Role Description Join the team as Twilio’s next Senior Credit & Collection Analyst. This role will work within the entire Order to Cash cycle and focus on day-to-day duties including: - Contact clients and discuss their overdue payments. - Negotiate with clients regarding overdue payments. - Respond to customer queries. - Achieve monthly cash targets while ensuring effective customer satisfaction. - Identify key areas for change or improvement. - Commit to nurturing and enhancing Twilio's unique culture through continuous improvement. Qualifications - Minimum of 3+ years of global Collections experience in US/LATAM. - Ability to work in a fast-paced environment and shift between details and the “big picture”. - Strong data analysis and reconciliations experience with targets and goals. - Experience in reduction of DSO, 30+, 60+, 90+, and 3rd party players. - Advanced Excel user level: ability to handle large raw data sets using pivots and functions like VLOOKUPS. - Strong interpersonal communication and negotiation skills. - Demonstrated problem-solving, process improvements, automation, and cross-functional collaboration skills. - E-invoicing experience for Mexico and knowledge of local legal and compliance regulations. - Excellent written and verbal communication skills in English. Requirements - Third level qualification in Accounting, Finance, or Business related discipline - or relevant experience. - NORAM collections experience is a plus. Location This role will be remote, based in Mexico City. Travel You may be required to travel occasionally to participate in project or team in-person meetings. Benefits - Competitive pay. - Generous time off. - Ample parental and wellness leave. - Healthcare. - Retirement savings program. - Offerings vary by location.

Title: Self-Pay Collections Specialist I #Full Time #Remote Location: Remote, NJ Department: CRO - Self Pay and Other NJ Job Description: Top Healthcare Provider Network The 61st Street Service Corporation, provides administrative and clinical support staff for ColumbiaDoctors. This position will support ColumbiaDoctors, one of the largest multi-specialty practices in the Northeast. ColumbiaDoctors’ practices comprise an experienced group of more than 2,800 physicians, surgeons, dentists, and nurses, offering more than 240 specialties and subspecialties. This position is primarily remote, candidates must reside in the Tri-State area. Note: There may be occasional requirements to visit the office for training, meetings, and other business needs. Opportunity to grow as part of a Revenue Cycle Career Ladder! Job Summary: The Self-Pay Collections Specialist I is responsible for follow-up work on Self Pay account balances. Responsibilities include handling of inbound calls generated by an auto-dialer to secure payment, establish payment arrangements and/or obtain updated patient information. Representative must exhibit professional and courteous behavior at all times during communications. Job Responsibilities: - Expeditiously handle large volume of calls. - Attempt to collect full payment from patient or guarantor. - payments collected over the phone to each date of service. - Establish payment arrangements and document terms in billing system. - Handle customer inquiries, disputes and complaints. Escalate to supervisor or higher management. - Obtains insurance, demographic, guarantor information and update patient profile as well as bill third party payers as appropriate. - Perform other job duties as assigned. Job Requirements: - High school graduate or GED certificate is required. - A minimum of 6 months’ experience in a physician billing or third-party payer environment. - Candidate must demonstrate a strong customer service and patient focused orientation and the ability to communicate, adapt, and respond to complex situations. Including the ability to diffuse complex situations in a calm and professional manner. - Must demonstrate an understanding of contracts, insurance benefits, exclusions and other billing requirements as well as claim forms, HMOs, PPOs, Medicare, Medicaid and compliance program regulations. - Patient financial and practice management system experience in Epic and or other of electronic billing systems is preferred. - Knowledge of medical terminology is preferred. - Previous call center/claims experience is preferred. - Previous experience in an academic healthcare setting is preferred. Hourly Rate Ranges: $23.56 - $28.85 Note: Our salary offers will fall within these ranges based on a variety of factors, including but not limited to experience, skill set, training and education. 61st Street Service Corporation At 61st Street Service Corporation we are committed to providing our client with excellent customer service while maintaining a productive environment for all employees. The Service Corporation offers a competitive comprehensive Benefit package to eligible employees; including Healthcare and various other benefits including Paid Time off to promote a healthy lifestyle. We are an equal employment opportunity employer and we adhere to all requirements of all applicable federal, state, and local civil rights laws.

