Role Description We are looking for a Billing Implementation Coordinator who thrives at the intersection of client onboarding and billing operations. This role is responsible for managing and coordinating the implementation of clearinghouses and billing solutions for clients across both ICANotes Classic and Plus platforms, while also serving as a key individual contributor in day-to-day execution. The ideal candidate is as comfortable navigating EDI/ERA enrollments and payer portals as they are running client training sessions and driving cross-functional alignment. This is a critical role that directly impacts customer satisfaction, time-to-revenue for new accounts, and the overall health of our billing ecosystem. - You are a self-starter who is energized by helping practices get paid faster. - You are not afraid to get your hands dirty in enrollment forms, portal configurations, or claim troubleshooting, and you take pride in identifying issues before they escalate. - You enjoy collaborating across disciplines and can translate billing complexity into clear, actionable steps for clients. - You thrive in environments with many moving parts. - When faced with operational ambiguity or cross-functional noise, you bring structure, prioritization, and steady execution. - Demonstrated ability to create order from ambiguity and drive clarity amid moving parts, shifting priorities, and operational complexity. Key Responsibilities - Inovalon Wholesale Implementation (primary): Oversee and manage the implementation and onboarding process for Inovalon wholesale customers on both ICANotes Classic and Plus, ensuring proper setup and configuration in ICANotes to meet the practice's billing needs, successful EDI/ERA enrollment submission, and seamless coordination of training and testing. - Clearinghouse Setups on ICANotes Plus: Complete clearinghouse integrations in ICANotes Plus for all supported clearinghouses, including testing and back-end configuration. - Training & Support: Conduct training sessions for clients on the Inovalon Portal for billing functionalities, claims processing, and revenue cycle management best practices. - Troubleshooting & Issue Resolution: Identify, investigate, and resolve issues related to billing setup, claim submissions, and payment processing, triaging to other teams as needed. - Collaboration: Work closely with product, engineering, and support teams to escalate and resolve complex billing-related issues. - Documentation & Reporting: Maintain detailed documentation of client configurations, implementation progress, and issue resolutions. - Day-to-day execution: Submit Inovalon new customer account requests, complete account setups, run Inovalon demos and initial onboardings, edit forms and obtain signatures for enrollments, process Inovalon cancellation requests, manage Inovalon Classic-to-Plus migrations, and represent the function in team meetings. Qualifications - 3+ years of experience in billing implementation, revenue cycle operations, or client onboarding, ideally within healthcare SaaS or EHR contexts. - Hands-on experience with medical billing clearinghouses (Inovalon, Availity, Change Healthcare/CHC, or similar) and EDI/ERA enrollment workflows. - Demonstrated ability to manage multiple concurrent client implementations with tight deadlines. - Strong organizational and problem-solving skills with excellent attention to detail. - Excellent written and verbal communication skills, with comfort leading live client training sessions over Zoom or Google Meet. - Experience with tools such as TeamSupport, Slack, Google Sheets/Docs, Snagit, and PDF editing software. - Familiarity with payment processing platforms (Nexio, PaySpan, or similar) is strongly preferred. - Familiarity with healthcare or EHR systems is strongly preferred. - Comfort working in admin/back-office portals (StaffServer, Plus Admin Portal, Madaket, payer portals); technical fluency with tools like WinSCP is a bonus. Tools used in this role - TeamSupport - StaffServer / Plus Admin Portal - Slack - Zoom - Google Meet - Google Sheets/Docs - Snagit - PDF editing software - Inovalon Claims Management Pro - Madaket Enrollment Portal - ICANotes - BillFlash - Kno2 test accounts - PaySpan - Availity - CHC PES - Other third-party payment platforms - WinSCP Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

Role Description We are a growing fintech organization looking to add a Client Implementation Engineer based out of Buenos Aires, Argentina! You’ll act as the technical bridge between the company and clients, ensuring successful implementation of fintech solutions and maximizing customer value. What you’ll be responsible for in this role: - Client-facing implementation work across 3 phases: - Pre-implementation (planning, setup) - Implementation (deployment, integration) - Post-implementation (support, optimization) - Collaborate with internal engineering teams and external clients - Help improve platform, tooling, and reusable components - Serve as a subject matter expert and mentor others - Identify process improvements and automation opportunities Qualifications - 3–5 years in implementation or client-facing technical roles - 3+ years in financial services (fintech, banking, payments, etc.) - Strong experience with: - Java-based systems (implementation/support) - SQL & NoSQL databases - CI/CD pipelines & Git - Linux/Unix command line - REST APIs (Postman or similar) - Secure file handling (SFTP, PGP) - Ability to improve processes and automate workflows Requirements - Desirable: - Payments, card systems, or banking integrations - AWS, Kubernetes, observability tools - Agile tools like Jira & Confluence - Knowledge & Skills: - Strong communication (technical + non-technical) - Problem-solving mindset - Organization and self-management - Customer-focused attitude - Ability to challenge and propose solutions confidently - Balances technical depth + client communication - Can own implementations end-to-end - Thinks beyond tasks → improves systems and processes - Builds trust with both clients and internal teams Benefits - A people first mentality - Professional development on day 1 - 360 focus on your wellbeing - Ability to work where you need to

