Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Analyst, Business Development Title: Analyst, Account Management Overview Vietnam is a high-growth, emerging market with significant opportunities. The Vietnam FI Account Team is responsible for driving revenue growth through Mastercard's products, services, and solution offerings. This role will be accountable for managing account P&L, developing the sales pipeline, driving new business opportunities, and growing existing portfolios. Are you motivated to help build a world beyond cash? Are you excited about driving business growth through innovative technology and services? Are you a self-starter who thrives in a fast-paced, high-pressure environment? Role Identify opportunities, develop account strategies, and drive end-to-end execution. Design and deliver tailored pitches and proposals that address client needs and unlock growth opportunities. Manage client engagement throughout the sales cycle and negotiate strong commercial outcomes for Mastercard. Build and maintain relationships across all relevant levels within client organizations to ensure effective engagement. Lead execution of initiatives, including new product launches, joint marketing campaigns, and service implementations. Take ownership of overall client servicing and satisfaction. All About You Strong sales capabilities with excellent problem-solving, structured thinking, project management, and process optimization skills. Proven proficiency in both written English and Vietnamese. Self-motivated with a results-driven mindset; able to work independently under pressure. Strong interpersonal skills with the ability to engage effectively with diverse internal and external stakeholders. Good understanding of technology, payments, and the banking industry. Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: - Abide by Mastercard's security policies and practices; - Ensure the confidentiality and integrity of the information being accessed; - Report any suspected information security violation or breach, and - Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

• Gather, analyze, and document business requirements across multiple stakeholders and teams. • Translate business needs into clear functional specifications, user stories, and process flows. • Work closely with product managers, engineers, and data teams to ensure accurate implementation of requirements. • Analyze data to identify trends, opportunities, and areas for improvement. • Support decision-making through reporting, dashboards, and data-driven insights. • Map and optimize business processes to improve efficiency and effectiveness. • Facilitate workshops, stakeholder meetings, and requirement-gathering sessions. • Ensure alignment between business objectives and technical solutions. • Continuously refine requirements and solutions based on feedback and evolving needs.

Role Description - Own requirements for assigned product tracks — from discovery through Definition of Ready, across sportsbook, AI chatbot, and backoffice modules. - Facilitate backlog refinement and sprint planning sessions: prepare tickets, ensure acceptance criteria completeness, unblock estimation, and drive team alignment on scope. - Produce and maintain product and feature documentation in Confluence — architecture context, decision records, process flows, and integration specs. - Collaborate directly with the Solution Architect and Product Owner on feature decomposition and prioritisation decisions. - Define and document access control rules, validation logic, and edge-case flows for complex features (deposits, withdrawals, responsible gambling, bet placement, conversational UI flows). - Contribute to usability testing analysis — classify test outcomes, identify unexpected failure patterns, and translate findings into actionable defects or improvement items. - Support client-facing discovery and scope definition calls — prepare questions, capture decisions, produce written summaries. - Onboard new team members on product domain knowledge and serve as the go-to for product context questions. - Champion AI tooling adoption within the BA function — run demos, share prompt templates, and help peers integrate AI tools into their daily workflows. Qualifications - 5+ years as a Business Analyst on complex software products, with at least 1 year in iGaming or regulated digital platforms. - Proven ability to write production-quality requirements: user stories, acceptance criteria, and edge cases that are ready for development. - Fluency in Lean AI-SDLC workflows — able to drive discovery, refinement, and delivery cycles with speed and minimal waste; strong facilitation and presentation skills to align stakeholders and engineering teams effectively. - Proficiency with Jira (ticket management, sprint tracking) and Confluence (documentation, decision records, knowledge base). - Excellent written and spoken English (C1) — you’ll be writing specs and participating in client-facing calls independently. - Strong