Governance and Clinical Performance Analyst Brazil (São Paulo - Hybrid) Your well-being, our mission. Join a company that makes the world healthier. MEET US We are revolutionizing corporate well-being. Our platform connects employees around the world with the best partners in exercise, mindfulness, therapy, nutrition, and sleep routines – all in one subscription. Based in New York and with teams in Europe, North America and South America, our mission is to make every company a wellness company. We believe that work should be rewarding, inspiring and balanced. Here, you'll find a team that values well-being, collaboration, and diverse perspectives, in a place where passion and creativity push boundaries to create real impact. Your contributions will help build a healthier world, for you and millions of people globally. THE OPPORTUNITY We are hiring a Governance and Clinical Performance Analyst to join our Clinical Governance team - Wellz in São Paulo! Wellz by Wellhub is our corporate mental health platform, which delivers measurable, science-based results for companies and their employees. By combining technology with human expertise, Wellz offers personalized journeys that include online therapy, group sessions, interactive content, and 24/7 chat support with experts. Through data-driven insights and strategic dashboards, we also empower HR leaders to monitor wellbeing, increase engagement, and demonstrate ROI, making quality mental health support accessible and scalable. At Wellz, the Clinical Team is the one who guarantees our scientific rigor. The Governance and Clinical Performance area ensures that all business fronts unite human welcoming with the scale of technology, always following the best mental health practices. As the operational engine of this team, you will centralize flow management in Pipefy, structure our knowledge base, and be the daily bridge between our health experts and partner teams (such as CS, Sales, Marketing, and Product). Your main objective will be to create standards, avoid risks in the operation and make everything run smoothly. This position is perfect for those who are super analytical, organized, and focused on solving bottlenecks to help expand access to mental health. YOUR IMPACT - Manage and optimize workflows in CRM (Pipefy), leveraging automations and AI tools to boost the scalability of our clinical operations. - Establish and keep the Knowledge Hub updated to ensure that partner teams (Sales, MKT, CS) have quick access to standardized and validated answers. - Collaborate closely with business teams (CS, Sales, Marketing, and Product), acting as the first technical point of contact, triaging requests, and filtering out what requires deep clinical judgment. - Ensure clinical rigor in content by conducting structural reviews of communication flows and engagement campaigns, aligning tone of voice with our clinical guidelines. - Drive data analysis and insight generation, with a focus on continuous optimization of workflows and team strategy. - Support logistical and operational needs, acting during critical incidents and corporate campaigns, organizing distribution flows and next steps to ensure traceability and speed. - Live the mission: Inspire and empower others by prioritizing your own well-being and that of your colleagues. Create a supportive environment where everyone feels comfortable taking care of themselves and finding a work-life balance. WHO ARE YOU - Higher education in Psychology, Nursing, Social Sciences, Public Health, Biomedicine or health areas. - Someone with an operational and analytical profile: super organized, with a clinical eye to map processes, focused on efficiency and who loves to solve bottlenecks and eliminate rework. - Great communication and articulation: ease of moving between different teams (CS, Sales, Marketing and Product), working as an intelligent filter and aligning expectations. - Hands-on experience running CRM and structuring workflows (experience with Pipefy is a super plus). - Curiosity and adaptability: willingness to learn, strong sense of ownership, and total comfort for working in dynamic environments that change quickly. - Excellent written communication and synthesis skills (essential for building knowledge bases, reviewing campaigns, and creating manuals/playbooks). - Connection with our cause: sparkle in the eyes to democratize access to mental health, without giving up quality and scientific rigor. - Intermediate or advanced English to work in a global environment. Even if you don't match 100% of the job requirements, apply! We will be happy to receive your application and review your suitability for our team. Just remember to note that experience with CRM/workflow management and Intermediate/Advanced English are mandatory for this specific role. WHAT WE OFFER YOU We create a work environment for you to thrive in all dimensions of your life. We do this through well-thought-out benefits, resources for emotional well-being, and a culture that empowers each person to truly connect with their role here and own it, balancing this with their own well-being. Our flexible benefits program helps you customize them to your needs! Our benefits include: WELLHUB: Free Gold+ plan, with access to thousands of gyms and studios, digital fitness programs, and online resources for meditation, nutrition, mental health support, sleep routine, and more. You can also add up to 3 family members to your plan, ensuring that those who matter most to you have access to wellness. WELLZ: A unique and complete resource for mental well-being. Wellz offers personalized journeys that combine weekly cognitive-behavioral therapy sessions (52 per year) and on-demand content. HEALTH AND CARE: Health plan, dental plan and life insurance. FLEXIBLE WORKING: With a work regime that prioritizes flexibility, we offer hybrid and remote vacancies, so you have the freedom to work the way that works best for you. The work model for this specific vacancy can be discussed with the recruiter and leadership. When you log in to Wellhub, you can also use our home office reimbursement to set up your home office! FLEXIBLE SCHEDULE: Flexibility isn't just about where we work – it also includes being able to shape how and when we work. In partnership with their leaders, people define their schedules to be aligned with different time zones, needs of each team, and each personal routine. PAID REST: Disconnecting and recharging your energy is very important. Therefore, we offer vacation after 6 months of work + 3 days off per year + 1 day off each year in the company (adding up to 5 days) + 1 day off in the month of your birthday! PAID PARENTAL LEAVE: Welcoming a new member into the family is one of the most special moments in life. We want each employee to be able to be truly present and enjoy this family time. That's why we offer 100% paid parental leave to all new parents. Those who give birth are also entitled to extended leave (Empresa Cidadã) and an adaptation period (ramp-back), in which they can work part-time until they adjust to the new routine. PROFESSIONAL DEVELOPMENT: Get access to global learning platforms, participate in interactive sessions, build your custom development roadmap, and explore our internal opportunities. Here, we focus on continuous learning and feedback to support your journey towards success – both personal and professional. CULTURE: You'll join a team of dedicated people who come together to break boundaries, support each other, and create lasting impact on corporate wellbeing. We win together by cultivating trusting relationships through transparent communication and a culture where every perspective matters. Understand more about our values and culture. To learn a little more about life at Wellhub: Follow our pages on Instagram @lifeatwellhub and LinkedIn! Diversity, Equity, Inclusion & Belonging @ Wellhub We seek to create a collaborative, welcoming and inclusive environment, where everyone feels that they belong. Wellhub is an employer committed to promoting equitable opportunity. All qualified persons who apply shall be considered equally, without discrimination on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. Our commitment to inclusion also extends to how we recognize and compensate our employees. We are proud to be a Syndio Fair Pay Certified company, a certificate that reflects our continued dedication to fair and equitable compensation practices across our global team. Read more here. Questions about how we process your personal data? Please see our Job Applicant Privacy Notice.