Title: Collections Specialist Location: Mesa, Arizona ABOUT OUR COMPANY: The crushing weight of debt is something that we believe holds people back from reaching their dreams and making a splash in the world. So in 2013, after seeing our friends and family struggle with student loans, we created Splash Financial. Over the years, our mission has expanded to include helping people with other forms of debt - such as refinancing credit cards, which are at all time highs in the US. And we’ve been able to refinance $6+ Billion in loans through our network of Splash, powered credit union and bank partners who leverage our marketplace and automated loan processing technology. And we’ve raised over $135 million from investors like partners of DST Global, Citi Ventures, TruStage Ventures, Northwestern Mutual Future Ventures, Detroit Venture Partners, and more. But at our core, we’re still that little company from Cleveland with a big dream: to make people more powerful than their debt and we’re just getting started.. ABOUT OUR WORKPLACE: Splash is remote-first, and proud of it — though our collections team works in-person at our Arizona location. We spend our days simplifying financial products and getting them into the hands of people who need them most. Right now, we’re focused on building financial technologies that fundamentally transform how the industry lends. Although Splash has been around since 2013, we still operate like a startup — fast-paced, nimble, and full of heart. We’re good people who care deeply about doing meaningful work and we approach challenges with creativity, passion, and urgency. And to hire the best, we provide the best: great health insurance, competitive salaries, and unique benefits like quarterly meet-ups and access to engagement tools that keep us connected — even from afar. At Splash, everything we do is guided by our values: Own It – We take full accountability and follow through on commitments. Raise the Bar – We move fast, innovate faster, and push through barriers. Say the Hard Thing – We speak up with honesty, respect, and a desire to solve problems and make things better. Elevate Each Other – We win as a team by lifting each other up. These values show up in how we work and how we connect — whether we’re collaborating on big projects or bonding over everyday moments. Yes, we even have Slack channels for #kids-and-pets and #food because we believe being human makes us better teammates. ABOUT THE ROLE: Splash Financial is hiring a Collections Specialist who understands that a phone call about a past-due balance can either break trust or build it. You'll work directly with customers navigating real financial stress — helping them find a path forward through payment arrangements and hardship programs, while protecting the health of Splash's loan portfolio. This is a role for someone who takes pride in turning a hard conversation into a good outcome, who can hold a firm line while making a customer feel genuinely supported, and who sees every interaction as a chance to represent Splash at its best. You'll collaborate closely with internal teams to share customer insights, flag emerging trends, and help shape the programs and policies that make a real difference for borrowers. If you're motivated by solving problems, hitting goals, and making a measurable impact — this is the role for you. This is a full-time, in-person role based in our Mesa, AZ office. Candidates must be located in the Greater Phoenix Area. Hours are Monday through Friday, 8:00am–5:00pm (Standard Time) and 9:00am–6:00pm (Daylight Saving Time). WHAT YOU’LL DO AT SPLASH: - Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy. - Make outbound contact with past-due customers to secure payments or establish payment arrangements. - Assess customers' financial situations and offer appropriate hardship programs. - Resolve loan concerns and questions, aiming for first-contact resolution. - Accurately document all interactions in our CRM to maintain clean records and support continuous improvement. - Surface customer insights and trends to management to help improve products, policies, and operations. - Follow up on open issues to ensure timely resolution and high customer satisfaction. WHAT YOU’LL BRING TO SPLASH: - 1–2+ years of collections, loan servicing, or financial services experience. - Strong verbal and written communication skills — you can deliver difficult news with clarity and care. - Comfort navigating CRM platforms and a generally tech-savvy mindset. - Proficiency in Microsoft Office or Google Suite. - Ability to manage competing priorities without dropping the ball. - A problem-solving attitude and a genuine customer-first approach. COMPENSATION: The base pay for this role is $21.00 per hour, based on market data and internal compensation practices. This role may also be eligible for an incentive program based on performance. SPLASHERS ENJOY: - Fully remote work freedom (for most roles) - Competitive salary packages - Flexible PTO + 9 company holidays - Equity: Share in our start-up success - Comprehensive and affordable insurance benefits - Paid parental leave for both caregivers - Essential modern equipment to get the job done - Fully paid Claude subscription to supercharge your work - 401(k) for your future savings - Quarterly meet-ups: In person & virtual fun - Awesome Splash swag to flaunt your team spirit Employment at Splash is based on individual merit. Opportunities are open to all, without regard to race, color, religion, sex, creed, age, handicap, national origin, ancestry, military status, veteran status, medical condition, marital status, sexual orientation, affectional preference, or other irrelevant factors. Splash is an equal opportunity employer. JOB OFFER & RECRUITMENT SCAM NOTICE At Splash Financial, we want candidates to feel confident and safe throughout the hiring process. Unfortunately, scammers sometimes pose as employers to trick job seekers into sharing personal information or money.

