Role Description The Claims Analyst will be responsible for settling cargo claims with government/military, corporate, or consumer customers within 30 days of receipt. Claims Analysts are responsible for managing customer expectations while performing a thorough investigation on the claim which includes: - Reviewing customer correspondence - Client contract terms - Seeking information from all parties involved - Assigning repair firms to assess damages and complete repairs - Determining liability and chargeback the appropriate parties based on findings Essential Functions and Responsibilities - Verification (55% of time) - Verify and investigate all aspects of the claim to ensure legal liability of the settlement is established and accountable parties are identified and notified. - Utilize all contract paperwork, contract agreements, repair firm assessments, and customer communication in the assessment of liability and the investigation of the claim. - Maintain precise records of all aspects of the move to support approvals and or denials decisions. - Instruct repair firms to provide the necessary inspection and repair reports to ensure a precise and timely settlement. - Negotiation (40% of time) - Assess the value of claimed items, evaluate repair alternatives versus cash-out options, and distinguish between pre-existing damage and transit-related damage. - Review the carrier's liability and present a settlement proposal to the customer. - Negotiate any disputes regarding the initial offer and finalize the settlement, ensuring compliance with legal carrier liability and contractual terms. - Projects (5% of time) - Various projects as assigned. Qualifications - Associate or Bachelor’s degree preferred - Minimum 1-3 years in Claims or Customer Service setting - Excellent verbal, written, and problem-solving skills - Personal Computer experience required, including Microsoft Word and Excel - Must be organized and able to multi-task Requirements - Position Title: Claims Analyst - Salary Range: $45,000-$57,000 USD Benefits - Comprehensive benefits package that includes Medical, Dental, Vision, 401(k), FSA/HSA, Employer HSA Match, Life & Disability Insurance, Paid Time Off, Volunteer Time Off, ID Theft Protection Plan and more. - Benefits are based on employment status and may not be available for temporary or part-time employees. - Salary ranges may vary based on location, market conditions, and other factors such as experience and qualifications. - The final compensation will be determined during the hiring process based on these considerations. - For positions available outside the United States, salaries will take into account local currency and market conditions, which may differ from the USD salary range.