• Lead configuration, administration, and continuous improvement of Dayforce modules (Core HR, Workforce Management, and related areas) • Support and enhance Oracle Fusion HCM functionality • Translate business requirements into scalable system solutions • Identify and implement automation and process improvement opportunities • Oversee inbound and outbound integrations between Dayforce, Oracle Fusion HCM, benefits providers, finance systems, and third-party vendors • Ensure data integrity, governance, and security compliance • Partner with IT on SSO, security roles, and data governance • Maintain accurate cross-system data synchronization • Lead or support HRIS implementations, upgrades, and module rollouts • Serve as HRIS SME during acquisitions, system integrations, or organizational changes • Coordinate UAT cycles and support change management efforts • Create system documentation and deliver end-user training

• Own IT help desk end-to-end — equipment provisioning, break-fix, SLO definition, and continuous improvement until ticket deflection through automation hits 60%+. • Manage and mature the productivity stack — Google Workspace, Slack, email delivery, and the SaaS tools employees depend on daily. • Ship an IT strategy and capability roadmap within your first 90 days. Commit to it, execute against it, report on it. • Assess the team honestly and raise the bar — through coaching, process improvement, or personnel changes where necessary. • Rationalize the SaaS stack in collaboration with the Business Applications team and other stakeholders — reduce complexity, cut spend, simplify the employee experience. • Stand up a real service delivery model — define SLOs for the core services the team owns, measure them, and hold the team accountable to them. • Expand the use of AI, automation, and managed services to deflect volume and free the team for higher-leverage work. • Be the cross-functional partner of record for IT — proactively find ways technology can make Engineering, GTM, and G&A teams more effective.

• Atuar como ponto focal de entrega junto ao cliente, representando a empresa com autoridade técnica e postura executiva nas frentes de Agentic AI e Machine Learning • Gerenciar o ciclo completo de delivery dos projetos: planejamento, acompanhamento, controle de escopo, gestão de riscos e comunicação de status • Conduzir cerimônias de alinhamento com stakeholders do cliente, incluindo squads técnicos, lideranças de produto e tecnologia • Identificar e endereçar proativamente riscos, desvios de prazo, escopo ou qualidade, evitando escalações e impactos ao negócio • Garantir visibilidade executiva do andamento das frentes por meio de relatórios, dashboards e rituais de governança • Atuar como facilitador(a) entre os times técnicos internos e as áreas do cliente, removendo impedimentos e acelerando a tomada de decisão • Colaborar diretamente com a Head de Operações na priorização de demandas, alocação de pessoas e evolução do time • Contribuir para a evolução dos processos de delivery da prática de AI & Analytics, documentando aprendizados, padrões e boas práticas

• Lead, coach, and develop a team of Account Managers • Drive execution in a channel-led selling motion • Establish and run a disciplined sales operating cadence • Build and execute territory and account plans • Reinforce MEDDICC and deal qualification standards • Partner with Solutions Engineering leadership • Inspect and improve deal velocity and forecast hygiene • Recruit, onboard, and develop sales talent • Represent the district in regional forecast calls and executive business reviews • Act as a senior field leader across the Midwest SLED ecosystem