Title: Collections Analyst Location: Sunnyvale, CA time type Full time job requisition id R14231 Job Description: About Us: Proofpoint is a global leader in human- and agent-centric cybersecurity. We protect how people, data, and AI agents connect across email, cloud, and collaboration tools. Over 80 of the Fortune 100, 10,000 large enterprises, and millions of smaller organizations trust Proofpoint to stop threats, prevent data loss, and build resilience across their people and AI workflows. Our mission is simple: safeguard the digital world and empower people to work securely and confidently. Join us in our pursuit to defend data and protect people. How We Work: At Proofpoint you’ll be part of a global team that breaks barriers to redefine cybersecurity guided by our BRAVE core values: Bold in how we dream and innovate Responsive to feedback, challenges and opportunities Accountable for results and best in class outcomes Visionary in future focused problem-solving Exceptional in execution and impact The Role Proofpoint is currently looking for a Collections Analyst. This role will be essential in the collections of outstanding accounts receivable and all other aspects of collections. The candidate must be a self-motivated, persistent, and personable individual to interface with customers, resellers, partners, sales, order management, and the billing team. We are looking for a highly organized, self-motivated individual who can demonstrate a capability of prioritizing multiple responsibilities while meeting time sensitive goals. This role will be a key contributor to an exciting, fast-paced, growth high growth oriented organization. We are looking for someone with a positive attitude and a desire to help strengthen our collections team to scale with the company’s long-term goals. Location: This is a hybrid role based in our Sunnyvale HQ, 4 days a week. Your day-to-day - Proactively contact customers by phone and email for prompt resolution of overdue invoices with a customer service mindset - Monitor payment commitments and document daily collection status in Excel and ERP system - Work with our internal sales team and other cross functional teams as well as outside customers to identify and resolve collection issues as well as help improve processes - Analyze delinquent and high risk accounts, prepare weekly reports and make resolution recommendations - Review customer contracts, purchase orders, and invoices for order terms to avoid any payment delays. - Enlist the help of the billing, sales team, and upper management to assist with collection efforts when necessary. - Handle external and internal requests that come through the Customer Onboarding & Accounts Receivable alias. - Investigate and resolve disputes, tax issues, unidentified payments, credit balances and overpayments - Provide weekly status and cash forecast of assigned customer accounts and present to the management - Navigate customer portals to determine invoicing and payment status - Prepare audit related documents when requested. - Assist with resending invoices as requested, preparation of tax credit memos, refund requests and approvals. - Monitoring and resolving onboarding for customers using Jira system What you bring to the team - 7+ years of collections experience along with multi-national high-tech industry experience - Excellent communication skills, both written and verbal, strong customer service approach and positive demeanor - Proficient with Microsoft Office Suite applications, including Word, Excel, PowerPoint and Outlook; SharePoint, Salesforce, & Microsoft Dynamics D365 experience is preferred, along with customer portals such as Ariba. - Demonstrates the ability to execute multiple, complex requests. - Must be self-motivated, flexible and be able to adapt to changing priorities in a challenging and fast-paced environment - Precise attention to details and meet assigned deliverable deadlines. - Good analytical skills, detail oriented, and organized. - Ability to work independently and a strong team player #LI-AN2 Why Proofpoint? At Proofpoint, we believe that an exceptional career experience includes a comprehensive compensation and benefits package. Here are just a few reasons you’ll love working with us: - Competitive compensation - Comprehensive benefits - Career success on your terms - Flexible work environment - Annual wellness and community outreach days - Always on recognition for your contributions - Global collaboration and networking opportunities Base Pay Ranges: SF Bay Area, New York City Metro Area: Base Pay Range: 92,800.00 - 136,070.00 USD California (excludes SF Bay Area), Colorado, Connecticut, Illinois, Washington DC Metro, Maryland, Massachusetts, New Jersey, Texas, Washington, Virginia, and Alaska: Base Pay Range: 75,000.00 - 110,000.00 USD All other cities and states excluding those listed above: Base Pay Range: 68,600.00 - 100,650.00 USD