prioritisation skills — able to manage a complex, multi-track backlog, make confident trade-off decisions, and context-switch between workstreams without losing quality or pace. - Resilience and composure in a high-pressure, fast-changing environment — comfortable with ambiguity, shifting priorities, and tight delivery timelines. - Comfort working with incomplete information — able to drive clarity through structured discovery rather than waiting for perfect inputs. - Actively uses AI tools (Claude, ChatGPT, or equivalent) in daily BA work — requirements drafting, document comparison, acceptance criteria generation, impact analysis, and meeting summaries. - Able to write effective prompts for requirements decomposition: turning a vague feature idea into a structured set of user stories with edge cases. - Understands LLM concepts at a product level: prompt engineering, context windows, hallucination risks, topic classification — enough to be a competent BA on an AI-powered product. - Comfortable reviewing and contributing to AI-generated user stories and test cases — knows when the output is good enough and when it needs human correction. - Familiar with AI workflow automation tools (Cowork, n8n, Make, or similar) for automating repetitive BA tasks such as report drafting or ticket updates. - Curious and self-directing about new AI tooling — experiments independently and shares learnings with the team. Requirements - Nice to have: - Experience with sports betting or casino domain: understanding of bet slip mechanics, odds formats, markets, PAM (Player Account Management). - Experience on a sportsbook backoffice platform (trading, market configuration, manual bet placement, liabilities, bet ticker). - Familiarity with multi-tenant / multi-brand SaaS platform architecture and the requirements complexity that comes with it. - Background writing requirements for chatbot, conversational AI, or virtual assistant products — intent mapping, dialogue flows, fallback handling. - Knowledge of KYC/AML compliance requirements in regulated gambling jurisdictions (UK, Africa, EU).

Role Description Serve as a partner to leadership and business stakeholders by analyzing and synthesizing business needs, industry trends, processes, and systems to identify opportunities for improvement. Offer data-driven insights into actionable recommendations to improve efficiency, effectiveness, and support business strategy, growth, and decision-making. ESSENTIAL DUTIES AND RESPONSIBILITIES: - Focus Area: Purchase Orders (PO) & Invoicing - Own Chief Technology Office (CTO) invoice coding while driving cost transparency, vendor insights, and process improvements. - Support data-driven decision-making by identifying inefficiencies, improving controls, and enabling scalable, automated processes across CTO spend. - Own PO and invoice coding and review. - Conduct first-line vendor and contract billing review. - Execute analytics and reporting for invoice trends, vendor spend, and anomalies. - Understanding of end-to-end Procure-to-Pay (P2P) lifecycle (requisitions, purchase orders, goods receipt, invoice, payment). - Understanding of vendor payment terms and discounts, spend analysis, invoice errors and delays, and month-end and year-end processes. - Business Insights & Analysis - Evaluate current processes, workflows, and systems to identify gaps and improvement opportunities. - Partner with leadership & stakeholders to gather, validate, and analyze data to support decision making and document business requirements. - Perform root cause analysis to identify performance issues, risks, or gaps. - Translate business needs into functional or technical requirements. - Synthesize data into clear summaries and insight decks, delivering actionable recommendations. - Collaborate cross-functionally and facilitate stakeholder meetings, workshops, and requirements review sessions. - Ensure solutions align with defined business objectives, policies, regulatory, and compliance requirements. - Ensure requirements are traceable, accurate, auditable, and approved by stakeholders. - Additional Senior Level Expectations: - Lead comprehensive evaluations of enterprise processes, workflows, and systems to identify gaps, inefficiencies, and improvement opportunities. - Conduct advanced root cause and impact analyses to proactively identify performance issues, risks, or gaps, recommending scalable, sustainable solutions. - Synthesize complex qualitative and quantitative data into executive-ready insights, narratives, and decision materials, delivering clear recommendations with measurable business outcomes. - Drive cross-functional collaboration by facilitating high-impact stakeholder meetings, workshops, and governance forums to align priorities, resolve conflicts, and accelerate delivery. - Define analysis standards, methodologies, and best practices across projects. - Performance Measurement & Reporting - Translate data into visibility and actionable insights through structured reporting and