Remote technical staffing from Latin America.
People and Operations Coordinator
Location
EST (UTC-5)
Posted
12 days ago
Salary
0
Seniority
Mid Level
No structured requirement data.
Job Description
People and Operations Coordinator
Zipdev
Role Description We are currently seeking a People & Operations Coordinator for our client, a premier commercial cleaning firm serving high-end private schools, luxury restaurants, and warehouses across NYC and New Jersey. This is a newly evolved, full-time role designed for a bilingual "people person" who thrives at the intersection of HR compliance and logistics. As the central bridge between management and a large field team, you will ensure operational excellence by overseeing hiring, onboarding, and scheduling. This position requires a tech-savvy professional fluent in Spanish and English, with specific experience navigating U.S. labor/HR compliance (ideally in NYC) and a commitment to supporting a 24/7 workforce through dedicated early-morning coverage. Qualifications - HR support experience in a U.S. labor-based business - Strong familiarity with people-heavy operations (cleaning, hospitality, or similar preferred) - Spanish and English fluency (written and spoken) - Strong Google Drive and spreadsheet skills - Excellent organization and communication skills - Comfortable speaking with staff daily Requirements - Lead hiring, onboarding, and offboarding processes - Maintain accurate employee documentation and records - Serve as a primary point of contact for staff questions (time off, missed hours, general HR inquiries) - Communicate regularly with team members via phone, WhatsApp, or Google Call - Partner with outsourced HR to ensure compliance and best practices - Upload and maintain schedules in our operations system - Review and adjust clock-in/clock-out hours as needed - Ensure timekeeping accuracy so payroll can be processed correctly each week - Support Area Managers with operational coordination and follow-through - Maintain organized Google Drive folders and shared documents - Create and manage spreadsheets, including dropdowns and tracking tools - Keep workflows organized and up to date - Flag issues proactively and help resolve them before they escalate Work Style & Expectations - Core hours: 7:00–11:00 a.m. EST, Monday through Friday, to support our overnight teams before they head home for the day. The remainder of the workday is flexible. - Coverage for two hours on Saturday and Sunday (7:00–9:00 a.m.) - Self-directed and accountable - Proactive problem solver - Detail-oriented with strong follow-through - Comfortable working cross-functionally with HR, payroll, and operations - Thrives in a fast-moving, people-centered environment - Work remotely, 40 hours a week. Benefits - Vacation: 10 business days a year - Holidays: 5 National Holidays a year - Company Holidays: 5 Company Holidays a year (Christmas Eve, Christmas Day, New Year's Eve, New Year's Day, Zipdev Day) - Parental Leave - Health Care Reimbursement - Active Lifestyle Reimbursement - Quarterly Home Office Reimbursement - Payroll Deduction Purchase Plans - Longevity Bonus - Continuous Learning Bonus - Access to Training and Professional Development Platforms - Remote work environment
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