Title: Collections Specialist Location: Mesa, Arizona ABOUT OUR COMPANY: The crushing weight of debt is something that we believe holds people back from reaching their dreams and making a splash in the world. So in 2013, after seeing our friends and family struggle with student loans, we created Splash Financial. Over the years, our mission has expanded to include helping people with other forms of debt - such as refinancing credit cards, which are at all time highs in the US. And we’ve been able to refinance $6+ Billion in loans through our network of Splash, powered credit union and bank partners who leverage our marketplace and automated loan processing technology. And we’ve raised over $135 million from investors like partners of DST Global, Citi Ventures, TruStage Ventures, Northwestern Mutual Future Ventures, Detroit Venture Partners, and more. But at our core, we’re still that little company from Cleveland with a big dream: to make people more powerful than their debt and we’re just getting started.. ABOUT OUR WORKPLACE: Splash is remote-first, and proud of it — though our collections team works in-person at our Arizona location. We spend our days simplifying financial products and getting them into the hands of people who need them most. Right now, we’re focused on building financial technologies that fundamentally transform how the industry lends. Although Splash has been around since 2013, we still operate like a startup — fast-paced, nimble, and full of heart. We’re good people who care deeply about doing meaningful work and we approach challenges with creativity, passion, and urgency. And to hire the best, we provide the best: great health insurance, competitive salaries, and unique benefits like quarterly meet-ups and access to engagement tools that keep us connected — even from afar. At Splash, everything we do is guided by our values: Own It – We take full accountability and follow through on commitments. Raise the Bar – We move fast, innovate faster, and push through barriers. Say the Hard Thing – We speak up with honesty, respect, and a desire to solve problems and make things better. Elevate Each Other – We win as a team by lifting each other up. These values show up in how we work and how we connect — whether we’re collaborating on big projects or bonding over everyday moments. Yes, we even have Slack channels for #kids-and-pets and #food because we believe being human makes us better teammates. ABOUT THE ROLE: Splash Financial is hiring a Collections Specialist who understands that a phone call about a past-due balance can either break trust or build it. You'll work directly with customers navigating real financial stress — helping them find a path forward through payment arrangements and hardship programs, while protecting the health of Splash's loan portfolio. This is a role for someone who takes pride in turning a hard conversation into a good outcome, who can hold a firm line while making a customer feel genuinely supported, and who sees every interaction as a chance to represent Splash at its best. You'll collaborate closely with internal teams to share customer insights, flag emerging trends, and help shape the programs and policies that make a real difference for borrowers. If you're motivated by solving problems, hitting goals, and making a measurable impact — this is the role for you. This is a full-time, in-person role based in our Mesa, AZ office. Candidates must be located in the Greater Phoenix Area. Hours are Monday through Friday, 8:00am–5:00pm (Standard Time) and 9:00am–6:00pm (Daylight Saving Time). WHAT YOU’LL DO AT SPLASH: - Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy. - Make outbound contact with past-due customers to secure payments or establish payment arrangements. - Assess customers' financial situations and offer appropriate hardship programs. - Resolve loan concerns and questions, aiming for first-contact resolution. - Accurately document all interactions in our CRM to maintain clean records and support continuous improvement. - Surface customer insights and trends to management to help improve products, policies, and operations. - Follow up on open issues to ensure timely resolution and high customer satisfaction. WHAT YOU’LL BRING TO SPLASH: - 1–2+ years of collections, loan servicing, or financial services experience. - Strong verbal and written communication skills — you can deliver difficult news with clarity and care. - Comfort navigating CRM platforms and a generally tech-savvy mindset. - Proficiency in Microsoft Office or Google Suite. - Ability to manage competing priorities without dropping the ball. - A problem-solving attitude and a genuine customer-first approach. COMPENSATION: The base pay for this role is $21.00 per hour, based on market data and internal compensation practices. This role may also be eligible for an incentive program based on performance. SPLASHERS ENJOY: - Fully remote work freedom (for most roles) - Competitive salary packages - Flexible PTO + 9 company holidays - Equity: Share in our start-up success - Comprehensive and affordable insurance benefits - Paid parental leave for both caregivers - Essential modern equipment to get the job done - Fully paid Claude subscription to supercharge your work - 401(k) for your future savings - Quarterly meet-ups: In person & virtual fun - Awesome Splash swag to flaunt your team spirit Employment at Splash is based on individual merit. Opportunities are open to all, without regard to race, color, religion, sex, creed, age, handicap, national origin, ancestry, military status, veteran status, medical condition, marital status, sexual orientation, affectional preference, or other irrelevant factors. Splash is an equal opportunity employer. JOB OFFER & RECRUITMENT SCAM NOTICE At Splash Financial, we want candidates to feel confident and safe throughout the hiring process. Unfortunately, scammers sometimes pose as employers to trick job seekers into sharing personal information or money.