analytics. - Develop and maintain reports, dashboards, and ad hoc analyses to track performance, trends, and variances, ensuring accuracy and consistency. - Define and maintain standard metrics, assumptions, and documentation to ensure consistency and data quality. - Identify data gaps, quality issues, or reporting limitations and recommend sustainable improvements. - Assess solution effectiveness, monitor outcomes and KPI’s, and recommend corrective actions. - Identify and escalate insights or processes that do not meet standards. - Additional Senior Level Expectations: - Transform complex data into executive-level visibility and actionable insights through strategic analytics, structured reporting, and compelling data narratives. - Own the design, development, and governance of enterprise reports, dashboards, and ad hoc analyses to track performance, trends, risks, and variances, ensuring accuracy and consistency. - Apply judgment to surface, escalate, and influence resolution of insights, trends, or processes that fall short of established standards or business expectations. - Change Enablement & Continuous Improvement - Partner cross functionally to improve systems, processes, data quality, workflow efficiency, and operational effectiveness. - Identify intervention points and opportunity areas to improve outcomes and efficiency, defining success metrics and performance indicators to measure business outcomes. - Support system implementations, enhancements, or policy changes. - Champion process refinement initiatives, including standardization, automation, and simplification. - Drive adoption of new tools, processes, and ways of working by adapting to change and enabling stakeholders. Qualifications - A combination of relevant work experience and/or education sufficient to perform the duties of the job may substitute to meet the total years required on a year-for-year basis. - High School diploma or equivalent. - Bachelor’s degree in Business, Finance, Analytics, Marketing, or relevant field. - Minimum of four (4) years of progressive experience in business analytics, business intelligence, strategic planning, or related background. - At least two (2) years of experience utilizing reporting and dashboarding tools (e.g., Excel, SQL, BI, or equivalent). Requirements - Telecommunications experience. - Relevant telecom industry or job specific certifications. - Accountability - Takes ownership for actions, decisions, and results; openly accepts feedback and demonstrates a willingness to improve. - Basic Principles - Interacts with people in a way that builds mutual trust, confidence, and respect; adheres to GCI’s Code of Conduct for Employees – the Basic Principles. - Collaboration - Works effectively with others to accomplish common goals and objectives; maintains positive relationships even under difficult circumstances. - Communication - Conveys thoughts and expresses ideas appropriately and professionally. - Compliance - Follows internal controls; protects confidential information; abides by GCI’s Code of Business Conduct & Ethics. - Customer Focus - Demonstrates commitment to service excellence; gives high priority to customer satisfaction. - Reliability - Consistently follows through on assigned tasks as expected; demonstrates timely attendance at meetings, training, and other work obligations. - Results - Uses a combination of job knowledge, initiative, sound decision making, innovation, adaptability, and problem solving. - Safety & Security - Supports a safe work environment by following all workplace safety rules and guidelines; complies with applicable Security policies and procedures. - Technical Proficiency - Proficient computer skills and MS Office knowledge (e.g., Outlook, Teams, Word, Excel) to complete job duties effectively. - Proficiency in reporting and dashboarding tools (e.g., Excel, SQL, BI). - Ability to leverage automation and AI tools to improve efficiency, accuracy, and depth of insight. Benefits - This position may require access to reliable transportation for occasional travel between retail store locations, offices, worksites, or other locations as needed. - Work is primarily sedentary, requiring daily routine computer usage. - Ability to work shifts as assigned, work in standard office/home office setting, and operate standard office equipment. - Ability to accurately communicate information and ideas to others effectively. - Physical agility and effort sufficient to perform job duties safely and effectively. - Ability to make valid judgments and decisions. - Available to work additional time on weekends, holidays, before or after normal work hours when necessary. - Must work well in a team environment and be able to work with a diverse group of people and customers. - Virtual workers must comply with remote work policies and agreements. - The company and its subsidiaries operate in a 24/7 environment providing critical services to Alaskans and may need to respond to public health and safety matters or other business emergencies.