Role Description - Process and track high-volume NSA workstream email inflow and dispute updates with accuracy and efficiency. - Interpret complex arbitrator requests and provide clear, accurate responses and solutions. - Apply NSA workstream knowledge to adapt to evolving payor and arbitrator behaviors. - Monitor NSA principles, deadlines, claim status, eligibility, remits, and payor portal activity. - Maintain accurate high-volume data entry while supporting additional assigned duties. Qualifications - Excellent written and verbal communication skills with strong attention to detail. - Strong organizational, analytical, and problem-solving abilities in fast-paced environments. - Proficient in Google Workspace, Microsoft Word, Outlook, and Excel. - Collaborative team player with adaptability and willingness to take on challenges. - Bachelor’s degree or equivalent experience preferred, with 2+ years in customer service, healthcare, or remote work environments. Requirements - Competitive Benefits package – Eligibility starts the month after hire, with tiered options to choose from. - Compensation Reviews, Career Growth Opportunities. - Flexible Remote Schedules. - Generous PTO Plans and Paid Holidays. - Proudly Certified as a Great Place to Work for Five Consecutive Years. Compensation The hourly range for this position is $24.00-$26.00. Final determinations may vary based on several factors including but not limited to education, work experience, certifications, geographic location etc. In addition to this range, Radiology Partners offers competitive total rewards packages, which include possible incentive and productivity programs, health & wellness coverage options, 401k benefits, and a broad range of other benefits such as family planning and telehealth (all benefits are subject to eligibility requirements). Company Description Radiology Partners, through its affiliated practices, is a leading radiology practice in the U.S., serving hospitals and other healthcare facilities across the nation. As a physician-led and physician-owned practice, our mission is to transform radiology by innovating across clinical value, technology, service, and economics, while elevating the role of radiology and radiologists in healthcare. Using a proven healthcare services model, Radiology Partners provides consistent, high-quality care to patients, while delivering enhanced value to the hospitals, clinics, imaging centers and referring physicians we serve.

Role Description The Credit and Collections Specialist will be responsible for management of collections, evaluation and issuance of credit, and coordination of accounts receivable and billing functions for all Bonneville markets. Critical to success in this position is the ability to communicate clearly and work collaboratively with all markets and levels within the organization. Note: Work configurations are subject to change based on business needs and at company discretion. This position is a remote role. Specific hybrid schedules will be determined based on business needs and evaluated by managers and senior management. What You Will Do - Assist in the collection of Key Accounts - Work with Executive Vice President, Chief Financial Officer on problem accounts, sending demand letters and establishing payment plans for delinquent accounts. - Make outbound calls at levels that effectively reduce DSO and delinquency ratios. - Establish an efficient system for timely follow-ups for both internal and external clients. - Contact clients to ensure receipt and accuracy of monthly invoices. - Annotate ERP system with account status information. - Participate in monthly aging review calls with sales management teams. - Manage the onboarding and maintenance of new and existing clients - Perform Credit Evaluations - Assist with the accurate and timely posting of cash - Assist with invoicing and reconciliations - Manage billing adjustment and refund process - Manage the resolution of discrepant and aged items >150 days - Establish an efficient system for timely follow-ups for both internal and external clients. - Assist with ongoing process improvement initiatives - Complete month-end accounting processes in accordance with close calendar - Maintain a positive and cooperative rapport with staff, management, and clients. - Cross-train in other areas as needed. - Other duties as assigned. Qualifications - Bachelor’s degree or equivalent business experience. - Strong analytical skills in the area of financial analysis. - Ability to manage key Accounts Receivable Processes. - Computer literate with working knowledge of Excel, Word, and Adobe Acrobat and industry software (Wide Orbit, Marketron). - Proficient in the use of 10-key calculator. - Reliable, responsible, dependable, able to fulfill obligations. - Ability to learn quickly. - Detail-oriented. - Ability to understand and follow instructions and work with minimum supervision. - Effective time management skills; ability to multitask and prioritize proactively and ability to produce high quality work in a fast-paced environment. - Strong self-motivation, well organized, and dependable. - Project professional, business-like demeanor in person, over the telephone and through e-mail. - Proven ability to work autonomously as well as establish effective communications and working relationships with co-workers and others while performing job responsibilities. - Ability to exercise good judgment and make a positive impact on department’s productivity. - Assist other employees with special projects. - Maintenance and organization of files. - Experience with Wide Orbit or Marketron a plus. Physical Demands - Receive, process, and maintain information through oral and/or written communication effectively. - Manual dexterity and fine motor skills to operate computer keys and general office equipment. - Ability to work on a computer for prolonged periods of time. Access to a reliable internet connection. - Sit and/or stand for extended periods of time. Compensation $25.00 - $33.00 per hour. Compensation to be determined by multiple factors including but not limited to evaluation of the experience, knowledge, skills, and abilities of the applicant along with internal equity and alignment with market data. Benefits - Robust, affordable medical, dental and vision coverage with no wait period for enrollment - 401(k) with Company match and employer-funded retirement account, both fully vested from day one - Paid leave for new parents under our Medical Maternity (8 weeks) and Parental Leave (8 weeks) benefits - Opportunities to apply for tuition reimbursement - Paid time off for vacation (120 hours accrued per year) and sick leave (80 hours accrued per year) in addition to 12 paid company holidays per year - Paid time off for volunteering (40 hours per year) - Employee Assistance Program (EAP) services - Access to an entire team of free financial planners - Matches on contributions to charitable organizations after one year of service - Continuous growth and development opportunities - Dynamic team culture that values teamwork, having fun, and collaboration

• Ensure authorization requests and authorization appeals are submitted and followed-up on with the appropriate insurance company via fax, phone or online • Ensure all hospital records are requested in a timely manner and follow up completed as needed until received via fax, phone or online • Submit/mail appeal letters, claims and other correspondence to insurance companies in a timely manner with all appropriate documentation. • Document accounts when completed for tracking purposes • Review and distribute incoming correspondence including faxes, mail and emails to appropriate staff and link to accounts in electronic records program for tracking • May complete claim status by contacting insurance companies for confirmation of claims received via fax, phone or online; if and when needed due to payor issues or time sensitive matters • May review and complete rebills • Assist in the training of new hires, continuous training, and cross-functional efforts • Other duties as assigned