• Lead the strategy and execution of a B2B SaaS product • Drive discovery and delivery processes • Make data-driven decisions • Serve as the product’s focal point • Define and monitor product metrics • Work closely with cross-functional teams • Participate in team ceremonies • Stay up to date on trends in AI applied to product

Product Owner - US Payments Location 100% Remote (US/Canada*) This is an exciting opportunity for a Business Analyst or Product Owner to join the US Product team within Form3. This role will act as a product expert for both internal teams and external stakeholders, driving continuous improvement and providing clarity on Form3’s full US Payments product suite. With previous experience working within US Payments, you will be supporting the wider team to make informed decisions, making a meaningful impact on the build and delivery of Form3’s Payments products across the US. Key Responsibilities - Collaborate effectively across the FedNow, RTP and ACH product lines, working closely with Senior Business Analysts and Product Managers to support the end-to-end delivery of payments solutions. - Partner with the wider business to initiate and support the build of future products, such as Form3’s Zelle gateway. - Partner with cross-functional Engineering teams across the US to translate product vision into actionable requirements. - Become a Subject Matter Expert on Form3’s full US payments product suite, offering guidance and clarity to both internal teams and external stakeholders. - Analyse the impact of product changes and enhancements quickly and effectively, shaping and documenting requirements to support continuous improvement. - Take full ownership of certain tasks within the team, such as writing user stories, defining acceptance criteria, creating functional features and non-functional specifications, and analysing data. - Develop a high-level understanding of the overall US product line and underlying platform architecture to further inform decision-making and prioritisation. WE ARE LOOKING FOR Essential Form3’s Product team is a central function within the business, so we are looking for an ambitious and versatile Business Analyst / Product Owner who can act autonomously, whilst also working well as a key player within a wider team. - 2 years’ experience in a Business Analyst or Product Owner role. - Previous experience working on US Payments products (e.g. FedNow; RTP; ACH), with in-depth knowledge of how these schemes work. - Proven ability in writing user stories, defining acceptance criteria, and creating functional features and non-functional specifications. - Technical experience working with API and cloud-based product offerings. - Hands-on experience with data analysis and presenting insights to a wide range of internal and external stakeholders. - Sound understanding of the full product development lifecycle. - Excellent stakeholder management and communication skills, with the ability to collaborate effectively across multiple internal teams, particularly within Engineering. - Ability to operate effectively in a fast-paced, high-growth environment. Desirable - Previous experience working on Zelle products, with demonstrated understanding of how Zelle differs to other US payment schemes. - Experience within an external-facing role, in which partnering with customers / clients has been a core responsibility. THE TEAM Form3’s Product Team are the backbone of our ground-breaking services, holding responsibility for creating and developing real-time, cutting-edge payments technology products for our full scope of financial services customers. Within Form3, Business Analysts / Product Owners do not just document requirements; they are central to innovation, trusted with product ownership tasks and surrounded by a high-calibre team of experts. This role sits within the US Product team, where the key focus is to build and run best-in-class payments services. It is a fast-paced, collaborative team who are proud of Form3's product offerings. HIRING LOCATIONS For this role, we are currently able to accept applications from Canada (Ontario) and these US States: Connecticut, New York, New Jersey, North Carolina and Florida.

• Own the member financial infrastructure: member balances, monthly premium payments, reimbursements, and substantiation flows, with a relentless focus on reliability, accuracy, and scale • Drive the reliability and efficiency roadmap on the member financial side: eliminate the root causes of payment and reimbursement errors, build self-serve capabilities that reduce support ticket volume, and automate the resolution flows that today require manual intervention • Define and own the instrumentation for member financial flows: work with data and engineering to ensure errors are detected early, performance is measurable, and the team has the visibility to improve continuously • Collaborate with ops and support to identify the member financial issues that are most costly to serve, and build product solutions that systematically eliminate them • Own the longer-term member product strategy: develop and maintain a multi-year view of what Thatch needs to build to deliver a differentiated member experience (e.g. HSAs, portable health accounts, AI-powered personalization) and partner with leadership to prioritize and sequence those investments • Partner with the Member Onboarding PM to ensure the handoff from enrollment to active member is seamless, and that financial accuracy downstream of enrollment is treated as a product responsibility • Measure the impact of your work: each automation built and each self-serve resolution shipped has a direct and measurable effect on ops cost and member satisfaction at scale

Role Description We're seeking a strategic and execution-oriented Product Manager to drive the evolution of our public safety software portfolio. In this role, you'll own the product vision and roadmap for mission-critical solutions used by 911 dispatch centers, law enforcement agencies, and emergency response teams nationwide. You'll balance user needs, business objectives, and technical feasibility to deliver products that directly impact community safety. This is a high-impact role where you'll collaborate with engineering, design, sales, and customer success teams to shape products that our customers depend on in life-or-death situations. What You'll Do - Product Strategy & Vision: - Define and own the product roadmap for assigned products, aligning stakeholder priorities with market opportunities and customer needs. - Conduct user research, competitive analysis, and market assessment to identify growth opportunities and inform product strategy. - Establish success metrics and KPIs to measure product performance, adoption, and business impact. - Communicate product vision and strategy to executive leadership, cross-functional teams, and external stakeholders. - Execution & Delivery: - Collaborate with engineering teams in an Agile environment to translate product requirements into actionable user stories and acceptance criteria. - Make data-driven prioritization decisions, balancing feature development, technical debt, and operational improvements. - Work closely with UX/UI designers to create intuitive experiences for users working in high-pressure environments. - Lead sprint planning, backlog grooming, and release planning activities with development teams. - Go-to-Market & Customer Engagement: - Partner with marketing and sales to develop go-to-market strategies, positioning, and messaging for new features and releases. - Define pricing strategies and packaging that maximize customer value and business profitability. - Present product demos and roadmaps at customer meetings, trade shows, and industry conferences. - Gather customer feedback through on-site visits, user interviews, and advisory board sessions. - Serve as the voice of the customer internally, advocating for user needs in product decisions. - Cross-Functional Collaboration: - Build strong relationships with sales, customer success, and professional services teams to understand customer challenges and market dynamics. - Coordinate with third-party partners and technology vendors to integrate complementary solutions. - Provide product training and enablement to internal teams and customers. - Participate in RFP responses and strategic customer engagements. Qualifications - 3-5 years of product management experience, preferably in B2B SaaS, enterprise software, or public sector technology. - Bachelor degree in Business, Computer Science, Engineering, or related field (or equivalent practical experience). - Demonstrated success owning and delivering products from concept through launch. - Strong understanding of Agile/Scrum methodologies and experience working with engineering teams. - Excellent written and verbal communication skills, with ability to influence stakeholders at all levels. - Analytical mindset with experience defining metrics, analyzing data, and making evidence-based decisions. - Ability to travel up to 40% for customer visits, conferences, and team meetings. Preferred Qualifications - Experience with public safety, emergency services, or government technology solutions. - Technical background or ability to understand complex system architectures and APIs. - Familiarity with CAD (Computer-Aided Dispatch), or Mobile systems. - Experience managing products in highly regulated or compliance-driven industries.