• Conduct operational analyses of VFMP business processes, workflows, organizational structures, and modernization initiatives • Evaluate operational effectiveness, workflow efficiency, inventory management, and business performance • Assess current-state and future-state operational environments to identify modernization opportunities • Perform gap analyses and develop recommendations supporting process improvement and operational efficiencies • Analyze workflow bottlenecks, staffing impacts, operational risks, and performance metrics • Assist leadership with identifying opportunities to improve service delivery, processing timeliness, and operational outcomes

• Attend client workshops to document workflows (intake/eligibility, enrollment, services, case notes, exits/follow-up). • Write clear user stories, acceptance criteria, process maps, and configuration/business rules. • Partner with Product/Engineering/QA to design solutions, clarify scope, and manage requirements changes. • Support integrations and data mapping (imports/exports, APIs) and reporting requirements. • Plan and execute UAT with customers; triage defects and validate fixes.

• Directly manage, coach, and mentor a team of Business Analysts and Systems Staff, conducting regular 1-on-1s and performance reviews. • Standardize internal team methodologies and processes, elevating the quality of work across the department. • Lead client workshops to document workflows (intake/eligibility, enrollment, services, case notes, exits/follow-up). • Write clear user stories, acceptance criteria, process maps, and configuration/business rules. • Partner with Product/Engineering/QA to design solutions, clarify scope, and manage requirements changes. • Support integrations and data mapping (imports/exports, APIs) and reporting requirements. • Plan and execute UAT with customers; triage defects and validate fixes. • Manage and mentor other business analysts and systems staff, supporting their growth and elevating the quality of work across the team. • Lead cross-functionally across a variety of contexts, partnering with product, engineering, operations, client-facing teams, and external stakeholders to drive outcomes.

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Analyst, Business Development Title: Analyst, Account Management Overview Vietnam is a high-growth, emerging market with significant opportunities. The Vietnam FI Account Team is responsible for driving revenue growth through Mastercard's products, services, and solution offerings. This role will be accountable for managing account P&L, developing the sales pipeline, driving new business opportunities, and growing existing portfolios. Are you motivated to help build a world beyond cash? Are you excited about driving business growth through innovative technology and services? Are you a self-starter who thrives in a fast-paced, high-pressure environment? Role Identify opportunities, develop account strategies, and drive end-to-end execution. Design and deliver tailored pitches and proposals that address client needs and unlock growth opportunities. Manage client engagement throughout the sales cycle and negotiate strong commercial outcomes for Mastercard. Build and maintain relationships across all relevant levels within client organizations to ensure effective engagement. Lead execution of initiatives, including new product launches, joint marketing campaigns, and service implementations. Take ownership of overall client servicing and satisfaction. All About You Strong sales capabilities with excellent problem-solving, structured thinking, project management, and process optimization skills. Proven proficiency in both written English and Vietnamese. Self-motivated with a results-driven mindset; able to work independently under pressure. Strong interpersonal skills with the ability to engage effectively with diverse internal and external stakeholders. Good understanding of technology, payments, and the banking industry. Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: - Abide by Mastercard's security policies and practices; - Ensure the confidentiality and integrity of the information being accessed; - Report any suspected information security violation or breach, and - Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.