Role Description - Process and track high-volume NSA workstream email inflow and dispute updates with accuracy and efficiency. - Interpret complex arbitrator requests and provide clear, accurate responses and solutions. - Apply NSA workstream knowledge to adapt to evolving payor and arbitrator behaviors. - Monitor NSA principles, deadlines, claim status, eligibility, remits, and payor portal activity. - Maintain accurate high-volume data entry while supporting additional assigned duties. Qualifications - Excellent written and verbal communication skills with strong attention to detail. - Strong organizational, analytical, and problem-solving abilities in fast-paced environments. - Proficient in Google Workspace, Microsoft Word, Outlook, and Excel. - Collaborative team player with adaptability and willingness to take on challenges. - Bachelor’s degree or equivalent experience preferred, with 2+ years in customer service, healthcare, or remote work environments. Requirements - Competitive Benefits package – Eligibility starts the month after hire, with tiered options to choose from. - Compensation Reviews, Career Growth Opportunities. - Flexible Remote Schedules. - Generous PTO Plans and Paid Holidays. - Proudly Certified as a Great Place to Work for Five Consecutive Years. Compensation The hourly range for this position is $24.00-$26.00. Final determinations may vary based on several factors including but not limited to education, work experience, certifications, geographic location etc. In addition to this range, Radiology Partners offers competitive total rewards packages, which include possible incentive and productivity programs, health & wellness coverage options, 401k benefits, and a broad range of other benefits such as family planning and telehealth (all benefits are subject to eligibility requirements). Company Description Radiology Partners, through its affiliated practices, is a leading radiology practice in the U.S., serving hospitals and other healthcare facilities across the nation. As a physician-led and physician-owned practice, our mission is to transform radiology by innovating across clinical value, technology, service, and economics, while elevating the role of radiology and radiologists in healthcare. Using a proven healthcare services model, Radiology Partners provides consistent, high-quality care to patients, while delivering enhanced value to the hospitals, clinics, imaging centers and referring physicians we serve.

Role Description The Credit and Collections Specialist will be responsible for management of collections, evaluation and issuance of credit, and coordination of accounts receivable and billing functions for all Bonneville markets. Critical to success in this position is the ability to communicate clearly and work collaboratively with all markets and levels within the organization. Note: Work configurations are subject to change based on business needs and at company discretion. This position is a remote role. Specific hybrid schedules will be determined based on business needs and evaluated by managers and senior management. What You Will Do - Assist in the collection of Key Accounts - Work with Executive Vice President, Chief Financial Officer on problem accounts, sending demand letters and establishing payment plans for delinquent accounts. - Make outbound calls at levels that effectively reduce DSO and delinquency ratios. - Establish an efficient system for timely follow-ups for both internal and external clients. - Contact clients to ensure receipt and accuracy of monthly invoices. - Annotate ERP system with account status information. - Participate in monthly aging review calls with sales management teams. - Manage the onboarding and maintenance of new and existing clients - Perform Credit Evaluations - Assist with the accurate and timely posting of cash - Assist with invoicing and reconciliations - Manage billing adjustment and refund process - Manage the resolution of discrepant and aged items >150 days - Establish an efficient system for timely follow-ups for both internal and external clients. - Assist with ongoing process improvement initiatives - Complete month-end accounting processes in accordance with close calendar - Maintain a positive and cooperative rapport with staff, management, and clients. - Cross-train in other areas as needed. - Other duties as assigned. Qualifications - Bachelor’s degree or equivalent business experience. - Strong analytical skills in the area of financial analysis. - Ability to manage key Accounts Receivable Processes. - Computer literate with working knowledge of Excel, Word, and Adobe Acrobat and industry software (Wide Orbit, Marketron). - Proficient in the use of 10-key calculator. - Reliable, responsible, dependable, able to fulfill obligations. - Ability to learn quickly. - Detail-oriented. - Ability to understand and follow instructions and work with minimum supervision. - Effective time management skills; ability to multitask and prioritize proactively and ability to produce high quality work in a fast-paced environment. - Strong self-motivation, well organized, and dependable. - Project professional, business-like demeanor in person, over the telephone and through e-mail. - Proven ability to work autonomously as well as establish effective communications and working relationships with co-workers and others while performing job responsibilities. - Ability to exercise good judgment and make a positive impact on department’s productivity. - Assist other employees with special projects. - Maintenance and organization of files. - Experience with Wide Orbit or Marketron a plus. Physical Demands - Receive, process, and maintain information through oral and/or written communication effectively. - Manual dexterity and fine motor skills to operate computer keys and general office equipment. - Ability to work on a computer for prolonged periods of time. Access to a reliable internet connection. - Sit and/or stand for extended periods of time. Compensation $25.00 - $33.00 per hour. Compensation to be determined by multiple factors including but not limited to evaluation of the experience, knowledge, skills, and abilities of the applicant along with internal equity and alignment with market data. Benefits - Robust, affordable medical, dental and vision coverage with no wait period for enrollment - 401(k) with Company match and employer-funded retirement account, both fully vested from day one - Paid leave for new parents under our Medical Maternity (8 weeks) and Parental Leave (8 weeks) benefits - Opportunities to apply for tuition reimbursement - Paid time off for vacation (120 hours accrued per year) and sick leave (80 hours accrued per year) in addition to 12 paid company holidays per year - Paid time off for volunteering (40 hours per year) - Employee Assistance Program (EAP) services - Access to an entire team of free financial planners - Matches on contributions to charitable organizations after one year of service - Continuous growth and development opportunities - Dynamic team culture that values teamwork, having fun, and collaboration

