• Own the member financial infrastructure: member balances, monthly premium payments, reimbursements, and substantiation flows, with a relentless focus on reliability, accuracy, and scale • Drive the reliability and efficiency roadmap on the member financial side: eliminate the root causes of payment and reimbursement errors, build self-serve capabilities that reduce support ticket volume, and automate the resolution flows that today require manual intervention • Define and own the instrumentation for member financial flows: work with data and engineering to ensure errors are detected early, performance is measurable, and the team has the visibility to improve continuously • Collaborate with ops and support to identify the member financial issues that are most costly to serve, and build product solutions that systematically eliminate them • Own the longer-term member product strategy: develop and maintain a multi-year view of what Thatch needs to build to deliver a differentiated member experience (e.g. HSAs, portable health accounts, AI-powered personalization) and partner with leadership to prioritize and sequence those investments • Partner with the Member Onboarding PM to ensure the handoff from enrollment to active member is seamless, and that financial accuracy downstream of enrollment is treated as a product responsibility • Measure the impact of your work: each automation built and each self-serve resolution shipped has a direct and measurable effect on ops cost and member satisfaction at scale

• Gerir e priorizar o backlog de produto, garantindo alinhamento com a estratégia do negócio. • Traduzir necessidades de negócio em iniciativas, funcionalidades e entregas claras para o time. • Utilizar dados, indicadores e análises para embasar decisões e identificar oportunidades. • Articular e alinhar expectativas com stakeholders de diferentes áreas e níveis. • Atuar próximo a times de tecnologia, design, dados, operações e negócios. • Acompanhar entregas, remover impedimentos e impulsionar evolução contínua do produto. • Propor melhorias, questionar abordagens existentes e adaptar rotas conforme mudanças de cenário.

Role Description We're seeking a strategic and execution-oriented Product Manager to drive the evolution of our public safety software portfolio. In this role, you'll own the product vision and roadmap for mission-critical solutions used by 911 dispatch centers, law enforcement agencies, and emergency response teams nationwide. You'll balance user needs, business objectives, and technical feasibility to deliver products that directly impact community safety. This is a high-impact role where you'll collaborate with engineering, design, sales, and customer success teams to shape products that our customers depend on in life-or-death situations. What You'll Do - Product Strategy & Vision: - Define and own the product roadmap for assigned products, aligning stakeholder priorities with market opportunities and customer needs. - Conduct user research, competitive analysis, and market assessment to identify growth opportunities and inform product strategy. - Establish success metrics and KPIs to measure product performance, adoption, and business impact. - Communicate product vision and strategy to executive leadership, cross-functional teams, and external stakeholders. - Execution & Delivery: - Collaborate with engineering teams in an Agile environment to translate product requirements into actionable user stories and acceptance criteria. - Make data-driven prioritization decisions, balancing feature development, technical debt, and operational improvements. - Work closely with UX/UI designers to create intuitive experiences for users working in high-pressure environments. - Lead sprint planning, backlog grooming, and release planning activities with development teams. - Go-to-Market & Customer Engagement: - Partner with marketing and sales to develop go-to-market strategies, positioning, and messaging for new features and releases. - Define pricing strategies and packaging that maximize customer value and business profitability. - Present product demos and roadmaps at customer meetings, trade shows, and industry conferences. - Gather customer feedback through on-site visits, user interviews, and advisory board sessions. - Serve as the voice of the customer internally, advocating for user needs in product decisions. - Cross-Functional Collaboration: - Build strong relationships with sales, customer success, and professional services teams to understand customer challenges and market dynamics. - Coordinate with third-party partners and technology vendors to integrate complementary solutions. - Provide product training and enablement to internal teams and customers. - Participate in RFP responses and strategic customer engagements. Qualifications - 3-5 years of product management experience, preferably in B2B SaaS, enterprise software, or public sector technology. - Bachelor degree in Business, Computer Science, Engineering, or related field (or equivalent practical experience). - Demonstrated success owning and delivering products from concept through launch. - Strong understanding of Agile/Scrum methodologies and experience working with engineering teams. - Excellent written and verbal communication skills, with ability to influence stakeholders at all levels. - Analytical mindset with experience defining metrics, analyzing data, and making evidence-based decisions. - Ability to travel up to 40% for customer visits, conferences, and team meetings. Preferred Qualifications - Experience with public safety, emergency services, or government technology solutions. - Technical background or ability to understand complex system architectures and APIs. - Familiarity with CAD (Computer-Aided Dispatch), or Mobile systems. - Experience managing products in highly regulated or compliance-driven industries.

• Own the backlog for the Admin platform, ensuring each epic has a clear problem statement, measurable impact, and alignment with OKRs before entering the development cycle. • Participate in live technical meetings with clients (often in English), translating business needs into clear requirements for the development team. • Map improvement opportunities in the Admin product: approval flows, user registration, travel policies, and cost-center management. • Collaborate on the development of AI products integrated into the platform, aligning expectations between business, design, and engineering. • Manage the monthly release cycle: prioritization, acceptance criteria, QA testing, and communication of releases to the team and stakeholders. • Work closely with Customer Success, Account Management, and Support as the product focal point for customer feedback and opportunities. • Produce technical documentation and product materials.