavior when handling controversial matters and dealing with irate customers Effective July 1, 2025, candidates now meet the minimum qualifications of a position if they have the minimum education and experience listed from the class specification. The knowledge, skills, and abilities listed in the vacancy announcement should be used as management preferences and be used to screen for the most qualified pool of applicants. COMPENSATION & BENEFITS: The state of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis). Some highlights include: - The best funded pension plan/retirement system in the nation according to Moody's Investor's Service - Twelve paid holidays per year - Fourteen vacation days per year which increase as length of service increases and accumulates year-to-year - Twelve sick days/year which are cumulative indefinitely - Paid Parental Leave - Personal Observance Leave and Community Service Leave - Longevity pays lump sum payout yearly based on length of service - 401K and 403(b) plans - Eligibility for the Public Service Loan Forgiveness Program The North Carolina Department of Revenue is committed to excellence in tax administration, ensuring secure and efficient collection of revenue to fund vital public services. We are an employer of choice offering excellent benefits, competitive pay, professional development, and career advancement. Our dedicated team provides accurate information, achieves high compliance, and delivers innovative services with integrity and fairness. DOR is an equal opportunity employer hiring qualified candidates regardless of race, color, gender, national origin, religion, age, disability, or political affiliation. This position is subject to federal and state criminal background checks that may include fingerprinting and verification of tax compliance. "Tax compliance" is defined as having filed and paid all North Carolina State taxes owed each year leading up to the current calendar year or currently in a non-delinquent payment status with the State of North Carolina on taxes that are currently owed to the state. To be considered within the most qualified pool of applicants and receive credit for your work history and credentials, you must document all related education and experience on the State of North Carolina application in the appropriate sections of the application form. Any information omitted from the application cannot be considered for qualifying credit. Minimum Education and Experience Some state job postings say you can qualify by an "equivalent combination of education and experience." If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details. High school diploma or General Educational Development (GED) diploma and two years of related administrative experience; or equivalent combination of education and experience. EEO Statement The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.

Title: Customer Service Representative (Remote - Albany, NY) Location: Continental US Working time: Full-time Job Description: Description & Requirements Maximus is currently hiring for Customer Service Representatives to join our New York State of Health (NYSOH) team. This opportunity requires 10 days of onsite training in Albany, NY with opportunity to work remotely after successful completion of the 10 days onsite. Training is a total of 6 weeks. Candidates must reside within 100 miles of Albany, NY. Every day, Customer Service Representatives (CSRs) at Maximus are entrusted to serve some of the most vulnerable communities by providing customer care to millions of New Yorkers who need to maneuver through complex healthcare plans. During these uncertain times we ensure that we are delivering the best outcomes possible for our clients and customers - ensuring every action is thoughtful, open, transparent, and done with integrity. To prepare you for this role, Maximus provides paid, comprehensive training which ensures our customer service representatives care for each caller with the highest levels of knowledge and professionalism. Why Maximus? - Competitive Compensation - Quarterly bonuses based on performance included! - ️ Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance. - Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching. - ️ Paid Time Off Package - Enjoy PTO, Holidays, and sick leave, along with Short and Long Term Disability coverage. - Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP). - Recognition Platform - Acknowledge and appreciate outstanding employee contributions. - Tuition Reimbursement - Invest in your ongoing education and development. - Employee Perks and Discounts - Additional benefits and discounts exclusively for employees. - Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs. - Professional Development Opportunities- Participate in training programs, workshops, and conferences. Essential Duties and Responsibilities: - Answer incoming calls from consumers including the general public, prospective enrollees and people assisting enrollees or acting on their behalf in accordance with all performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policies. - Respond effectively to all forms of inbound and outbound contacts. - Track and document all inquiries using the applicable systems. - Transfer/refer consumers to appropriate entities according to the established guidelines. Facilitate the fulfillment of caller requests for materials via mail, email, or download. - Facilitate translation services for non-English speaking callers according to procedures. - Escalate calls or issues to the appropriate designated staff for resolution as needed. - Attend meetings and trainings as requested and maintain up-to-date knowledge of all programs and systems. - Process new applications for health care coverage via telephone including building tax household, household income, eligibility determinations, interpreting determinations made by the Marketplace, and enrollment into health plans. - Process life event changes, demographic updates, disenrollment requests, and special enrollment periods as requested. - Respond to all inquiries consistent with confidentiality and privacy policies and refer callers to alternate sources when appropriate. - Meet Quality Assurance (QA) and other key performance metrics. - Responsible for adhering to established safety standards. - Must be able to remain in a stationary position for an extended period of time. - Occasionally lift, carry, or otherwise move items weighing up to 25 pounds. - Work is constantly performed in an office environment. - Perform other duties as assigned by management. Minimum Requirements - High school diploma or GED required and 6+ months of relevant professional experience required, or equivalent combination of education and experience. - Residency within 100 miles of Albany, NY. - Strong data entry and telephone skills. - Excellent organizational, interpersonal, written, and verbal communication skills. - Ability to perform comfortably in a fast-paced work environment. - Ability to successfully execute many complex tasks simultaneously. - Ability to work as a team member, as well as independently. - Previous experience with computers, phone systems, and headsets preferred. - Previous experience in customer service preferred. Home Office Requirements - Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net). - Connectivity to the internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to the home router. - Must currently and permanently reside in the Continental US. #NYSOHPriority #Remote EEO Statement Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. Pay Transparency Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances. Accommodations Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at applicantaccom@maximus.com.