• Ensure authorization requests and authorization appeals are submitted and followed-up on with the appropriate insurance company via fax, phone or online • Ensure all hospital records are requested in a timely manner and follow up completed as needed until received via fax, phone or online • Submit/mail appeal letters, claims and other correspondence to insurance companies in a timely manner with all appropriate documentation. • Document accounts when completed for tracking purposes • Review and distribute incoming correspondence including faxes, mail and emails to appropriate staff and link to accounts in electronic records program for tracking • May complete claim status by contacting insurance companies for confirmation of claims received via fax, phone or online; if and when needed due to payor issues or time sensitive matters • May review and complete rebills • Assist in the training of new hires, continuous training, and cross-functional efforts • Other duties as assigned

Role Description - Responsible for updating patient Billing Episodes and crediting account, as appropriate. - Review and resolve prior authorization/precertification/referral issues that are not valid and contact insurance carriers to verify/validate requirements to ensure accuracy and avoid potential denial. - Validates all necessary referrals/prior authorizations/pre-certifications for scheduled services are on file and shared with all appropriate staff and are valid for the scheduled services performed. - Ensure all account activity is documented in the appropriate system and shared with all appropriate staff timely and thoroughly. - Manage clinic emails throughout the day; all clinic emails must be responded to in a timely manner. - Identify, correct and forward potential reimbursement problems to Revenue Cycle Manager. - Proactively interact with Clinics and other appropriate staff sharing benefits, authorizations, and eligibility. - Responsible for billing all patient claims in a timely manner (weekly billing, secondary and out-of-network plans). - Review claims issues, make corrections as needed, and rebill. Utilize claims clearinghouse, EMRs and payor portals to review and correct claims and to resubmit electronically when available. - Responsible for evaluating bill cycles and changing/updating when necessary. - Print daily billing reports – both electronic and paper claims. Monitor validation percent. - Work daily claims rejection lists including but not limited to; claims rejected due to auto eligibility process during weekly billing and “Rejected” claims due to eligibility, coordination of care and authorization as part of accounts receivable. - Gather and interpret data from the system and understand appropriate courses of action to take and initiate time-sensitive and strategic steps resulting in payment. - Call and status outstanding claims with third party payors. - Review explanation of benefits to ascertain that claim processed and paid correctly. - Document account follow-up where appropriate. - Identify trends and work with the Revenue Cycle Manager for resolution. - Perform other duties as assigned. Qualifications - High school diploma or equivalent; prefer some college or technical school coursework. - 2+ years of healthcare billing/AR experience, preferred. - Healthcare payor claims follow-up or accounts receivable experience. - Healthcare background with payor appeals experience. - Advanced computer skills including Microsoft Office; especially Word, Excel, and PowerPoint. - Knowledge of office administration procedures with the ability to operate most standard office equipment. - Ability to work professionally with sensitive, proprietary data & information while maintaining confidentiality. - Excellent interpersonal skills include the ability to interact effectively and professionally with individuals at all levels; both internal and external. - Exercises sound judgment in responding to inquiries; understands when to route inquiries to the next level. - Self-motivated with strong organizational skills and superior attention to detail. - Must be able to manage multiple tasks/projects simultaneously within inflexible time frames. Ability to adapt to frequent priority changes. - Capable of working within established policies, procedures and practices prescribed by the organization. - English sufficient to provide and receive instructions/directions. Benefits - Comprehensive Medical, Dental, & Vision insurance - Competitive 401(k) plan with company match - Company paid group term life insurance and short-term disability - Generous PTO: Paid vacation, personal time, sick leave, and extended sick leave - Employee Assistance Program (EAP) offering continued support to employee lifestyle and well-being - Career advancement opportunities across a leading national network