Role Description As a Training & Implementation Specialist for Oliv Orthodontics, you will play a pivotal role in supporting our practices by providing seamless onboarding and integration with their workflows. You will be responsible for ensuring the successful adoption of the Oliv Orthodontic system, delivering hands-on training and strategic support to orthodontists and their teams. This is a remote role. We will accept candidates based in the United States. What You’ll Do - Practice Onboarding & Integration: Partner closely with orthodontic practices to support successful onboarding and integration of the Oliv system into daily clinical and operational workflows. - Clinical Training & Practice Support: Deliver in-person and remote training on Oliv workflows and remote monitoring best practices. Provide ongoing education, coaching, and troubleshooting to ensure successful adoption within practices. - DentalMonitoring Expertise: Serve as a subject matter expert on DentalMonitoring, from implementation to workflows and ongoing best practices. - Workflow Optimization: Help practices optimize clinical and operational workflows to improve efficiency, patient compliance, doctor confidence, and overall utilization of the Oliv system. - Utilization & Accountability: Monitor practice engagement, onboarding milestones, and case submission activity. Partner with practices to encourage consistent utilization and support them in reaching their goals through education, follow-up, and accountability. - Beta Feedback & Product Collaboration: Gather feedback from practices to identify workflow challenges, opportunities for improvement, and best practices. Collaborate closely with clinical, support, product, and operations teams to communicate shared insights. - Travel & In-Practice Support: Travel regularly to orthodontic practices for onboarding, team trainings, workflow evaluations, troubleshooting, events, and continued implementation support. - Community & Relationship Building: Build strong relationships within the Oliv community and industry connections by creating a supportive, high-touch experience for practices while helping doctors feel connected to the broader Oliv ecosystem. Qualifications - Orthodontic industry experience required - Proven success in a training, education, clinical support, or implementation role within orthodontics - Experience supporting practices through workflow, operational, or technology transitions - Strong understanding of orthodontic practice operations and clinical workflows - Deep familiarity with DentalMonitoring workflows and remote monitoring best practices preferred - Excellent communication, interpersonal, and relationship-building skills - Strong project management and organizational skills - Comfortable navigating a fast-paced, evolving environment - High level of professionalism, accountability, and follow-through - Strong problem-solving skills and ability to adapt to the unique needs of each practice - Passion for innovation and improving the orthodontic experience for both doctors and patients - Ability to travel 60–70% of the time, including occasional evenings and weekends for events and trainings; must maintain a valid driver’s license Benefits - Competitive compensation - Stock option plan to give our employees a direct stake in Oliv's success - Unlimited PTO to give our employees a little extra R&R when they need it - Work from home stipend - Comprehensive health coverage (medical, dental, vision) and generous parental leave - Significant discount on our customized treatment plans and aligners - You will grow a lot here. You’ll be surrounded by employees with deep experience in their field, who have a strong passion for doing great work and constantly learning - Our range for this role is $80,000 - 90,000, plus variable.

Title: Amendment Implementation Specialist Location: Remote São Paulo Brazil Full time Remote   Summarized Purpose: Completes amendment activities within assigned projects and ensures amendment deliverables meet customer expectations, as well as contracted milestones by providing accurate projections, report updates, and ongoing risk assessments. Essential Functions: - Supports the amendment implementation strategy at country and site levels, within a region or globally - Supports understanding of amendment scope, classification and timelines - Supports requests of country resources in Clarity - Collaborates with project teams on amendment planning - Discusses financial coverage for an amendment with the Project Lead - Tracks amendment related actions and facilitates updates within applicable system(s) - Schedules and conducts progress check calls with project teams - Updates Principal Investigator Amendment Notification and Amendment Implementation Letters - Liaises with the Regulatory Affairs Leads and project teams to assess amendment’ submission requirements and country submission timelines - Prepares and distributes the Amendment Progress Report and other applicable study reports to project teams to act on compliance gaps as applicable, directly in systems, providing a deadline for feedback - Updates forecasting and actuals for amendment related units according to Clarity monthly deadlines - Informs project team members when amendment activities have been completed - Supports risk identification and contingency planning pertaining to amendments - Introduces roles and responsibilities to project team - Requests access to study related systems    Education & Experience: - Bachelor's degree or equivalent and relevant formal academic/vocational qualification - Previous experience that provides the knowledge, skills, and abilities to perform the job   Knowledge, Skills and Abilities - Audit/inspection process awareness of relevant rules and guidance documents - Expert knowledge of an application, system or process​ - Good organizational skills and strong attention to detail, with proven ability to handle multiple tasks efficiently and effectively - Ability to effectively analyze project-specific data/systems to ensure accuracy and efficiency - Analytical skills, ability to comprehend and analyze data, tables, etc. - Strong customer focus - Flexibility to reprioritize workload to meet changing project timelines - Knowledge of ICH GCP, strong comprehension of applicable SOPs, good understanding of a clinical trial life cycle - Advanced English (verbal & written) - Good computer skills, proficient in MS Office (Word, Excel, Power Point) and ability to obtain knowledge and master all clinical trial database systems - Strong collaboration and communication skills - Ability to work in a team or independently as required - Good negotiation skills - Able to work well and efficiently with cross-functional teams - Consistently demonstrates knowledge of the key principles of cross functional project management - Ability to identify and remedy risks related to contractual deliverables and provides appropriate solutions - Demonstrates sound understanding of cross-cultural awareness and is able to adapt appropriately - Comprehensive understanding and appreciation of clinical research/development, including medical and therapeutic areas, phases and medical terminology - Demonstrates ability to lead, liaise and coordinate cross-functional project teams - Comprehensive knowledge/understanding of clinical development guidelines and directives